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Pros: "Nothing particularly"
Cons: "Food was awful"

Pros: "Nothing. Flight attendant throws the tray of food all over me. Never apologize Worst flight ever I'm a Gold Frequent Flyer. No more!!! Good Bye British Airways Hello Cathay Pacific!"

Pros: "we buy the tickets from kayak and reconfirmed with British Airways is that we allowed to have one suitcase of 23 kilo checked in for each person . would get to their products and we paid 180 US dollars for the read suitcases we have . I didn’t mention kayak to give me the 180 us dollar back"
Cons: "we buy the tickets from kayak and reconfirmed with British Airways is that we allowed to have one suitcase of 23 kilo checked in for each person . would get to their products and we paid 180 US dollars for the read suitcases we have . I didn’t mention kayak to give me the 180 us dollar back"

Pros: "The attitude of crew long ques for toilet"
Cons: "Long queues for toilet"

Pros: "The crew was kind and professional, cosy seats with enough place for the legs... Good content in entertainment system."

Pros: "Flavor was fine"
Cons: "Out of 6 special vegetarian meals provided on 4 recent flights, all were pasta. One main meal of pasta even had A SIDE of pasta salad."

Cons: "the food"

Pros: "Not much. Even magazines were not available for 2 last raws."
Cons: "Even magazines were not available for 2 last raws"

Cons: "It was terrible cold. We received no free food or drinks."

Pros: "Nothing"
Cons: "Always late always charge for water that’s sad"

Pros: "Service, clean restroom, courtesy of crew members"

Pros: "Service"
Cons: "None"

Pros: "Nothing really was good or stood out in a positive way."
Cons: "Horrible lie flat seats with absolutely no stowage room. Seats are super cramped with 8 in a row you feel like being transported in a cattle car. Crew was most decidedly unfriendly. We were boarded on time despite the fact BA knew the flight was delayed and sat at the gate for an hour. Food was equivalent to hospital food. U must be crazy to fly business in BA. Never again."

Cons: "No breakfast on out bound leg"

Cons: "Don’t do it!! Totally disorganized airline with uncomfortable seats."

Pros: "The crew were very helpful"

Pros: "It was a very short flight, so no discomfort to speak of. Boarding was easy and crew was cheerful."
Cons: "Even on a short flight, I don’t think you should have to pay for water!"

Pros: "My upgrade."
Cons: "That I needed to be searched again before boarding the plane. The long layover."

Pros: "On time"
Cons: "Paid for bulkhead seat and was not given a bulkhead seat."

Pros: "Good and crew were fine"
Cons: "Seats were too close, not comfortable"

Cons: "the flight delayed a lot and i missed my connection flight as a result"

Pros: "World Traveler Plus on BA is not as good as premium economy on other airlines."
Cons: "Check in. Too many people checking in and too few BA employees to handle crowd. Severely understaffed."

Pros: "Most things"

Cons: "The airplane was shaking all the flight"

Pros: "The new flight procedures informational film at the beginning of the flight (BA/Comic Relief)"
Cons: "The flight was to Heathrow which was not prepared to accept us at all. We waited 45 minutes in passport control. I expect BA to make sure the port of destination is prepared to receive its passengers"

Cons: "I booked a regular flight and at the end the system or dont know how, booked me PLUS ECONOMY, when I wanted to change my ticket date, it was so expensive and almost no dates were available. Also, you didnt give me chance to downgrade in order to change the dates more easily. I always fly through BA and I love the easy it is to change dates, but this time you disappointed me. I usualy choose BA because its easy and non expensive to change dates in my flight but now I may be open to book with other airlines."

Pros: "The flight was smooth from boarding to landing early at Heathrow."
Cons: "It was a fully booked flight, which means the person next to you tends to overflow into your seat"

Cons: "I paid 100$ because I had to cancel my request. It was a technical error of your reservation system which unexpectedly changed my return from the 5th of November to the 6th of November. The fine was unfair and you're required to refund me."

Pros: "The staff were some of the friendliest I have encountered in recent traveling experiences. They were very attentive to every passenger."
Cons: "We only paid for economy seats, and unfortunately, it's hard to expect much more than what we got. The friendly service made up for the lack of comfort these seats provide."

Pros: "Upgraded to world traveler plus was way more comfortable. The flight crew were so so nice and helpful. I am handicapped and they just couldn't do enough to make me comfortable."
Cons: "They the seats I reserved months ago were changed."

Cons: "Flight was 30 minutes late taking off."

Pros: "I loved the on-demand entertainment which starts as soon as you board the plane and continues all the way into landing / taxing to the gate."
Cons: "The system would not allow me to check-in / get my boarding passes 24 hrs prior to barding, which basically left me with a middle seat all the way to Seattle. I considered this a terrible process and didn't get a good explanation why I was blocked from doing my check-in online."

Cons: "No food selection. No vegan meal that i ordered for my daughter."

Pros: "Most everything"
Cons: "Seat choice"

Cons: "BA cancelled the flight, did not reroute us, provided a phone number for tel aviv (closed for the weekend). Terrible customer service. And our ticket was bought thru vayama who also did not bother to help us. Bad bad customer service for BA."

Pros: "New plane. Adequate comfortable seating. Relatively punctual."
Cons: "You have to buy even water so it feels like a low cost airline."

Pros: "entertainment"
Cons: "boarding with bus instead of sleeve"

Pros: "Security staff was rude in England and our suitcases was lost And they did not even let us know"

Pros: "The crew was very efficient"
Cons: "The was really bad."

Cons: "I received no information from British Airways! Luckily someone saw that all flights on BA had been canceled. This is the second time this has happened with British Airways. They have zero customer service and terrible communication."

Pros: "The cabin crew, as always, were unfailingly helpful and polite. We paid extra for exit row seats, which were wonderful for my 6'6" husband's long legs."
Cons: "The food wasn't really edible, but the flight was only 5 hours long, so it wasn't a great issue."

Cons: "For some reason British Airways has a bug in its computers and does not allow me to check in on line. This is not the first time."

Pros: "Every thing was in time Service was good"
Cons: "Not enough room to sit or eat The salmon dish was not good in my opinion"

Pros: "Crew is very nice"
Cons: "Seats are pretty small"

Pros: "The crew and the cabin But why we can not get bording for all the trip?"

Pros: "crew was great, entertainment was also great and service was solid."
Cons: "seats, while roomy, were a bit hard"

Cons: "I was sitting in business class and the crew ignored the passengers for most of the flight. They sounded like they were having a party in the galley."

Pros: "The Service. The Attention"
Cons: "The Food."

Cons: "Terrible food, no option available online to order special meals, the restrooms were filthy and not looked after. We are never flying either British Airways or Aer Lingus in future. It was a big mistake !"

Cons: "Captain didnt I form us of turbulence . There was so much and he never said anything."

Pros: "Easy check in and Boarding"

Cons: "Poor food choices for vegetarians"

Pros: "Legroom"
Cons: "Snacks, non usable Wi-Fi"

Pros: "On time, good service."
Cons: "Passengers from economy using front cabin toilet. Admirals club near gate only opening at 1pm"

Pros: "Speedy, professional, clean, overall wonderful trip! Hoping for same upon return!"

Cons: "Our last 6 flights have all been changed or delayed significantly. Then they loose our bags on a direct flight. Won’t fly America airlines again!"

Cons: "Delayed for about 45 mins"

Pros: "Pleasant and helpful staff"

Pros: "Everything went smoothly."

Pros: "Very quick fight. Faster than anticipated arrival"

Pros: "Early arrival"

Pros: "Excellent service by the airline stewardess"
Cons: "Wait time to board"

Pros: "Quick boarding, on time departure and early arrival. No waiting for a gate at LGA upon arrival - excellent."

Pros: "good price."
Cons: "La Guardia Airport is a kind of messy. Some people in AA are rude, specially ground personnel."

Pros: "On time take off"

Pros: "On time arrival"
Cons: "Everything else"

Pros: "On time, no issues, friendly and professional staff."

Pros: "smooth disembarking"
Cons: "30 mins delay"

Cons: "No entertainment on board Wifi not working."

Cons: "Everything was great."

Cons: "Delayed"

Pros: "On time departure/early arrival"
Cons: "Boarding g process a bit chaotic"

Pros: "Everything"

Cons: "No gluten free snacks"

Pros: "Allthough is was I bird strike, y'all handled the delay good."

Cons: "I have no made it to New York yet."

Pros: "Almost always on time, captain keeps us updated, friendly airline staff"
Cons: "Nothing"

Pros: "Efficiency and price"

Pros: "Very professional and friendly."
Cons: "N/A"

Cons: "Refer to above. Both flights were horrible."

Cons: "Everyone excellent"

Pros: "boarding was in time, and comfort."
Cons: "comfort was very good"

Pros: "Everything"
Cons: "No dislikes"

Cons: "Not flying."

Pros: "On time"

Cons: "No refreshments"

Cons: "Had to fly to JFK instead of LGA. so inconvenient"

Cons: "Always a problem with these guys"

Pros: "Everything!"

Pros: "Staff was pleasant"

Pros: "EVERYTHING"
Cons: "EVERYTHING"

Pros: "Prompt boarding, checked our carryons for free"
Cons: "Air up too high like a refrigerator"

Cons: "Delays are always bad point"

Cons: "Horrible they transfer my bag to a different airport"

Cons: "There's no room for non skinny people. It was awful"

Pros: "staff was friendly and helpful."

Cons: "Nothing, last time flying this Airlines"

Pros: "Everything went very smoothly. From check in to landing. Not one thing when wrong."
Cons: "N/a"

Pros: "I had a good experience"
Cons: "Nothing as such."

Cons: "The crew is not nice and rude. The checkin counter didnt allow me to have overweight of 300 grams. Ridiculous. At some areas of the plan the air conditioning doesn't work well"

Cons: "Lost flight same airline delay at Paris :("

Pros: "Thw crew were amezing, with a lot of patient. The entertainment was graet. The seats were graet.7;"

Cons: "Pedí que me manden la factura del vuelo y no me a llegado nunca."

Pros: "Mucha organización en el vuelvo y muy buena atención por parte del equipo."

Cons: "The flight to Madrid from Porto left so late I missed my connecting flight to Bilbao and I so I took a bus to my destination."

Cons: "I wish there was a bigger selection of movies and tv-shows to watch."

Cons: "Even water they gave only for purchase. The flight arrived on time, but there was a long wait for luggage at the Budapest airport"

Pros: "N/A"
Cons: "N/A"

Cons: "Leg room on Iberia flights is scarce, even though I'm only 5'7" tall. No snack or beverage service on a 2 1/2 hour flight."

Pros: "Excellent flight, confortable seas, emergency seat. Great in flight service and entertainment and always on time"

Pros: "I liked my flight to Mallorca with BA"
Cons: "I didn’t like trip from Mallorca to SFO via Iberia."

Pros: "Overhead storage was generous. Being able to check flight progress while in the air."
Cons: "They charged us for two aisle seats, and then reassigned one of us to a middle seat with no notice. With advance notice, they were unable to provide a meal that would not contain bell peppers, to which I am allergic. On the plane, both meal options contained bell peppers. Surprisingly, the ingredient lists were not available to flight attendants or passengers, and we were only aware of their presence because of seeing them, or having my allergic reaction (which I did) after avoiding the visible ones. The passenger in front of me put his seat in full recline for the entire 10 hour flight, including about 30 minutes when the seat was unoccupied. This put his seat about six inches in front of my chin and made it impossible for me to view the entertainment screen. It also made it difficult to get into and out of my seat. Several of the toilets had clear fluid covering the floor. I did not want to know is this was water or something else. Although our connecting flight in Miami went from gate E21 to gate E30, it took two hours (and 3,000 steps per FitBit) to get there because of being required to claim our luggage, leave security, recheck the bags, and then re-enter security. Our tickets did not provide for TSA-PRE despite having provided our known traveler number in advance. Many notices and directions were only available in Spanish. As they are based in a Spanish speaking country, this is perfectly reasonable, but their services are marketed to English speaking countries and it was a problem for me as a predominantly English-only speaker."

Pros: "Staff was very nice There was a medical emergency that deleted our deplaning Passagers were concered regarding their connection The medical staff was still on board when we deplayed"
Cons: "I was not able to check in on line Had difficulty in getting a contact phone who dismissed my concerns Just said show up two hours before Good thing I went earlier since Ben Gurion has long lines for security before one gets to the ticket counter"

Cons: "No WiFi on a 10 hour flight!"

Cons: "Krew. Comfort srat . Space."

Pros: "Nice newer plane Both USB and power ports"
Cons: "There was a horrible stench of sewage much of the flight Meal choices were very limited Entertainment was pretty limited The wifi has a 200 MB limit -- I blew threw it despite spending 30 Euros -- that's never happened to me before One of the flight attendants was really out of it"

Pros: "Internal Wifi to watch movies and music"
Cons: "Flight attendants busy and not care much about the passengers. Asked for water twice and never arrived until I got up and went to the back of the airplane to ask again"

Pros: "All went well"

Pros: "Seats in the first flight were very tight"
Cons: "No space for the legs!"

Pros: "I loved the Madrid airport!! Iberia out of Madrid is lovely."

Cons: "Al llamar a Iberia(horas antes de nuestro vuelo)para informarles que por llegar a Venecia a bordo de un crucero y este no poder entrar a puerto en hora por motivos de la neblina y por esa razon no poder llegar en tiempo nosotros al vuelo,nos dijeron que no podiamos volar con ellos desde el vuelo de Madrid al otro dia a Miami y solo nos ofrecieron otro vuelo para 3 dias despues y con un precio bastante alto,conclusion que siendo una compania tan reconocida poco nos ayudaron, por no decir practicamente en nada,"

Pros: "Premium economy was very comfortable on Iberia. Their advertisements are true. We also got a great fare. Checkin at Madrid was pretty quick and security moved right along."
Cons: "Getting on the plane was an adventure. Note clear where they wanted groups to go. Food was ok; drinks limited in choice."

Pros: "Seats were too crowded. No leg room."

Pros: "The plane arrived safely, it will get you where you want to go."
Cons: "Like everyone says, you are cattle jammed in a sardine can. Barely any leg room and I’m 5’3. Other thoughts: the plane was old, my seat had a lump in it, zero entertainment, food was over priced. (3 Euro for a tiny water). This may seem petty but ultimately the appearance and function of the plane represents their company as a whole. From my first impressions, I’m thinking as a passenger is: I just hope the age and appearance of the plane isn’t reflective of their repairs and maintenance work as well."

Pros: "It was fine, nothing special"
Cons: "The internet was very, very expensive! $35 for very very slow internet that didn't work half of the time. Also, before I departed from the US, the customer service rep at JFK made me purchase a refundable plane ticket for $2500, and charged me a non refundable fee of $35 for booking the flight for me ( I asked how to do it via the Iberia website on my phone and she refused to help me, and the website makes it extremely not obvious how to book a refundable flight). She said because my flight was one way to Europe I had to have an onward flight, even though I was traveling by car outside of Europe. She said that they would ask me for it at customs when I arrived in Europe. Well they have never asked me for this before, and they did not ask me this time either when I arrived, so this whole exercise was pointless. When I called to get my ticket refunded, they also charged me a $25 fee for refunding the ticket, which the agent in NY did not tell me about. So I just ate $60 for no reason. In addition, the customer service person was very rude about the whole thing."

Pros: "Flight from tel aviv to Madrid was awful. Bathroom was dirty and no hand soap. Ordere d a special meal and never came. It was so cramped you couldn't move. I was betwee 2 tall men who placed there legs under my seat. No direction for connection flight."
Cons: "My connection flight to use was better on americal"

Pros: "Boarding was very efficient"
Cons: "Staff was not very accommodating. Plane air-conditioning did not work well and then as very hot"

Pros: "Nothing in particular"
Cons: "Nothing"

Cons: "Food was just ok"

Pros: "FANTASTIC"
Cons: "Nothing!"

Pros: "great service and nice flight. great pilots and safe trip."

Cons: "Every thing"

Cons: "First leg of flight, the most uncomfortable seats. I had literally no leg room. Will never fly them again. Second leg different aircraft, much newer. Happier crew better food. But still won't fly them again because of the first leg. It was unacceptable"

Pros: "Great space between seats, and very nice staff"

Pros: "Boarding on time."
Cons: "Entertainment- not a good selection of movies. In one of the flights there was no entertainment at all. Food and drinks in that flight was served late. I thought they should serve drinks more frequently."

Cons: "Food Bording Confort"

Pros: "N/A"
Cons: "Flight was delayed over 2 hours. Entertainment was non-existent. They offered us pretzels which is hardly an inspiring food choice. Prior to boarding the airplane the alarm got triggered in the gate were waiting in, took over 10 min for them to deactivate it. Staff were seen just casually standing around."

Pros: "The food was surprisingly good, and I had no issues once on either plane."
Cons: "The layover in Madrid was too short. Because the first leg was slightly delayed, I missed the flight to my final destination. They ended up giving me a ticket which departed more than 12 hours after my arrival in Madrid (!). I had to go to the horrible inconvenience of wandering through the huge airport looking for their customer support desk, waiting in line, returning an hour or two later, and eventually getting myself a standby ticket on an earlier flight. I still ended up in the airport for about 4-6 hours. They provided a coupon for a free lunch, and there was a lounge to stay in, but for a transatlantic flight, adding an extra 4-6 hours was really bad."

Pros: "We did not get Kosher meals even so we order it while buying the tickets. The crew was very nice and help us with the kids meal"
Cons: "W"

Cons: "They change the flight departure times on connection flights three time without notifying us. Because of that, we lost a connection flight between Paris and Seville. We had to spend the night in an airport hotel and buy new tickets for a morning flight. We lost our car rental reservation and hotel reservation in Seville we made 2 months prior with the consequent 50% increase in rate when we reissue them the day of arrival. WE WERE NEVER REIMBURSED. What is worse, there customer personnel at the airports (Paris and Seville) were rude and careless. They told us to file a complaint thru the website in Spanish because they did not know the address of the English site and because they said '"in Iberia customer service, nobody reads English"."

Cons: "The worst seats I've ever been, and no entertainment for a 10+ hours flight! Also, the boarding started late and was chaotic."

Pros: "People at the airport were yelling and rude. They did not know hope to direct people to their connections and customs."
Cons: "Crew sensitivity to customer needs was horrible. One person said one thing and another said another thing to go. People confused what to follow wit multiple directions."

Cons: "i didnt have my own tv screen"

Cons: "Wine was an extra cost. It was NOT on the flight to Heathrow. Wine would have made the LONG flight from Heathrow London to Raleigh, NC a little nicer!"

Pros: "The crew were very nice and helpful."
Cons: "The fact that there are no individual TV sets. In this day and age travelling across the Atlantic the plane obviously needs updating."

Pros: "everything went well"
Cons: "crew didn't provide ear cables to listen to movie or music. (and I didn't ask for some, as I wanted to rest)"

Pros: "Friendliness of the crew, help with figuring out the transfer in Madrid airport."

Pros: "Connecting flights were great! Short, nice and seats are fine for a 40 min. flight."

Pros: "nothing special the flight was with elal"
Cons: "the security take long tome one if our suitade not arrived to lima which cause us a very bog fuststion"

Pros: "The Tap flight was an hour late causing me to miss my connecting flight with Tap and my car rental. Attendant NO help. Sent me wrong place!!."
Cons: "Better flight attendants who know how to help. Never TAP again!!"

Pros: "Very friendly crew, nice plane"
Cons: "Very expensive extras like seats and luggage"

Cons: "Avoid Lisbon airport and TAP Air Portugal at all costs. A 1 hour connection at the inefficient Lisbon airport resulted in a 9HOUR DELAY. MISERABLE. Air Portugal didn’t allow adequate connection time."

Pros: "flight was more than 4 hours late!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"
Cons: "flight was more than 4 hours late!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"

Pros: "The crew was friendly and helpful."
Cons: "I was in seat 35G. The space under the seat in front of me was very small, and it was nearly impossible to get to my bag when the person in front of me reclined. Also, the young boy sitting behind me was kicking the seat throughout most of the flight. Not your fault, but it was pretty crappy."

Cons: "2 hours late, problems with entertainment, bad service at chack-in"

Pros: "Food was above average"
Cons: "Wasn't told that baggage wasn't included in my fee. Had to pay 170 Euros at the airport to check our two bags. Really really frustrating, and beyond an exorbitant price to charge for bags..."

Pros: "Crews,"
Cons: "Food's portion"

Pros: "I liked that the airline provided blankets pillows and headsets at no extra cost for our 8 hour flight. The crew were very nice and accommodating. The food was good."
Cons: "I did not like having to pay 75 Euro for one checked bag. That should Have been more clearly set out when booking a flight. The entertainment could have been better. Poor reception for some shows."

Cons: "The plane was very small service was not good and the crew were not that friendly"

Pros: "I was on a 7 hour flight and the TAP airline service was very good. I had requested a vegan meal and they were able to accommodate me with no problem. Also they had a great selection of movies."
Cons: "I didn’t like that all the soap dispensers in both bathrooms were empty the whole flight. But good thing for the wet naps they offered and antibacterial I had in my purse."

Pros: "My experiences on TAP have always been pleasant. The crew is friendly. Everything works as it should. No complaints."

Pros: "Food was good and there were a lot of good movie selections."
Cons: "The process and lines at airport were extreme. I also had thought one bag was included in flight cost. I am an organized traveler and know I read this. But when at check-in, I had to pay 75E for one checked bag. So I feel the website needs to be more clear. Food"

Pros: "Professional and courteous crew from check in the disembarking. Excellent on board food."
Cons: "Entertainment system was wonky throughout most of the seven hour flight."

Pros: "Seats were nice in the front half of the plane."
Cons: "Checked bag costs are 90USD which is way to high. No meal selection. One choice offered and it was a weird flavor."

Pros: "Meal was OK."
Cons: "TAP changed our seats even though we had paid extra. They were narrow and uncomfortable."

Pros: "Clean plane"
Cons: "Chairs not reclinable in "green" section. What is this, a caste system?!?"

Pros: "Our flight was late, so we missed our connecting flight to Barcelona, but TAP had already rebooked us on a different flight and had boarding passes all printed out. Good Job."

Pros: "I got to London"
Cons: "9 hour delay"

Pros: "Seats felt smaller than most international flights"

Pros: "the crew"
Cons: "the flight hours."

Pros: "Charging clients laugages exorbitant"
Cons: "To pay twice the ticket and bagages"

Pros: "Price"
Cons: "Seat comfort"

Pros: "So accommodating!! Top of the line!"

Pros: "Good staff, Quick flight, Easy flight no problems. The biscuits are tasty."
Cons: "Seats need an inch or two more leg room for me, the biscuits they gave out were tasty but would of been really nice to have a sandwhich. But that's air travel these days. There was a slight problem with the air craft before we took off. Air conditioning was off and the door were closed while we sat there for 15 mins. They kept us well informed though, not the end of the world."

Cons: "We were advised as we boarded that there would be no meal/snack service on the 3 hour flight. There was no time to purchase food at this time. It would have been good to have a big sign in the check in desk or a PA announcement so passengers could make alternate arrangements."

Pros: "The ride was comfortable, and the crew was attentive and pleasant. I loved the fact that i had a 10 hour layover, and I could go out into the city and do some sight seeing. This is not to the Airlines credit per say, but it was super easy. I enjoyed getting off on the tarmac just 200 feet from the building, was a nice sunny day."
Cons: "The seats did not have entertainment system that I wasn't going to watch anyways. The seats did not have charging ports either (for phone or laptop), which several airlines now a days are making standard."

Pros: "Free blanket, pillow, headphones, and wine! Flight was on time, no one weighed or measured carry on bags."
Cons: "Tight seats for an international flight!"

Pros: "Great service"

Cons: "The online check in open for a flight from the us to the europe must be open 24 before, indeed it has been opened only 16 hours before..."

Cons: "My special meal request was not provided despite having email confirmation before boarding the flight. Also, my luggage was lost at the transfer of my journey"

Pros: "Crew was welcoming and service was great!"

Cons: "this was a very last minute flight to return home. It was cancelled within hours. I am very disappointed."

Pros: "newer plane Very difficult to fly cheaper to GVA, not my first flight, not my last"
Cons: "nothing"

Pros: "The food was delicious"
Cons: "You can't watch a movie you want to. The channels are set, like tv, can't rewind or pause"

Pros: "Not much"
Cons: "Very unorganized"

Cons: "This airline consistently overbooks all of their flights. I bought my ticket 3 months prior and checked in 10 hours beforehand and was put on standby along with 5 others in the same situation. When we spoke to the TAP people at the gate they proceeded to tell us that they are used to this and it happens on every flight!!!!! I cannot believe that their is an airline that is so greedy that they purposely overbook their flights! It almost ruined our entire trip because we almost missed two connection flights and they did not care at all."

Cons: "Less meat in the food, please. I somehow missed the opportunity to request a vegetarian meal, but many other airlines offer at least one vegetarian entree option (e.g., pasta)."

Pros: "Only a ten minute delay but made up for it in the air and arrived on time."

Pros: "Short flight. Food was good. Not much else to say."
Cons: "No tv on flight"

Pros: "The plane was bright, well-lit and clean. The crew was responsive."
Cons: "Nothing really."

Pros: "They were hospitable, cordial and always with a smile. The fact they provided a full meal on board was surprising to me, after flying with several carriers I didn't expect it. Keep up the great work!"

Cons: "The movie projector did not work on a flight of 9 hours"

Pros: "Nice and easy quick flight."
Cons: "Boarding was a bit confusing."

Pros: "Price"
Cons: "Space between seats is too small. Very uncomfortable trip."

Pros: "Everyone was courteous & helpful. Customer service was exceptional. Excellent meal."

Pros: "Checking and boarding was easy and well organized . We have breakfast on the plane and the crew was very polite ."
Cons: "Nothing"

Pros: "Comfort, space, polite and pleasant crew."
Cons: "Nothing. Everything was great."

Pros: "I didn't like anything about Sata. The people treated me horrible in all the flights I took with them. From Boston to Lisbon and from Lisbon to Boston. I would never fligh with sata again and neither recommend my friends and family to fligh with sata."
Cons: "I didn't like anything about Sata. The people treated me horrible in all the flights I took with them. From Boston to Lisbon and from Lisbon to Boston. I would never fligh with sata again and neither recommend my friends and family to fligh with sata."

Pros: "My dad needed a wheelchair service. All the crew were polite and helpful, and everything was very well-coordinated"

Cons: "sitting in the middle seat unless you pay extra"

Cons: "We sat on the tarmac in Montreal for about an hour."

Cons: "Delays"

Pros: "Comfortable econom."
Cons: "Too many announcements"

Pros: "Had to rebook and was oven wrong information when I caked . Ended up paying for a new ticket"

Cons: "Delayed as always"

Pros: "Upgraded to first class"
Cons: "Plane was old"

Cons: "Why have automated checkin and then still have to wait in massively long line to drop off your luggage. Do it like Jet Blue or Virgin or any of the other airlines.......you show up, auto check in, bag tags, separate line for smart efficient people to drop off their bags and get on with it. Its just so inefficient and puts a complete damper on the trip......maybe curbside checkin also."

Cons: "Lack of refreshment choice."

Cons: "Never again"

Cons: "Declined !!!! So long"

Pros: "that we landed safe"
Cons: "that the plane was delayed snd we were keept in side like sardines"

Cons: "Everything Luggage no come on time This is the worst company"

Pros: "I've flown air Canada probably 6 times. I've been delays 3 times"
Cons: "Delays"

Pros: "Are you joking I waiting my plane since almost 4 hours"

Pros: "Hour and a half late. Uneventful other than that."

Pros: "Would have liked something other than pretzels."

Pros: "It was on time and very smouth"

Cons: "DELAYED!!!!!!!!!!!"

Cons: "CANCELED!!!!!!!!!!!!!!!"

Pros: "Fantastic service. I will use Air Canada again."
Cons: "The delay was unforeseen but acceptable."

Cons: "Delayed because of mechanical issue"

Cons: "I did not like aircanada changed my sit without asking me.I did not like delays."

Pros: "Nice interior. Free movies."
Cons: "Air Canada is always delayed."

Cons: "LGA is a terrible airport..rarely flyout of there thank god."

Pros: "Traveling back to the US have Global Emtey or Nexus Like the free movies watched half of movie on the way to acanandr and half on the way back. Thank you"
Cons: "Last time I traveled to Canada I probably used a passport. BUT I never knew that I needed it I thought u could travel with my drivers lisence. Remind travelers to take their passport"

Pros: "Everything else."
Cons: "See above."

Pros: "the mounties rock, seriously"

Pros: "On time and short! Everything was good"
Cons: "Great"

Cons: "That we were 50 mins late taking off and it wasn't weather related."

Cons: "extreme delays and not a lot of updates"

Pros: "No problem"
Cons: "No problem"

Pros: "We set on the runway for over 4 hours."

Cons: "The service"

Cons: "They could have rushed more to get us off the ground quicker."

Pros: "Nothing to expect more"
Cons: "The amount of snacks served should be increased"

Cons: "Having to pay for changing return date. You should have an open ticket option for extended stays"

Pros: "On time"

Pros: "Efficient. tv on back of screen didn't work"

Pros: "The 787 is avery comfortable airlplane."

Cons: "The announcement about turbulence were to much. Could have been way more subtle or shorter"

Pros: "ok"

Pros: "Would defently will choose AC again"

Pros: "Everything the Dteamliner experiance"

Pros: "Comfort, service, flexibility"

Pros: "Plane/equipment condition"
Cons: "The Aur Canada ticket counter and gate agents in Toronto are consistently the rudest employees in the travel industry"

Cons: "Excellent service on time and friendly workers"

Cons: "Unable to do advance seat selection unless you book directly with AC. Kayak needs correct this. AC doesn't recognize the Kayack file Numbers. Next time I'll book directly with AC"

Pros: "The plane, the service, the comfort, simply the best and on time"

Pros: "Everyone was very accomodating. Didn't feel like just another number and another passenger."