Once the boarding sign went on and all passengers gathered in line, we were left waiting standing up for almost an hour because there was a delay.
It would be nice to have vegan options for meals. The entertainment was not working on the the way to Austria. It was only available near the end of flight to Canada. The service was excellent.
Flight was meant to leave at 8:30pm but there was a 2 hour delay 😞
Pros: "I didn’t like anything"
Cons: "The female FA gave me an attitude when I asked about moving to a window seat"
Pros: "From checkin to luggage collection - the flight was easy and without hassle. We left slightly later than scheduled but arrived slightly earlier than scheduled. Staff from check in to those onboard we polite and professional. The aircraft was clean, bright and appeared in good order."
Cons: "Luggage collection took a little while longer than I would have expected - only a minor point, nothing to change airlines for."
Pros: "Prompt boarding"
Cons: "No complementary drink or snack"
Cons: "The flight itself was absolutely fine but we are very unhappy with the what lastminute.com did regarding our tickets. (As you will see when you look at the notes for our case). We shall be seeking legal assistance upon the return from our holiday & contacting you/lastminute.com for compensation."
Cons: "Check in was a mess. I paid for a seat but was given a seat at the back. Fortunately, I had the print out and insisted to Ck it."
Pros: "Pleasant crew. Clean plane."
Cons: "Leaving on time (we were an hour late because of a discrepancy between number of passengers checked and number on board.) Would be nice to have at least a complimentary bottle of water."
Pros: "Boarding process was smooth and the flight was on time."
Cons: "LONG lines to check bags at the Malta airport. Limited leg room on the plane. Checking bags is expensive."
Pros: "It was only an hour and a half from Rome"
Cons: "It wasn’t clear that my fare did not have free check in luggage. Check in luggage was very expensive! It’s going to cost me double what I paid my flight just to check in one piece of luggage in both directions."
Pros: "On time , comfortable seats , nice staff"
Cons: "Nothing"
Pros: "OK"
Cons: "Flight delayed by 45 mins"
Pros: "It was a cheap budget flight which gets you from A to B with no frills !"
Cons: "The check in was sooo long both at Southend & Catania very disorganised & no consistency I got charged twice for one large suit case with 5 people travelling in our party the person on the next check in desk didn't get charged at all !!!"
Pros: "Nothing"
Cons: "Everything"
Pros: "The smooth take off and landing. Excellent piloting"
Pros: "The lounge and the staff were wxcellent"
Cons: "Lack of information about reason for initial two-hour delay"
Pros: "Good service throughout"
Pros: "Flight attendants"
Cons: "Food was awful"
Pros: "Comfortable and competativly priced, snack and a water included, more if you want to pay, but not overly priced."
Pros: "Comfortable and competativly priced, snack and a water included, more if you want to pay, but not overly priced."
Cons: "Leg space was terrible. Just sitting my knees were touching the front seat, was unable to move."
Pros: "Professionalism"
Cons: "Food"
Pros: "Pleasant approach of staff"
Cons: "Planes are rather small"
Pros: "nothing"
Cons: "no legroom, no business class (while i payed for it), awful food, no business class lane, no space for luggage"
Pros: "They are generous, they have quality seats and they are nice people"
Cons: "Can't check in online from TLV"
Pros: "I got to where I needed to go."
Cons: "Herded on to overcrowded buses to and from tarmac. Seats horrible. No worth the trip to Malta. Go somewhere else"
Pros: "The security process at the airport was the best and fastest I have had. Flight was however delayed. But flight was short and enjoyable."
Cons: "The delay of the flight could have been handled better. We were not advised why it was late or anything. But overall experience was good. Thanks"
Pros: "The flight itself was fine. We have taken this flight several times and have never had any major issues. Seattle has improved its arrivals hall, so clearing immigration and customs is much quicker than it used to be."
Cons: "Navigating Heathrow when changing terminals is horrid. I have no idea why they make you go through security again when you never leave a secure area. Always allow at least 2+ hours for a transfer. When boarding this flight usually does not have a gate. It is necessary to take a. Is to the plane and walk up the stairs, which seems like unnecessary delays."
Pros: "The short flight."
Cons: "I guess they are having problems getting flights out on schedule I had a long wait coming from the US and they added another 2 plus hours of wait at Heathrow....."
Pros: "Friendly attendants on roomy older plane."
Cons: "The "snack" was a very unappealing tuna sandwich which was basically an empty bun, but no one is on that flight for the food anyway. The entertainment monitor was broken, but again, it just didn't matter."
Pros: "Tea and coffee should be included not you have to buy it!"
Pros: "Excellent service and a delightful crew."
Pros: "We thank Airmalta's Mr. Godwin Grech for his great hospitality and courtesy during the flight."
Cons: "Worst leg room ever. I am 6'2" and had to sit sideways due to my knees jammed into the seat infront of me"
Cons: "Make sure to get to the airport early if leaving from Prague. Everything is disorganized and lines are very long"
Pros: "The staff were friendly and helpful. I wwas provided with a snack and a drink which was nice too."
Cons: "There is little that I can think of which I disliked about this flight to London, I would use Air Malta again"
Pros: "Fast, efficient, easy"
Cons: "Nothing"
Cons: "Most limited legroom ever."
Pros: "Relatively on time. Friendly crew."
Cons: "Only had a bar of soap for the bathroom for everyone to use. Didn't seem very hygienic."
Pros: "It was a short flight, so we didn't have a meal or anything like that. But all in all the service was fine."
Cons: "Flight was very delayed"
Pros: "I had a row to myself and it was a pleasant and uneventful flight."
Cons: "The sandwiches looked cold and tasteless."
Pros: "The crew were uplifting and ready to serve. Genuine smiles and greetings. Take off & landing were very smooth. The aircraft I was in did the job well."
Cons: "The seats are crammed with each other. I feel sorry for the big guy next me. He couldn't even move. The check in was not smooth and we have to wait a couple of times. No greetings,no smiles. Overall experience is just ok."
Pros: "Flight was on time, Staff was courteous"
Pros: "On time. Crew is very friendly. Smooth."
Cons: "At the time of boarding, the plane was delayed for one hour and a half. Then when we were ready to board again, another delay of 20mim, then 25 min more. We ended up being 2h50 min late. At the end, the crow didn't even call us to inform we were boarding, we had to come at the gate regularly to see the changes."
Pros: "All was just great and on time"
It was not communicated in advance by the airline, but we needed a PCR test before boarding.
Cons: "Seats are old and worn. Pitch is Ok. BEG is bad, at least if you connect there to the JFK flight. You have to go to different desks to verify passport (!) and pass additional security control where they don't let you carry in any tax free purchases you make at your originating airport although you never leave the transit area. Boarding is chaotic with no staging."
Pros: "The flight experience was smooth!"
Cons: "A little snafu at the gate with everyone's carry on luggage could have been avoided with better communication."
Pros: "Crew was amaizing, yes, pilot was excelent, smooth landing and taking off. Great gift for kids to play onboard."
Cons: "Online adding kids meal, no meal appropriate for kids . No usb charging for phones and tablets, only US charger. More movies and games for kids and adults. It is very little."
Pros: "Comfortable, on time, smooth boarding"
Pros: "Super comfortable the seats and staff"
Cons: "Nothing it was great."
Pros: "WeII, I didn't die."
Cons: "Everything. They gave us a 10mx10m prison ceII with no windows and no AC to wait in. EVERYONE had to smushed into this room, as each gate area has its own security. Boarding the pIane was pathetic, with us standing in a bus for 20 mins and no expIanation. The back of the seats were faIIing apart."
Cons: "This flight is apparently consistently late"
Cons: "My booking reference code was delivered too late so I missed the check-in time and therefore missed the flight"
Cons: "The worst airline ever. CUSTOEMR SERVICE IS AN UNKNOWN WORD TO THEM. I WILL NEVER FLY WITH THIS AIRLINE AGAIN AND YOU SHOULD REMOVE THEM FROM YORU PROPOSALS."
Pros: "Crew is fantastik,Dana is the best"
Cons: "Food"
Cons: "Not enough time between the connecting flights. The terminals were too far apart, and the local airport transportation took too long to get me to a connection flight terminal."
Pros: "I was amazed with leg room for all regular economy seats, I'm tall guy and constantly have problem with leg room but here I was pretty suprised."
Cons: "Free you get small bag of pretzels and glass of water.. Everything else you have to pay. Same as in low cost companies but with ticket price of regular one."
Cons: "No entertainment equipment, video or audio."
Pros: "On time flights both directions"
Cons: "Excessive baggage charges (40-60 euro each way per bag), so buy the ticket that includes the baggage"
Cons: "Old outdated planes. Very little in flight entertainment- tiny selection of movies and tv shows. No ability to charge mobile devices."
Pros: "Nothing"
Cons: "5 hours delay"
Pros: "Nothing"
Cons: "Unable to check in online. Didn't accept credit cards forced to wait in serval lines to pay for luggage. Long waiting lines. Don't offer water on plane. No information given about luggage and being forced to pay for a seat fee. No information on connecting flights. Most uncomfortable plane and horrible experience."
Cons: "Flight was late and caused loss of connection flight to Amsterdam"
Cons: "I almost died without watter due"
Pros: "Half way through the journey they wanted to charge me 40 Euros to check in my carry on because it was too big. They said they shouldn't have allowed it on the first flight."
Cons: "Half way through the journey they wanted to charge me 40 Euros to check in my carry on because it was too big. They said they shouldn't have allowed it on the first flight. Also security check was at the gate so no water was allowed or available to buy after it, so you were forced to buy on the plane if you wanted water"
Pros: "Quick and no fuss"
Cons: "No food and entertainment didn't work"
Pros: "Timeliness, cleanliness and comfort."
Cons: "Inflight duty free closed too early."
Cons: "My suitcase dodnt arrive because they decide to leave it in skopje till the next day . I did not have any of my personal things woth me ."
Pros: "Departed and arrived on time despite boarding chaos."
Cons: "What was that stuff they served us to eat?"
Pros: "Crew was extremely nice and helpful."
Cons: "the Air Serbia magazine was the only entertainment available."
Pros: "New plains, great crew, on time. Quick check in, great price."
Cons: "Sandwich was small but in Swiss I got only an ice cream on the short flight like this, so that seems to be OK."
Cons: "The fact that, although the card said it was the same company for both flights (two-legged), I could not get a boarding pass at check/in for both flights, for both the outbound and return journey, and had to go through customs and border control twice just to get a new boarding pass each time. Leg room can be better, even with the extended legroom space."
Pros: "Nothing. Rude staff. Horrible food and service."
Cons: "Everything"
Pros: "I requested a special meal. It wasn't delivered. I had called Air Serbia days before my travel to confirm that, and the lady said it was. Unfortunatley, there is no way for me to lookbthat information online. Even the gate agent wasn't able to look that informationmout, and told me it will be there. I simply had to go with 'belief' that my special meal would be there. They did not have any other options . The food they served was so unpalatable that I threw up. I threw up in a plastic bag, as opposed to a barf bag. I didnt have time to get it out from the seat pocket. When I called the flight attendant for assistsnce, she was so rude in pointing that I should have used the barf bag and not a plastic bag. Very unempathetic. They did not check on me after that. The flight was so hot, and too crammed. Old plane. The entertainment was unentertaining. I would never fly this airline again."
Cons: "Everything"
Pros: "Food is okay, entertainment is finally available (at least for mobile phones and tablets), crew is good"
Cons: "New sits are just uncomfortable, especially in the middle."
Cons: "Not possible for online check-in"
Pros: "Service was friendly and we were served drinks and a sandwich. The view from the window was good. Arrival a bit before scheduled time."
Cons: "It's a bus transfer to and from the terminal and the boarding bus transfer takes too long to load. I don't like the passport checks at the boarding gate - inefficient and inconsiderate."
Pros: "You guys cancelled my trip 2 hrs before take off. I received an email at 12:20 saying that my card didn't go through after telling me earlier it was paid for very disappointed . I had to rush to the airport couldn't by my ticket because they don't sell at counter and then was on phone with air Serbia for 45 mins before I could buy my flight on a long distance call which will probably cost me $50."
Cons: "They saying it's internet connection during the flight,when you pay for the internet the only option what you can choose is to watch how's your MB goes away and you are not able to open anything.Very good job Air Serbia,never again with you!!!"
Pros: "Easy check in, flight was on time, crew were nice and free meal and drink."
Cons: "Check in was much slower that all other check in desks and was only 2 girls then 3 girls on check in."
Pros: "Free food + drink, smart uniforms, on-time departure and seat headrests with winglets to support your neck."
Cons: "Nothing."
Pros: "Air Serbia is way better than old JAT Airways (or at least better than JAT Airways after 1992). They are improving and it seems that they will be a solid regional company, as well as a good Etihad partner."
Cons: "I don`t know why they still didn`t decomission old ATR-72 turboprops. They might use them on some flights, but I believe that they should buy or lease some mid-range jets even for short-haul flights. Austrian Airways uses jets for BEG-VIE service."
Pros: "On time."
Cons: "Small and uncomfortable prop plane. Boarded from rear only."
Pros: "I liked the price I paid for the flight and the legroom between the seats - as I'm fairly tall - 6'3"/over 190sm, that was a big concern for me and that's why I didn't go with other carriers. I ended up having an entire row of 4 seats to myself, so I was able to stretch out and get some sleep. Flight attendants were coming around very often with drinks."
Cons: "I expected to get an e-mail with an offer to upgrade to Business Class as I was flying a day before my birthday, so I was in a mood to treat myself - but unfortunately, that never came. Once on board, when the meal was served, the breakfast meal had the scrambled eggs soaked with water, so didn't get the amazing food that others have talked about., Before landing, we were served a long sandwich that was very amateurish. Boarding was chaotic - as typical in many places in Europe, there is no boarding order - just people forming a line and getting on the plane."
Pros: "The flight attendants were courteous and advised passengers they can move around once boarding completed."
Cons: "The flight was operated by a avery small plane, so we were advised to leave the carryons outside to be put in the hold. Once on the plane, I thought my bag would fit in the overhead bin. Also, was annoyed that flight attendants would approach you speaking Serbian, which I don't."
Pros: "The food was good as always, the crew is nice."
Cons: "It's not really comfortable, but I guess that's because of the plane model and the economy class, so not much to do there. Boarding was delayed, and they put too many people on the bus taking you from the gate to the plane. The entertainment system should have more content."
Pros: "Very friendly staff"
Pros: "Food was very tasty. Staff was responsive and helpful."
Cons: "Chairs have very little recline and the entertainment system comes in the form of an iPad you have to request."
Pros: "Flight crew are nice, reasonable service during flight"
Cons: "The flight was delayed at Rome, so the stop at Belgrade was short. Luggage did not arrive with the flight, only after two days they arrived to the destination. After two days the luggage arrived dirty and a bag of "Sephora" cosmetic company missing from one of the suitcase."
Pros: "Service"
Cons: "Layovers"
Pros: "Huge legs space for economy class, great service!!!"
Pros: "Huge legs space for economy class, great service!!!"
Cons: "Bad service, no drinks offered, hardly any food offered, many kids running in the hallways"
Pros: "Crew was great, food was fine, seat was comfortable."
Cons: "Check-in personnel seemed a little confused."
Pros: "The crew was courteous and pleasant. Boarding was quick. Airplane was clean. Blankets were warm. Food was good."
Cons: "Aircraft old so entertainment was not on the individual seat. Seats were hard and didn’t recline too much. Leg room was decent. Check in was horrible. 45 minute line."
Cons: "Food, WiFi on airplane."
Pros: "Good service"
Cons: "No individual entertainment unless youve already downloaded the program to your computer. Non-supportive headrest made it hard to sleep"
Pros: "Nice crew, good food."
Cons: "Average entertainment."
Pros: "Респект израильским пилотам!!"
Cons: "The online check in wasn't available due to some problem on the website, and they separate my husband and me so we didn't sit together. That is very inconvenient."
Pros: "Not to much this time.fo"
Cons: "Did not liked the food.and the selection of the movies."
Pros: "Staff was great!"
Cons: "The seats were so tight I felt claustrophobic and I'm only 5'4". The food was not very appetizing."
Pros: "The staff.. The timing"
Cons: "Had a non-reclining exit seat which was practically the same cost as a reclining non-exit seat. There were plenty of declining seats available....since I did not purchase them I was not allowed to move....they rather break my back ... So that is the last time am flying EL AL."
Pros: "the staff is nice and helpful, food was fine, boarding and fligh on time"
Pros: "Crew"
Cons: "To small plan"
Pros: "The boarding was the only redeemable of the trip, correct and efficient"
Cons: "The plane was not in good condition, broken seats, screens and individual lights that did not work, heavy attention of the personnel of board, the food of low quality and without provision of water during the flight"
Pros: "Boarded quick"
Cons: "Waited one hour in line to check my Bag. Sat in the back of the plane smelled like the bathroom. The tv wasn't working and I asked five people to fix it after asking so many people and there could fix it they eventually gave me an Ipad which was halfway through the flight. I tried to watch a movie but couldn't finish because they took it away so quickly. I was in such a rush to get out of the plane I forgot a bottle of vadka I had bought in duty free."
Cons: "very little legroom to start and then the entertainment system is under the seat in front of you so can't stretch one foot at all."
Pros: "We could. Not make a notmal check in. By the time we could 24 hrs before all the seat s were engaged."
Cons: "8 hour delay. No information. Crew turned off the screens and refused to give people information. Hungry screaming children. No compensation. Couldn't even get water on the flight more than one time. Television was a small screen. Volume didn't work. Only four channels and one was the map. Spend your money elsewhere. El Al has a lot of growing up to do. I've flown all over the world with multiple carriers. This was by far the worst. They're profoundly more expensive than other carriers to Tel Aviv. They could do a lot better than this!"
Pros: "Israeli jewish airline"
Cons: "Safety movie didn/t work properly and we taxi back to the gate."
Pros: "Service."
Cons: "Seats are uncomfortable and inappropriate entertainment."
Pros: "Crew space overhead"
Cons: "1 1/2 hour delay on board before departure: bathroom not clean"
Pros: "The crew is nice."
Cons: "Yet again the plane was old and uncomfortable. I am fed up with paying full price and getting a plane that has an entertainment system that is falling apart and seats where you feel like you are sitting on top of the other passengers."
Pros: "crew crewis nice and helpful"
Cons: "food is not tasty,personal screen resolution not good and ear phone jack not working properly."
Pros: "Nothing"
Cons: "Security - we were profiled and took 1.5 hours for them to search all our belongings. Tiny seats, no space, old plane, rude staff, terrible food."
Pros: "Polite crew"
Cons: "Plane was pretty old and the seas didn't go back too much"
Cons: "No tv for every seat"
Pros: "It was FREEZING. I have never experienced. The like on any airline. It was like sitting in a refrigerator for five hours- made it a very uncomfortable flight."
Pros: "pleasant crew very safe made everyone feel safe with excellent security throughout"
Pros: "Got there on time"
Cons: "Crowded. Old planes."
Pros: "צוות הדיילים היה נהדר, סבלני, חייכן ומסייע"
Cons: "מערכת ההקרנה היתה מקולקלת. הסאוונדנלא מסונכרן עם הוידאו. לכן אי אפשר היה לצפות בסרט"
Pros: "All but the old jet. Very professional crew."
Cons: "Old Jet entertainment system"
Cons: "The check-in line and counters were not divided by flights, it was chaotic, and I almost missed my flight. The crowd was disrespectful and the staff not helpful. Only when it was clear that people would miss their flights, did a staff member help them to get through. I almost missed my flight, and had an unpleasant experience. I will make every effort to avoid flying with El Al"
Cons: "They would not rebook us on another airline. Only on El Al. They would not let us call and notify our family about the cancelation or give us a credit for phone calls. I would never fly this airline again. They do not care about there passengers."
Pros: "Direct flight from tel aviv to new york, great security, handicapped check in"
Cons: "No USB port at seat, limited entertainment, unresponsive crew-requested more tea and never received it. Tight seating, didn't leave on time"
Cons: "Never on time Always have problems that keeping them from departing on time"
Pros: "Air hostesses very hospitable. Good movies, internet etc."
Cons: "No complaints."
Pros: "The pilots were Israeli. The flight attendants were polite."
Cons: "Bathroom stank. Small airplane."
Cons: "Poor entertainment (small selection, low quality of selection) Cabin was extremely dry; I fly very often (minimum of four flights a year) but I never recall being so thirsty so often as my two flights with El Al this year."
Cons: "the flight late 6 hours without telling why, i missed my connection flight also."
Pros: "One of the movies was Captain America: Civil War. The food wasn't bad either, and the flight attendant gave me apple juice when I went to ask for it mid-flight."
Cons: "No choice of movies, i.e. no proper entertainment system. The movies/shows El Al chose for the different channels weren't horrible, but nothing compared to the choices most airlines give nowadays, and more importantly, with El Al it's not possible to control the timing of the movies, nor choose from a library, and that's much, much worse."
Pros: "Nothing"
Cons: "I still haven't received any communication from swissair"
Pros: "No delays"
Cons: "The flight was served by low cost partner sand or and not by elal as advertised. Checkin on remote terminal took 1hour longer. Food was not served."
Cons: "We had a late flight due to late arrival of the acft. Although it seems that the crew knew about the delay early, they still start boarding on time, therefore we waited for about an hour. Entertainment - there are no personal screens. The acft has a wifi based entertainment systems that requires having an App which we were not notified about on the ground so I couldn't use it for the flight. They are usually better ):"
Cons: "Recent Places_near toilet"
Pros: "Flight was good, El Al at the check in should see when you guys book two ticket under my name.. How come?? Same name, same flight, same date, same credit crad, same date of birth...?? In professional"
Cons: "You book me twice and you charge me twice because arro...how could you book me twice for the same flight...and you charged me twice!!! You are a scam and I will not use your service!!!"
Pros: "Efficient. On time."
Cons: "Water, courtesy of the airline. More space, of course."
Pros: "New Boeing 787. Nice aircraft"
Cons: "This is the only international flight I have ever taken that did not serve food or drinks. We asked for water 4 times and was brought a small glass half full only once. We had to purchase food and drink separately. I can't even believe juice or soda was not included! It is dangerous to not offer at least water for that long of a flight. Would never fly or recommend Norwegian Air ever again."
Pros: "The price was cheap"
Cons: "Barcelona airport was a mess. They lost my bag with half of the plane bags and they didn’t even update the bag status online or call me when it arrived"
Pros: "Nothing on the ground. Prior to boarding there was chaos among the crew members and the public. The flight was as usual with Vueling delayed; for technical reasons. However no one knew what was happening. No crew member gave a simple explanation of what was happening. Order was not maintsined"
Cons: "Everything, like simply explaining to the long waiting passengers what was going on. But Vueling is 90 pc late. They treat passengers as if they could not care less because they are working unhappily We can simply compare with other airlines. Vueling gets first price as worse airline I know."
Pros: "Vueling is a high quality airline. Much better than Ryanair"
Cons: "The club sandwich was rather disgusting"
Cons: "We have a 5 hours delay inside the plane. The crew has to been change and the second crew is the worst crew in all my flights The captain also was change after 4 hours of delay, and is the worst captain, nothing polite"
Cons: "There was a long delay, longer than the flight itself. In a rush to catch up (or go home) they did not clean the plane before boarding, not even superficially."
Pros: "Nothing"
Cons: "We had a 3 hour delay! I must be compensated"
Pros: "Nothkng"
Cons: "Everythkng"
Cons: "Ticketing should have been better. They didn't have my name and couldn't print my boarding pass. I almost missed my flight, eventhough I was 2 hours early at the airport."
Cons: "The booking did not include my luggage despite buying the most expensive version of the fare. When I spoke to customer service, the could do nothing. I filed a complaint and will seek recompense further up."
Pros: "Amazing check in man and baggage check in woman. Great Customer Service."
Cons: "Airplane crew dry, dull and aloof."
Pros: "No comment"
Cons: "No coment"
Cons: "Did not get to this flight due to cancellation from the initial flight"
Pros: "Seat comfortable, crew do their best"
Cons: "be on time!!"
Cons: "Somehow my bag didn’t make the allowance, and I had to pay $40, everyone else had equal baggage and were allowed to use them as carry on except me! NEVER FLYING WITH VUELING AGAIN!!!!!!"
Pros: "Everything is good"
Pros: "New plane"
Cons: "Could not check luggage online so had to pay exhorbitant fee at airport. Boarding at gate was totally disorganized and the attendents didn’t seem to care"
Pros: "It was easy. Very cheap. On time."
Cons: "Seats are not great. But you get what you pay for."
Cons: "Vueling agents gave 6 different conflicting times for the delay"
Pros: "Nothing.... Very poor. Generally Vueling has a poor image but I took a chance nothing has changed"
Cons: "On board the plane I was told you have to pay for all the food drinks quite abruptly maybe because I had shorts on and a tee shirt the lady in question thought I did not have much money.....Never go by how somebody is dressed that's my advice to your airline staff...."
Pros: "Safe flight, good leg room"
Cons: "Delayed departure, delayed boarding"
Pros: "Flight attendants were very helpful, especially because we were traveling with a sick child. They let us disembark first when we landed in London to seek medical attention."
Cons: "We only flew with this carrier because British Airways partners with them. Wouldn't have flown them otherwise."
Pros: "Nothing"
Cons: "No food, no entertainment,no place for legs,late boarding"
Pros: "Price!!"
Cons: "Late a full hour leaving Florence, so late into London."
Cons: "Your staff was so unfriendly and treated us like some cattle. I have missed my connecting flight."
Pros: "The low price and civilised flight times. Had no hold baggage."
Cons: "Attempts to get extra money by not allowing check in before 7 days without paying extra for choosing seats."
Pros: "The music in the background was a nice touch to the flight."
Cons: "Insufficient leg room my knees touched the person infronts chair and when they reclined my knees were under pressure from the recline. It wasn’t very pleasant."
Pros: "I got to my destination"
Cons: "Kiwi overcharged me for my luggage inappropriately"
Pros: "Nothing !!"
Cons: "No snaks, no food, no water and no reclining seats. Vueling wants to sell you everything. Is like going to the mall. My family give you F"
Pros: "Seat ok"
Cons: "1hr late with zero explanations or apologies. Like nothing happened. Slow boarding process as well. Never again vueling"
Cons: "No leg room. I am not a big guy,but my knees were pinned against the seat in front of me."
Cons: "Sits are not comfortable"
Pros: "Not much"
Cons: "Less than 20cm from edge of seat and back of seat in front. Late."
Cons: "Delayed 2.5 hours"
Cons: "I was forced to check in my carryon bag because it was over 3 kg. So I checked in my baggage two full hours before departure and the layover was three and half hours. There should be no reason why my bag didn't make it on the plane and yet it did not make it on."
Pros: "Did not communications belligerent passenger"
Cons: "Small sears cattle car"
Pros: "Don't know I slept."
Cons: "They were get 6th disorganized at check in and boarding."
Pros: "Crew and personnel were very friendly. On time and bags arrived as promised."
Cons: "Nothing is on the house - even coffee on the flight is 3 euros. Seats are very very close together - virtually no leg room"
Cons: "Annoying woman who talked loudly for three hours :)"
Pros: "Everything"
Cons: "The delay"
Cons: "The flight was overbooked, and the alternative was to fly to barcelina and transit flight to rome. At the end i reached rome 13 hours after the original time table. Vouling service in tel aviv and barcelina was not empathic at all."
Pros: "Bag drop was fast, professional. Plane was comfortable, on time."
Cons: "Passengers are the key to make everything bad, they can't queue or simply don't know what is a queue for. Some wear a suit and think that they can just cut the queue to the front, and all the staff just allow that happen. They did not have priority boarding."
Pros: "Budget flight, cheap ticket so not much to expect. No entertainment nor free snacks. But the overall experience was good for its price."
Cons: "Baggage claim takes a long time."
Cons: "Money, chargers, and adapters were stolen from my bag. I will never fly vueling again. The worst airline ever."
Pros: "With 1.88m I do not consider myself as very tall. But it was almost impossible to fit into those tiny seats. I therefore wanted to book for my flight back a seat in the emergency exit row for an additional > 15 Euro. But after my the Vueling Android app crashed twice while trying to do so, I gave up."
Cons: "Clean new airplane, flights on time"
Cons: "I didn't like anything about the song"
Cons: "Seems to be a little bit less room between chairs than in the other airlines?!"
Cons: "Not charging for a small bottle of water would be nice."
Cons: "4 hours late - no communication Rude flight attendants"
Pros: "The crew in the aircraft were good but the ground services were poor"
Cons: "The ground staff should respect travelers. And they should look to customers satisfaction more"
Pros: "The crew is good But the seats not comfortable .. it's like minibus .. no range of movement .."
Cons: "Toilet .. seats .. windows.. air conditioning must be stronger .."
Cons: "Pegusus auto kiosk checkin got errors so I had to wait in counter line. Fix this! Tea costs money. But cheap travel is awesome!!!"
Pros: "Cheap price with basic seats but all in good order and plenty of leg room"
Cons: "The check in processes was very very slow"
Pros: "Nothing."
Cons: "Uncomfortable seats. No free WATER! Weight limit is ridiculous for a international flight. I will never travel with Pegasus again! I will try my best to spread the word on this airline."
Pros: "The flight was ok"
Cons: "My husband and son both ordered a wheel chair because I have rheumatoid arthritis and fibromyalgia and when I arrived in turkey they said there was no order for one. I walked through the airport at a snails PA e and since I arrived I have been very sick."
Pros: "The first leg of my trip was good."
Cons: "Pegasus first changed my 2hr layover to 24hrs then cancelled my second flight entirely without informing me. I was unable to rebook an alternative flight as they require the vendor, pricline to sort it out and priceline can only communication is email. So maybe in a week they'll sort it out. It is a totally ridiculous and irresponsible situation for these businesses to create. I had to buy a whole new ticket to reach my destination. People at the Pegasus desk at the airport were beyond unhelpful and I've spent hours on the phone while on vacation trying to sort it out."
Cons: "Landing was very rocky"
Pros: "The price"
Cons: "The mass"
Pros: "Easy flight and friendly staff."
Pros: "The price"
Cons: "The seats"
Pros: "The staff was friendly, efficient and professional. The plane was clean, and the flight on time. Was my first time to fly Pegasus, but will definitely do so again."
Cons: "The boarding process was unorganized and a bit frustrating."
Cons: "Late Irritably staff No food"
Cons: "Old plane, really crowded seats, the air crew doesn’t bother to clean the lavatories. Those who are working that is as the toilets up front were out of order..."
Cons: "My bag did not arrive"
Pros: "price good -- and it worth try again -- get more from this price"
Cons: "No entertainment at all + My ticket was with the food meal and it was surprising that the meal was only sandwich without any drink or at least water ..."
Pros: "As noted above"
Cons: "Nothing really"
Pros: "Nothing"
Cons: "Flight got delayed Grumpy crow Seats not comfortable"
Pros: "Everything was on time, crew was nice, a lot of empty seats"
Cons: "Noisy children..."
Pros: "nothing."
Cons: "everything"
Cons: "The none sense of explaining why I cant go on the plane ... according to there website I should have 2 stamps from the lebaniese authority on my passport one for going in and one for going out which I gladly provide them with... the responsoable for the check in at Frankfurt Airport and according to him was communicating with "pegasus Airline" in Istanbul by WhatsApp and just kept saying "those can't fly today" the funny thing he was writing in german and refuse to give me there number so I can explain the situation now the main reason why i couldn't go on the plane because I wasn't once in my life in Turkei which makes none sense according to there website I contacted them with Emails and they answered me that I should have the 2 stamps if i want to fly from Instanboul to Beirut which I already have but the haven't notice that i didnt even got ob the plane at the 1st place .... the huge amount of nobe sense, stupidity, the lying that there is no Pegasus airline office ath the airport and the 0 responsibility for there actions can provide you guys with a picture of how they behave with the customers"
Pros: "Fast boarding on time departure nice crew"
Cons: "really narrow seats no options to lower the back of the seat Water cost money no TV"
Pros: "The flight itself went smoothly"
Cons: "I expected to atleast get a glass of water"
Pros: "Absolutely nothing"
Cons: "Bad customer support, unwillingness to correct an error in the first name appearing on one of the tickets. This forced us to cancel all 5 tickets and purchase tickets for a different airline at 4 times the cost."
Pros: "Connecting flight to Stockholm was cancelled. Had to fly to Copenhagen and perchuse another flight with SAS When complaining to their staff the answer I received was that no other airline would even give me an option to fly to Copenhagen (where I was not headed by the way) in short - paid another 300$, got to Stockholm 3 hours late and will never fly them againb"
Pros: "All was good but I thing thy need to give food with no pay 3.30 h fly thy need something free"
Pros: "Nothing"
Cons: "Poor everything is poor, they are very bad specially the crew when u check in they will let u pay even for the hand baggage extras kg even if u did shopping from the duty free they will let you pay for the weight. The worst crew ever."
Cons: "My tent poles, which were attached to my bag were lost. I am hiking in Switzerland and have no tent now!!!"
Pros: "it's fine. It gets you from point A to point B."
Cons: "It's almost outrageous that they don't give water."
Pros: "Great team and great pilot everybody to the baggage people were excellent!"
Cons: "All they wanted was money. It was a scam. What is 8kg for a canyon? They would have charged me $75 for 5 kg! The only reason they didn't is because their system was down. They tried my credit cards and when that didn't work, they asked for cash. I never carry more than $5. There was no order in the airport and it was absolute mayhem. I went from line to line. I will never use this airline aha in! TWO hours to get my boarding pass? Anthony Gallo"
Pros: "Price"
Cons: "Everything other than the price. Old plane, supremely uncomfortable. Delayed for an hour."
Cons: "Crew lacks professionalism and courtesy. Distance, between rows, is small, a few cms (5-7) more, will bring great benefit. The transfer, at Instanbul, was crowded, inefficient and noisy; it took too long. The bathrooms were filthy and stinky."
Cons: "It took me two hours in line just to print my boarding pass even though I checked in online. Many of us thought we would miss the flight. Terrible customer service. I'm never flying with them again"
Cons: "Check in took 1.5h, that is why me and my wife werent seating next to each other, and also we almost missed our flight."
Cons: "Not even refreshments or a glass of water, almost all flights were delayed, no entertainment, lousy experience..."
Cons: "We wait 1.5 hour....no good air conditional....no water and no juice"
Pros: "As long as I arrive safely, price is the most important thing about a flight..."
Pros: "The actual flight to Turkey was ok. nothing horrible happened."
Cons: "I came four hours before my flight, about 4 a.m.. two and a half was spent sending me back and forth because they couldn't agree on what was an appropriate price to charge me for extra baggage. The girl at the baggage counter called Pegasus and they told her the amount. When I got back to the baggage counter, the man there started checking my bags then the supervisor started yelling at me and him, because of a "miscommunication" between the other girl and Pegasus. I heard the other girl explain, and it was no communication. The supervisor as she called herself was extremely rude and short tempered with EVERYONE. Plus, they wanted to charge me 215 dollars for one extra bag. Really? I finally took a few things out and got away with under 90 dollars from the 20 dollars they were going to charge me before. I would have been happy to book with another airline that would have easily come under that price, and I barely got to my gate on time. I booked with Turkish air prior and it was 200 dollars round trip and I was very happy. My bags and food were free. When I got to Turkey to change flights, we had to get off the plane we were on and get on another, and my flight was over two hours delayed. We had to stay at the gate, and so I couldn't buy food at the airport. I would have gotten to Frankfurt at two so the small breakfast I had would have been ok, and now I had to buy food on the plane because I had planned also to meet a friend for dinner outside of Frankfurt before another flight (actually the entire reason I was flying with Pegasus in the first place) and now I wouldn't make it. Can you imagine spending all that money plus a hotel and the entire reason you went is just gone and you have to deal with all of this? So I go to buy food on the plane and I'm told my credit card doesn't work. The funny thing is, previously I checked my bags with the same credit card, and afterwards I rented a car and hotel with the same card. I knew my credit card worked. I made her try it again and nothing. So I just had to live on the small amount of yogurt I had had that morning. There was no apologies or anything for everything we went through except when my credit card wouldn't work the flight attendant gave me some coffee for free. I'm not a complainer and actually travel quite a bit (I've been traveling for 3.5 months straight all over europe and the middle east). This has been the only negative experience I've had. I truly believe that Pegasus does not care about keeping customers. I really feel like I've been treated like dirt, and that I was tricked into booking with them. I've always booked with Kayak and will continue to, but I would reconsider working with Pegasus if I were you. The other discounters like Ryanair are just fine. But this experience made me extremely angry and I will never book with Pegasus again."
Pros: "Everage"
Cons: "Service"
Cons: "Flying from Zurich to Israel was able to board the plane with a carry on and a laptop back pack. On the flight from Israel to Zurich i was charged 130$ for extra weight having exactly the same things."
Pros: "flight happened"
Cons: "quality didnt seem high flight was a little late"
Pros: "The service of the team The guy ho check in ,i ask him for place infront of the plane and tell him that send e mail befor He give me first place for my parents becase its first time they fly"
Pros: "Cancelled my out bound flight from tel aviv with I notice. Can't contact them etc. horrible situation"
Cons: "Everything"
Pros: "I made it where I was going. Seats were no more uncomfortable than any other 737."
Cons: "The boarding process is horrendously slow. It took about 1 hour to board."