FRA
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— FRA
9 Dec — 16 Dec1
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1 adult
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Fri 09.12
Fri 16.12
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- Looking for cheap airfare to Frankfurt Airport? 25% of our users found tickets to Frankfurt Airport for the following prices or less: From Tel Aviv ₪626 one-way - ₪909 round-trip
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Top 5 airlines flying to Frankfurt am Main
Scores according to KAYAK customer reviews7.8
Aegean AirlinesOverall score based on 3143 reviews
7.9Boarding
7.9Comfort
8.5Crew
6.7Entertainment
7.6Food
Airline reviews
Cons: "Aegean is an excellent airline one of the best"
Cons: "Aegean is an excellent airline one of the best"
Pros: "The seats very tightly spaced and did not reclnine"
Cons: "The flights war 2 hours late and the boarding was totally disorganized."
Pros: "crew was great and flight was on time"
Cons: "Fully booked flight. Very noisy"
Cons: "The crew is not nice and rude. The checkin counter didnt allow me to have overweight of 300 grams. Ridiculous. At some areas of the plan the air conditioning doesn't work well"
Cons: "The crew is not nice and rude. The checkin counter didnt allow me to have overweight of 300 grams. Ridiculous. At some areas of the plan the air conditioning doesn't work well."
Cons: "the connecting flight was missed because of a delay in the first flight. i got a different flight with a different airline (sas), they were not informed that i paid extra weight and window seat. i am very unhappy! not to mention that the whole purpuise of my trip is gone, because i a will arrive to copenhagen five hours late for the meeting i was supposed to hold with my fans! i will never fly with egean again!"
Pros: "The space for the legs"
Pros: "Friendly crew, clean and comfortable plane"
Pros: "Hi, i was surprised that i had to ask an extra money for my suitcase, because when I ordered the flights nothing was written about extra payment!"
Cons: "Flight was late two hours..."
Cons: "Had to double pay for baggage. Total scam"
Cons: "I booked for baggage through kayak and had to pay again. What a scam"
Cons: "Everything. Our flight delayed that can happen. But what can’t happen is the total lack of service. Shame No wonder Greece is bankrupt. Zero zero"
Pros: "Every thing was fast,easy & kindly I didn’t eat-can’t say my opinion"
Cons: "Luggage was not included in the ticket price and it was never specified when we purchased the tickets"
Pros: "Very good company Nice staff"
Pros: "Good planes. Kosher food was awful. No entertainment."
Pros: "There was food even for low cost travel. Very good plane"
Pros: "All"
Pros: "The staff was polite."
Cons: "For some reason my boarding pass wasn't scanning. They took me to the side and had to do it manually even though everything was correct."
Cons: "5 hours delay"
Cons: "THe food"
Pros: "This flight was great."
Pros: "No complaints!!"
Cons: "≈"
Pros: "Everything was perfect, the flight late a little but it was ok with the connection...."
Cons: "1. I could not get answer from Aegean airlines if the serve food on the board. They said nothing about it when I booked the flight. 2. It was clear for me that I can give 1 piece of luggage, 23 Kg , for free. I was surprised at the check in that I have to pay for it $54 !!!! Why you don't say it when I booked the flight?????"
Cons: "not enough leg room"
Pros: "While we have some ratings of 1, 2, and 3; over all we gave Aegean a 5 because of the excellent accommodations they made for my wife who is handicapped. They went out of their way to make sure she got wheelchair assistance, and lift assistance up to the airplane.."
Cons: "No entertainment and the food, although free, was basic doughy bites of something I couldn't recognize."
Pros: "Everything was fine."
Cons: "I liked everything"
Pros: "On time and good service"
Pros: "Plane was clean and there was enough room"
Cons: "The boarding gate on the ticket was wrong - twice."
Pros: "I did not take the flight as I had to cancel my reservation due to a medical problem."
Cons: "I'm sure it would have been a lovely flight had I taken it."
Pros: "Just great"
Pros: "efficiency and a sense of a smile from the ground staff"
Cons: "the fully booked plane."
Pros: "Meal"
Cons: "It is very inconvenient and seems to waste a lot of time. That is my only complaint."
Pros: "Great crew, great service. Super clean airplane. Fast checkin and baggage drop off."
Cons: "I was surprised, and only for the best!"
Pros: "The flight was ok, in time."
Cons: "I wasn't expecting such a rude crew, Greek people were incredibly nice everywhere and this was the first time in a flight that I felt so disrespected. From check in being the only one questioned about visa and documents (we don't need visa) to being mistreated during flight. Really disappointed."
Pros: "Quick. Clean plane"
Cons: "Boarding a bit long but still fine"
Pros: "Hfghfnnfdvjjffb ffnmfxjjtfjkyg hhfbjfbkffjj gdhjgg"
Cons: "Fjhdjjgjk fhjkrscmloj kgdblohg fjgjj dhlydhkk dhkrhk"
Pros: "Fast, clean, gracious."
Cons: "Food."
Pros: "Good service"
Cons: "Luggage was not included in the price of the ticket- had to pay $ 40.00 for each suitcase/bag."
Cons: "The price of the ticket did not include luggage. The biggest problem is that it was not mentioned anywhere during the booking process, and I found out that extra 40$ should be payed for every suitcase at the checkin desk."
Pros: "Very comfortable"
Cons: "A short flight so not that important but the seats were a bit narrow and mine being in front of an exit row did not recline"
Cons: "Waiting area was very crowded. The flight was delayed."
Pros: "the food was really good, and somone met us to get us to the next flight"
Pros: "Nice and clean aircraft nice service"
Nothing to eat or drink was offered except water.
This experience was atypical. The flight left three hours late because of engine technical issues, which meant a very long wait. Unrealistic announcements made it worse by discoursgong leavimg for water, reatrrom, etc. But the crew did its best and apart from the delay, it was not a bad flight. Good entertainment and drink service.In the end, I made my connection anyway.
Pros: "that I succeeded to get home"
Cons: "air conditioning in the plane"
Pros: "Late flight 1 hour"
Cons: "Be ontime"
Pros: "Everything"
Cons: "Nothing"
Pros: "Nothing"
Pros: "The seat was super"
Pros: "Even if it’s August, there was no delay."
Cons: "Because it was very crowded and hot, we had to wait a little before getting out of the bus. The aiplain was a little bit old and looked dirty."
Cons: "DO NOT FLY THIS AIRLINE they lost my luggage and WILL NOT ANSWER THE PHONE not sure if I'll ever get it back. Worst customer service ever."
Pros: "It was fast and on time"
Cons: "mmmm food ))"
Cons: "The departure could have been on time"
Cons: "Everything could be better, lost the second connection to Cluj"
Pros: "On time. Clean ."
Cons: "less lights while fly"
Cons: "My mother (88 yrs of age) solicited help stowing her luggage from one crew member, and was refused!"
Pros: "Free WIFI, entertainment is good"
Pros: "Fast boarding"
Pros: "Great crew."
Cons: "The flight was delayed and I almost missed my connecting flight."
Cons: "Not enougth time after checkin"
Pros: "Very nice personnel. Great airline."
Pros: "Nothing"
Cons: "Didn’t leave on time. Food was disgusting. Loud, not comfortable. Last time with Tarom"
Pros: "Boarding was good, flight and landing"
Cons: "Had to go through security check in Istanbul"
Pros: "Everything was very quick and well organized."
Pros: "The employees were nice."
Cons: "Checkin process moved very slow and we had to run though security check The people at the checkin counter did not know all the bluecard rules and had to go in the back to verify my husband's legal travel docs and that added even more delay for us We got into the plane with delay and then we sat on the runway for a long time All this we could have survived if we could have had food, but they had no vegetarian sandwich options so the only available thing was a tiny strawberry cake"
Pros: "The one good thing was that they delivered me and my luggage safe and sound to the destination."
Cons: "Delayed boarding, very uncomfortable and extremely little legroom, no blanket/pillow, dirty/smelly bathroom, ran out of almost all supplies in the bathroom. Entertainment - nonexistent. I would not choose this airline if it weren't for the price."
Cons: "Several Tarom flights leaving at the same time in the morning- total lack of basic organization: lines for all types of travelers (bag drop and check-in) mixed in. Result: long wait times, quarrels among passengers, all frustrated."
Pros: "Checkin and staff were efficient and professional. Amazing there was food on such a short flight."
Pros: "Received a banana with my meal"
Cons: "I was one of about 50 passengers who arrived in Bucharest to discover their bags had not been put on the flight. Due to spending over an hour in the airport sorting this out, and the flight being highly delayed, I missed my connecting flight."
Pros: "Quick and easy to board."
Cons: "They asked us to board early but didn’t turn the a/c on. No entertainment and the on board wifi was limited to their intranet. Kind of pointless."
Pros: "Short and sweet... friendly staff"
Cons: "Na"
Pros: "We boarded a bus to go out to the plane in very cold weather. The seat I was given was in emergency exit area I told the flight attendant and nothing was done."
Cons: "They only serve pork meat that was not good"
Pros: "Food"
Cons: "Flight was late and I almost missed my connection to Tel Aviv plane."
Pros: "Some us above"
Cons: "No leg room between seats"
Pros: "Pleasant staff, good flight."
Cons: "Nothing in particular. This was a quick flight, so I didn't expect much in terms of entertainment or food."
Pros: "Right on time. Old plane very well mantained and pilots and crew made the flight very pleasant."
Pros: "Personnel was kind, trying to help, always smiling. Even for a short flight they provided a rather good snack with a sandwich, plenty drinks."
Cons: "We are in 2017 and Otopeni airport does not have buses with Air Conditioned Systems...outside was 37 Celsius!!! They were kind to invite first families with children to pass to the bus but this meant sitting in a sauna @ 40+ Celsius until all passengers went through the gate. Driver was all red and close to fainting. Pity, I was looking forward seeing one of the big managers coming next to us to enjoy the Tarom experience...!"
Pros: "It was a pleasure to fly with them. I wish they flew in the continental US too."
Pros: "Staff were cordial and efficient. Boarding was efficient and smooth."
Cons: "Uncomfortable chairs (little legroom, no leaning backs for the seats)."
Cons: "Connection"
Pros: "Nice crew, roomy seats"
Cons: "Boarding the plane with a bus was a waste of time and exposure to fumes."
Cons: "Arrived 15min late and I had a tight connection."
Pros: "The food was great, staff nice, generous, and accommodating. Plane comfortable."
Cons: "Boarding often takes a long time, and/or flight is delayed."
Cons: "No vegetarian food option. Pretty poor food as a whole. No entertainment unless one connected to their WiFi. Crew rather basic as far as manners are concerned. I got treated better on Romania-based low cost flights."
Pros: "Great price, no bag fee, nice crew, comfy ride"
Cons: "Mediocre food, no entertainment"
Pros: "safety fly"
Cons: "seats were too small, food looks not well"
Cons: "old plan, dirty. food was terrible"
Pros: "צוות מקצועי טיסה נעימה ובזמן אוכל דרוש שיפור שתיה בשפע נעים לטוס טרום,,"
Cons: "אוכל טעון שיפור לא נורא כל כך לזמן קצר,,"
Pros: "ON TIME."
Cons: "WAS COERCED INTO CHECKING BAG. HAD I GATE CHECKED, AS EVERYONE ELSE WITH TWO BAGS DID, WOULD HAVE SAVED MYSELF 15 MINUTES."
Pros: "The flight scadual"
Cons: "Replace airplane to a modern one!"
Pros: "Staff was very greateous and attentive."
Cons: "Plane left late, the gate attendant was in no hurry to get the flight out on time and the legroom was the worst bin have ever had."
Unfortunately made my stay in Germany very inconvenient as my Luggage was lost after flying from Lisbon to Frankfurt. Tracking number doesn’t exist in the system even when I’m holding a receipt in hand. Nobody to help at Frankfurt airport, plus their customer support (luggage claims) are closed during weekends. I understand that you can’t have an agent at every airport, but at least have a phone support 24/7….
We rode in Business class which allowed for priority boarding and comfortable seating. Flying across the Atlantic from Lisbon to San Francisco, I found the configuration and comfort of the seats lacking. The USB and earphone outlets were in a very awkward position, right under your knees and hard to find without a flashlight. Once in the seat, it was awkward to get out. The cabin crew was very pleasant and the food was okay. For the price I thought it was a good deal over all.
my luggage got badly damaged
Cons: "TAP doesn't understand the first thing about customer service."
Cons: "The crew not sympathique"
Cons: "Super uncomfortable seats (the most ever) No personal tv/entertainment."
Pros: "Very happy with the service and seat comfort. Thank you"
Pros: "Pillows, blankets and earphones waiting on the seat and it was a lovely crew. Hurricane Dorian made us late for our connecting flight but we were impressed with the efficiency of a waiting rebooked boarding pass upon arrival."
Cons: "Even with an upgraded seat purchase they were uncomfortable and hard to sleep in. This is an ongoing problem on most airlines. One would think that with technology, a better system could be designed..."
Pros: "Newer planes, good service"
Cons: "The terminal in Lisbon is poor. Poor food choices. Dirty bathrooms. And keep an eye on the change you get back, 2 out of 2 purchases they tried to shortchange me... one was for over 2 euros."
Cons: "Watch out for the extra fees and restrictions. We booked a flight knowing that we weren’t allowed a free carryon. We didn’t know the cost for one checked bag was $120!"
Cons: "So many delays, no real info provided. When we had to stay overnight they didn’t mention it would take 4 hours to get our bags which actually never came. Airline industry sucks and deltas one of the worst."
Pros: "Smooth boarding, good vegetarian food options, helpful and friendly staff, and more legroom than my previous flight."
Cons: "No entertainment"
Cons: "It was cancelled with less than 12hrs notice !! I had to rebook on another airline costing more than twice as much !!"
Cons: "No complaints. Good flight. And we were surprised to get a snack pack on such a short trip."
Cons: "The flight was late. They lost my luggage! No time to take the food. Very bad experience"
Pros: "on time, food"
Cons: "I asked male attendant for pillow and blanket , he said no!!!!!!!!!!! foot rest would not stay in upright position, I could not remove remote from back of chair, outlet for headphones was broke."
Cons: "There was an undisclosed $120 baggage fee. The food was horrible and made me sick. We left nearly two hours late."
Pros: "TAP airline didn’t charge me for a checked bag on my flight to Lisbon. On the way back to Rome I was met with blank faces and no options. They demanded the extra $70 for a checked bag. On my way to Rome, a group of students were yelling and crawling all over the seats and blocking the aisle. Worst"
Cons: "Full airline policies up front."
Pros: "We were lucky that the flight was not full, more space and comfort. Our special meals ordered in advance were provided how ever a little limited Flight was generally smooth and we arrived earlier than scheduled even though we have left later than scheduled. Great service. New, Clean and comfortable aircraft The process while in transit at Lomé was fast and simple."
Cons: "The fasten seatbelt was constantantly on (not only while in turbulence) Though we had two full rows available for us, the seat handles could not be lifted; hence the full row could not be utilized... No entertainment at all. This can be advised ahead for you to come with adequate tablet."
Cons: "There wasn't food or entertainment. Might want to add NA as an option in those categories"
Pros: "The flight crews were polite. The short flight journey included a simple light lunch with drink."
Cons: "The flight departure time was delayed for one hour."
Cons: "Boarding gate too small. Suoer overcrowded"
Pros: "Food was good, but no champagne offered. The attendants were nice, though."
Cons: "It was not a business class at all. I was put in the same big bus together with econom class passengers. There was not supposed to be any business class in this airplane, since chairs are all the same and not comfortable. No entertainment of any kind at all. It's a waste of money."
Pros: "Nothing"
Cons: "I paid for the upgrade to business class and is like wasting money, the seat on business class was not working good"
Cons: "Had to check 2 of our luggages, and it cost $95 per piece. Never flown an airline where I had to pay more than $50 per piece. Also carryon has to be less than 8 kg. Our small luggage that we had to check never had any problems with any other airlines about being a carryon but since it was over 8 kg, it had to be checked. Flight was short but no entertainment screen to watch or listen to music. Will not be flying with airline ever again."
Cons: "We had to pay $200 each way to check in a luggage and just pick regular seats. That was not clear when we bought tickets. Additionally, they don't announce the gate until 30min before boarding. If you're going through passport control that can be a 45min process. On top of that even though I paid $100 to reserve seats, when we arrived at the gate the seats we reserved weren't reserved. Why did I just pay $100?! Luckily I had receipts. Our connecting flight was delayed 4 hours, making our layover 7 hours! For an hour flight. This is the worst airline."
Pros: "The stewards and stewardessen were very professional and friendly"
Pros: "Uma antiga queixa minha era o tratamento dispensado pela tripulação da TAP aos passageiros. Muitas vezes faziam o seu serviço sem paciência e até mesmo de forma rude. Nos meus últimos 3 vôos pela TAP, a tripulação vem se mostrando muito mais cordial e até mesmo divertida, sendo bastante simpática. Ainda pode melhorar? Claro que sim, mas agora não tenho mais "medo" de pedir um copo d'água a mais para os comissários."
Cons: "Sei que a tendência dos vôos low cost é não oferecer muito conforto aos passageiros, mas o espaço entre as cadeiras está ridículo até mesmo para pessoas com estatura mediana como eu (1,80 m). A poltrona, apesar de não reclinar, era até confortável, mas os meu joelhos ficaram espremidos pela poltrona da frente. Sem contar que, para um vôo de 3h, deveria ser disponibilizado algum entretenimento, mesmo que através do wifi (como já fazem as cias. brasileiras - se no Brasil já fazem, qualquer país do mundo é capaz de fazer!)"
Pros: "Excellent Service - pleasant flight - comfortable seats"
Cons: "Poor entertainment system"
Pros: "First class accommodation was great! We had about a 3-hour flight and would have appreciated a blanket, pillow and a headset."
Cons: "I didn't like that first class was checked in first at the counter. But everyone rode on the same bus and disembarked at the same time so first class didn't really board the plane first. Some of the TAP counter employees were very unhelpful & actually dismissive. We had gate 19 and there was no sign of activity when it was time to board. When asked some counter employees, they couldn't care less. You should post something at the gate assigned about a gate change or delay. A lot of passengers were confused and uninformed."
Cons: "I have traveled to and from Portugal in TAP for many years and never ever did I have to pay for a checked bag till this year. It is totally a robbery to be charging people for 1 checked bag of only 50lbs. not only is it ridiculous but robbery. You charge a lot of money for the flights as it is and to go and charge people to check a bag on an international flight is insane. It is to bad I have to fly back with you because I will not be flying with you ever again after this I will take my money elsewhere. Also you need to let people know that they are being charged for luggage when the are booking their flight because when I booked my flight nowhere did it say I had to pay for my luggage. It already was rediculous that we are only aloud 1 50lb bag checked and now you want people to pay for it too? Pretty soon you minus well have people just get on a plane naked!!"
Cons: "When I booked the ticker online I was informed that I can take up to 23kg luggage, but when I checked in, I had to pay over $120 per person for luggage...I was very disappointed with th ideas treatment"
Pros: "the food , drink and the crew"
Cons: "seats not very comfortable. plane full up"
Pros: "Great comfy seats, checking was a breeze and the staff were friendly"
Cons: "No entertainment and I thought there should have been a little more food. What they did provide was good just a little shy on the quantity. INternational flight with no free bags."
Pros: "New plane. Seats ok"
Cons: "Very long wait for boarding. Overcrowding of bus. Food insufficient and mediocre though business class"
Pros: "Everyone was friendly , there were sandwiches passed out and drinks which was great!"
Cons: "The chairs were small and we didn't have very much legroom"
Cons: "I found it very frustrating that we were told at the ticket counter the boarding would begin at 11:15am for a 12:45pm flight time. I arrived at the airport over two hrs in advance and then had to run a significant distance through the airport and sweat and be unnecessarily anxious waiting on the customs line only to arrive at the gate at 11:20am, to have my bags checked for a second time and then be unable to get any food or coffee before a flight that did not begin boarding for another 40 minutes. I did and still do not see the need for that additional luggage/security check and then being held at the gate for almost an extra hour for seemingly no reason at all."
Pros: "Crew, plane, service."
Cons: "Terribly long line in Lisbon airport to check in."
Cons: "I had a 17 hour overnight layover in Lisbon and I am a gold member of star alliance yet the TAP customer service desk in Lisbon told me they can not give me a hotel voucher for the night! Seems wrong."
Pros: "Crew very helpful and friendly"
Cons: "Slow boarding; food"
Cons: "bought a business class upgrade -- no extra leg space, no larger seats, were out of vegetarian option"
Pros: "The service they provided us reminded us of how airlines used to treat their customers in the past. From the customer service to the services provided and the legroom on the flight -- everything was more than what we expected and we would consider flying TAP Portugal again."
Pros: "Excellent crew and pilot."
Cons: "No entertainment."
Pros: "Comfortable plane, pleasent stewardesses, good tv's/entertainment options."
Cons: "We flew out of Rome. Management at Rome airport told us their emplyee(s) were drunk! Unsafe flight! NEVER USE THIS AIRLINE- YOURE PUTTING YOUR LIFE AT RISK!"
Cons: "We were told that we wouldn't miss our connection, but we did and had to wait the whole day for the next flight plus stay the night in Frankfort before going to our final destination."
Pros: "Flight Time was short and arrival and departure times excellent."
Cons: "Could have had more recent movies and more variety"
Pros: "Great airline, great service, great staff. Great flight!"
Pros: "The best thing was the attention and kindness of the crew on board: Excellent! Although I do have some complaints, I would say Tap is a quite good airline that should improve some aspects."
Cons: "The boarding in Lisbon was not efficient. It took a lot of time to get people on the plane and the land personnel in charge were not nice at all. I would even say very bad humoured! Plus the majority of passengers were kept standing for a very long time before entering the lounge at the gate because even though it was full of empty seats we were not allowed to enter the area. The food was not good and the entertainment system on board needs a refreshment to modernise it."
Pros: "Very organized and on time. Smooth."
Cons: "The crew was rude, after 5 hours they seemed annoyed when I asked for water and gave me half a cup after I had just finished vomitting due to all the swaying of the aircraft. While we were landing, we came over the runway maybe 100 feet off the ground then jetted back up and circled around the airport for 20 minutes before landing horribly...with NO explaination. Everyone started vomitting because the landing (both times) were so horrible. Our first flight was late, we landed when the second was 'closing the doors', they never updated the monitors or informed the crew that the second plane was also delayed (by over an hour), so we rushed through customs and ran through the airport only to discover they hadn't even started boarding yet, even though the screen said it had departed. Completely disorganized."
Boarding announcements were inaudible. The boarding process was unclear.
worst boarding experience ever, the agent would not allow family boarding. was super rude and would not provide his name.
Pros: "The crew was friendly. Baggage arrive safely. But the repeated commercial interruptions trying to sell things made me wonder if it was commission based - a nap was not possible from the announcements but you could buy things duty free. I am glad it was a short flight. A new plane."
Cons: "There are no queues. A free for all to load and unload the plane. If you are looking for Swiss order, look elsewhere. Nothing is free, not water (1.5 euro) or any other beverages or anything else. We paid double what the flight should cost to not even be offered water. The seats were lightly padded to maximize seats. There was a small amount of leg room but some. No power outlets, wifi or media. The worst aspect is I bought a flight on Baltic Air from Tallinn to Riga and had the price from Riga to Paris on the next tab on kayak. I bought the ticket from Tallin to Riga then flipped to buy Riga to Paris only to learn it was a bait price. The price was actually $200 more. Baltic would not refund the first flight (within minutes) so we were stuck to either walk away from our 2 tickets to Riga or pay the bait and switch rate. We begrudgingly paid 400 (200 each) euro MORE than the initial price shown so we could fly out of Riga back to Paris (to be back in Paris by Jan 7). A non alcoholic beverage, a small snack, and power access would be helpful. Ground crew helping with order would be helpful. I was shoved and run over trying to get onto and off the plane. It is the wild west of flying except the plane is new...oh, and it is 30 euro if you do not check in online ahead. But you will still need to stand in line to check a bag (where they can issue you a boarding pass)."
Pros: "Clean and neat aircraft with nice crew"
Cons: "Find a way to serve at lease water. Some crew members were uptight. Need to be friendly"
Pros: "Nice stuff."
Cons: "Probably teleportation?"
Pros: "Clean airplane nice pretty stewardess in short dress."
Cons: "Probably private jet whit hot tub."
Cons: "Sēdvieta neērta un nepiemērota gulēšanai."
Pros: "Good, friendly crew. Plane was quite clean, although not perfect. Smooth flight."
Cons: "No food included in the price of my very expensive ticket, and to make it worse, I was not informed. There was no info while booking, no info while buying the ticket, no email after buying, no email from the airline, nothing. I’ve never even heard of a transatlantic flight without a meal included."
Pros: "Very nice plane and we left on time and the flight was very smooth."
Pros: "The airplane was brand new. The crew was very friendly"
Cons: "no food or water in economy - for a 5 hour flight."
Pros: "everything was good enough"
Cons: "I would like a meal and drinks on the board"
Pros: "Food offered on flight even though short trip"
Cons: "Was delayed so being on time"
Pros: "flight crew was amazing."
Cons: "Boarding was poorly handled by airport staff"
Cons: "Announcement At the airport and the plane needs speak English more clearly. Thanks!"
Pros: "They just wanted more money. Charged us one small carry-on bag over 60 Euro! Ridiculous. Horrible airline, will never fly with airBaltic."
Cons: "They should have told us that one person can only bring one bag. we just flew with Ryanair and Easyjet, which allow one carryne and one bag. Again, will never fly with such horrible airBaltic, never!!!"
Pros: "Very nice and comfortable place by Air Baltic. Nice and polite crew."
Cons: "Flight was delayed"
Pros: "All fine"
Cons: "Flight delayed 2 hours"
Cons: "Horrible customer support"
Pros: "It was a fairly ordinary flight"
Cons: "Our luggage never arrived at our destination, perhaps something to do with a connecting flight although there were 2 hrs 15 mins between connections. After informing Male Airport, a message was sent to Condor. No news all day. Next day lodged complaint replied they're investigating. Holiday ruined"
Pros: "Yes"
Cons: "Trips"
Pros: "Crew were efficient and friendly."
Cons: "Coffee creamer sachets are insufficient in quantity for the coffee. Even with two sachets the coffee was still nearly black. The flight was full and the cost of checked in luggage ensured everyone used their carry on allowance. As a consequence, overhead bins were full. I left one bag at the front of the plane and had another at my feet. However, it was a short flight, so not too unbearable."
Cons: "Flight was late"
Cons: "would not check my bag to final destination"
Pros: "My checked in bag did not arrive to HEL... Nedless to say I did check the bag tag was properly labeled RIX to HEL... oh well ... bad score for Baltic Air ... truly hope to see my bag in CGK when I arrived. Qatar airways pls come to the rescue."
Pros: "the flight started at time. the attendant were fine. but i consider this flight not as a cheap flight. therefore, it should be possible, so early in the morning to offer a coffee at least."
Cons: "the experience on board should be improved, particularly when the flight is not different from regular airlines in terms of cost"
Pros: "staff were polite, helpful, and efficient"
Cons: "super small plane... had to climb a very narrow staircase into the plane... overhead bins couldn't accommodate much of anything... we weren't warned this in advance"
Pros: "Quick boarding, pleasant crew"
Cons: "Small propeller plane with very limited room, no in-flight service,"
Pros: "New planes"
Cons: "I wasn’t asked to prepay luggage & it cost me double. That makes me very annoyed."
Pros: "Nice crew"
Cons: "Please give out water for free"
Pros: "The plane was very clean and new. The crew who worked this flight were most friendly, professional and quite articulate in three languages including the captain. I highly recommend them."
Pros: "Did not have food, so not able to rate that. Comfortable for sure! Plane ain't that big and one side had only 2 seats next to each other."
Cons: "We were told upon check in that there was a charge to check in. I have never heard of such rubbish in 43 years of air travel. We were told we could check in online but we only had 4 minute in which to do it. We were charged €150 for 5 people. The check in Sgent was sour faced as well. Once aboard the plane (a nice new aircraft) we found the stewardesses sour faced as well. Overall not impressed by air Baltic!"
Cons: "See above."
Cons: "Charging 30 Euros to check in at the airport is lunacy."
Cons: "on the website i ordered and payed for a meal, and automatically it went to the last and the shortest leg of the flight. it did not ask which leg i was interested in. so i phoned their customer service to get this fixed, they said they cannot fix it and closed the phone on me. on the website is said that from israel you cannot do advance internet checkin, and when i arrived at the checkin they said that i should have done this advanced check in, and since i didn't i need to go to their ticket office and pay a penalty of 35$ per passenger. there also was no warning on the website of any such penalty. i will never fly with them again if i can help it."
Cons: "SEVERELY DELAYED"
Cons: "This is an airline that has perfected the art of nickle-and-diming customers. One example: I asked for a glass of water. The smug flight attendant told me, “We only sell bottled water,” with a look that dared me to complain."
Cons: "I needed to cancel the flight a month before, and I got no refund"
Pros: "We arrived safely. Bilingual staff."
Cons: "The seats are worn and creek with every movement. There is very limited leg room even for someone who is short. When the person in front of you leans back it is impossible to reach your hand baggage or do anything but lay back in your seat. The landing was safe but not at all comfortable."
Cons: "In Stockholm they denied my boarding to Riga and Moscow as they told me that I need Shengen visa. When I was buying ticket I wasn't informed that I need to have Visa. I always travel through Europe with layovers and never have this issue before. I had to buy another ticket straight to Moscow and wait in the airport for 8 hours. I ask to reimburse me half of the price of this ticket."
Pros: "Boarding went well and crew was nice."
Cons: "The air conditioning was not working properly on the 3 hour flight which made it a bit sweaty and unfortable. The purchase of a cold beer was a must."
Pros: "good"
Cons: "good"
Pros: "Everything was very smooth and the crew was very attentive."
Pros: "It got me from point A to point B."
Cons: "Seat was uncomfortable and next to an odorous toilet."
Pros: "Great airline with good airplanes and friendly staff. I was able to board the plane using my iPhone (e-ticket) from Copenhagen to Riga to Moscow."
Cons: "No fee food or beverages at all. Attendants were very pleasant. Since this is an economy airline there reallly is no complaint. Our flight was full and boarding went smoothly."
Pros: "Boarding was efficient."
Cons: "No free food or drink of any kind. That would have been okay since prices were reasonable. However, they completely skipped my row on my side of the plane, and I had to use the call button to get service."
Pros: "Friendly crew, tons of meal options, good price."
Cons: "Checked in luggage is only 20kg, there's no entertainment in flight."
Pros: "Modern aircraft. Quick flight. Quick delivery of baggage at terminal. Relieved that baggage from BKK-KBP-RIX was not lost nor delayed."
Cons: "It was cold and I was not dressed for the bus to the aircraft, but instead for the tropics where I had been. The toilet was not centered for stand - up use for men. Thus had to kneel in order to use. This booked by UIA, but the carrier was Air Baltic, which led to some confusion as to which airline to go to for boarding."
easy and ontime, the only downside was TSA at JFK. extremely rude, in fact, it was not very busy that day, and 2 of the TSA agents were just making fools of themselves, yelling at passengers and treating them like cattle. Everyone was complaining about them but I think they were all afraid to confront them about their behaviour because they thought it would cause a delay. I do not care about any of that and I opened my mouth and told them there behavoiur was unprofessional and rediculous.
easy and ontime
Flight was fine , aircraft was old. Staff were good. On time
The air pilot couldn’t avoid the clouds and it was too much.
Excellent experience, the booking process and the flights were great. I know I have read some bad reviews about chatdeal, but my experience was just great.
Excellent experience! I booked through chat deal, and after I booked, I read some bad reviews.....I found that was not the case.....I had to change my ticket before the flight and customer service took care of the change with one phone call and even got me a refund, even though I did not buy travel insurance. The planes were on time an surprisingly comfortable. I just had a great experience throughout the whole process. I'll definitely use them again.
Delay delay and again delay
The worst flight in decades.
Good for the price.
Good fir the price.
The transfer from terminal 4 to terminal 1 was horrible at jfk taking buses and walking outside of the terminal and the TSA was horrible and slow
Food so so. Very professional staff
The return flight food was more than disappointing. After two weeks of fine Italian food the fare was only fit for prison.
The flight left 20 minutes late arrived about ten minutes lates. It took 30 minutes to revive our bags even though priority. The flight and crew were fantastic.
seats hard,poor food ,suspect it was an older plane
Flight attendants seemed annoyed and not happy to be there
Terribly slow check-in. Boarding ok-front and rear plane entrances were used. Short flight so no food.
Royal jordanian Website says check in closed 45 minutes before departure. In reality, it close 60 minutes before. Due to another flight delay, we arrived 50 minutes before. We didn't get our flight and had to but other very expensive tickets for the same flight the next day. Very disappointing.
Good service. Horrible condition of seat cushion in main cabin. They feel like a piece of plywood
Service was great. Plane in good condition except for the seats in main cabin; zero cushioning for a torturous 8:5 hr flight.
I was not able to travel this flight because you would not honor my legitimate claim for a death in the family as a third party seller of tickets.
Packed. Small seats. Sick passengers. Boarding slow.
Old plane from the turn of the millennia. Crew was nice but we had delays and then emergency landing and that delayed a lot. Food was mediaocre and entertainment was non existent because of the age of the plane
The flight was shaking the whole time. We paid for kosher and gluten free, and we didn’t get it and as a family, we paid for sitting together and they put us separately. The crew was very unimpressed It looks like they don’t care. It’s looks like they don’t even care from our situation. Very poor flight will never book again with ITA.
The entertainment didn’t work we order food gluten-free and kosher and they promised me they will have it and we pay for it and still on the flight. We didn’t get what we paid for. The plane was shaking the whole flight.
I would highly recommend to anyone to fly this airlines. I would fly with them again, the flight and crew were amazing, the only thing that wasn't so good was the food but no big deal. I'd still fly with them again for another long flight. I had lots of room with the seat as well.
Honestly the flight was great, the flight crew was great. I would absolutely fly with them again for another long flight like this. The food was the only thing that wasn't so great but not that big of a deal...I would highly recommend to anyone
I recommend to fly with this company excellent service
ITA lost our luggage when we arrived to Venice. This trip is for our Honeymoon
Sandwiches needed something like mustard
Short flight but easy
The ticket counter did not even open until 8:30 AM. They could not find our reservation even though we had a confirmation number. After about 20 minutes they finally found our reservation. They would not let my daughter and son-in-law book a seat online because they had an infant. So they had to get seats at the ticket counter which by this time there was not any decent seats left.
We were delayed leaving so we missed our connection. They paid for all of the travelers with us to get a hotel room but the hotel sold out and some people had to sleep in the lobby. All in all a pretty horrible experience.
Flight was awful. Team wouldn’t check our bags to final destination.
Nice job
The quality of the food must be improved Everything else is perfect
Sitting very tight less than what I expected beverage and snacks below par over all for relatively short flight ok wish other better cheap airline may have better service with less money
Great ride with excellent service
Service was great - flight attendants, on time, etc. the food was ok and the movie choices were limited…. But those things are minor in comparison.
On time Check in. That was not good after sittng in our sits, having been to change the places!
I wish there was ways to charge the phone while in the flight and that the service was better.
A few things, the boarding process was very bumpy and complicated with an interview and things that seems out of order. Once in the plane I think the entertainment was very poor. They advertise wifi, and tv programs as well phone signal and none of it worked properly. There was also no way to charge the phone or electronic devise while in the flight.
The seats are old and very uncomfortable and it felt dirty. The crew where very unhelpful and unwilling. They ran out of vegetarian meals and just didn’t care about it. It was just an awful experience.
Deplorable never fly again
Deplorable, never fly again
Is a big difference
Was very uncomfortable fly, chair to old and uncomfortable. People from my back pushed back the chairs the whole fly.
You screwed up on my flight, then didn't apply my meal choice to the airway so I didn't have anything to eat the whole 8hour flight. and whats up with the second piece of checked in baggage not being allowed? You should tell customers theres a baggage embargo.
you screwed up on my meal choice and I didn't have anything to eat the whole 8 hour flight.
Very rude flight attendance. No accommodation for special needs. Food is horrible. Very disappointed. Won't fly with ITA again!!
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