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Cons: "Boarding started on time yet we took off an hour late"

Cons: "Still waiting for our luggage two hours after deplaning. The luggage has not been unloaded from the plane. Hundreds of people still waiting This is unacceptable"

Pros: "The boarding process was efficient and the flight crew was very courteous."
Cons: "Not much room in Business Class."

Pros: "Good price."

Pros: "Service and overall experience"
Cons: "Media system was not working correctly"

Pros: "Arrived to Toronto on time. Flight attendants provided excellent customer service."
Cons: "Nothing to mention."

Pros: "טיסה מהירה"
Cons: "יצא באיחור של 50 דקות"

Cons: "2 hours late !!!"

Pros: "Your crew manager was being very arrogant.. No tolerance at all"

Pros: "The crew was hospitable and warm. All the in-flight service was attentive and high-quality. We had a wonderful experience with LOT and would reccent them."
Cons: "The only potential difficulty was the short layovers. We made our connection boarding with only 20 minutes to spare."

Pros: "Crew was friendly."
Cons: "Calling the trip 'business class' is simply a bad lie. While it is common in Europe to give this dirty nasty lie do not mistake this flight to a 'business class'. It is simply that you get same seats and spacing as in the other torture chamber known as "economy" which I call cattle class (I suspect they would not let them fly cattle in those conditions). This lie is based on leaving the middle seat empty. Otherwise teh torture is the same. In short I hope someone will sue the SOB that invented this concept and that was allowed to call this 'business class'. It is nothing short of a fraud."

Pros: "Very roomy well designed plane. Good communication from pilot and staff."
Cons: "I lost my iPad during this flight. Luckily it was found in the Warsaw airport but the airline did not do anything to help me besides giving me some phone numbers and email addresses. It would cost more to ship it back to the US then the iPad is worth. It would be nice if lot would provide help to get it to me."

Pros: "crew was very good and friendly"
Cons: "vegetarian meal contained no protein"

Cons: "The flight was cancelled"

Pros: "This time I found an ail place"

Pros: "Very good pilots, good flight without any noise or air pockets."
Cons: "The flight back departed in a delay of 40 minutes, we lended very late."

Pros: "Check-in smooth. Flight attendants pleasant, professional and service-oriented."
Cons: "In-flight entertainment offered a very conventional set of movies from which to select."

Pros: "It was on time"
Cons: "We were forced to pay for our checked bag and it felt like a scam. We even showed the staff the website where it said free 1st checked bag and they said we don't work for LOT we work for airport. Very scammy to me. Felt very unfair."

Cons: "We were charged extra 50$ for our bags despite of Terms said that one bag up to 23kg is free"

Cons: "The airline left bagages of 30 passengers at Origen since AC was too small. Two hours at the airport to file report, have to wait for next flight Never again LOT"

Cons: "No space"

Pros: "The service, 2 exits from the plain, blanket and pillow"
Cons: "No food and entertainment"

Pros: "Newer plane. More efficient boarding process."
Cons: "No entertainment system at all."

Pros: "The staff serve nice"
Cons: "Chronic failure in flight schedules"

Pros: "nothing"
Cons: "everything"

Pros: "Absolutely nothing"
Cons: "We where more than 3 hours late. Crew couldn't care less about even saying welcome to you. plane was filthy"

Pros: "Worst coustemer service"
Cons: "No one can offer help whether online or onboard"

Pros: "I liked having a backpack."
Cons: "My backpack went missing and I have not received any word as to where it is. I am very upset about this, and I will be calling the airline as soon as I return to the United States. I was guaranteed that my backpack would be sent to Warsaw and it was lost in transit. I am extremely angry about this."

Pros: "Movie selection was decent as well as the service - the crew was more or less nice and professional with me."
Cons: "The fact that we took off 1 hour late and no apologies have been given. No drink service ha been provided while everyone was just sitting there and waiting for takeoff. Normally the plane would catch up the 1 hr delay but not this time. We arrived 1 hour late."

Pros: "Nothing"

Pros: "low cost service was good"

Cons: "Toilets smelled terribly"

Pros: "The actual flight was fine. The food was decent. The entertainment selection was good. The flight attendants were pleasant. We got plenty to eat and drink."
Cons: "We found out in Poland that my wife was missing an eTA number necessary for her to fly into Canada. With our previous flight delayed, the application did not process in time, and we missed our connecting flight. As a result, we were stuck in Poland for 24 hours, leading to lost sleep, added expense, and much frustration. Customer service in Poland was helpful but extremely slow. Many customers needed help and it took about an hour for each customer. We waited in line for hours. We were not charged for a new flight, but we did spend 10 exhausting hours in the airport before we had everything resolved and were able to leave and get a few hours of sleep."

Cons: "No food"

Pros: "On time"

Pros: "The 787 Dreamliner was nice, and the business class seats are roomy. And the ticket was priced right!"
Cons: "They lost my luggage in the outbound direction and no-one appeared to care. When I called the number that they provided frequently no-one answered. Even when I finally got through, no-one could provide me ANY information as to the whereabouts of my bag. It finally showed up on the last day of my stay, but it was delivered to another hotel (which I only figured out after about 10 phone calls). Also, they offer perhaps the worst in-flight video selection I have ever seen."

Pros: "Nothing was good"
Cons: "Seats are for small legs No food No water to drink"

Pros: "nice plane"
Cons: "entertainment system did not work properly,food was worse than fast food,cabin crew was average at best."

Pros: "Got us home to Toronto from Warsaw in one piece and affordable."
Cons: "food was too simple. "Dinner" was so poor after 6 or 7 hours, we only received half a sandwich and a dessert. The seats did not give us a lot of movement. My husband could not even put down his tray table because woman in front pushed her chair back. In general, there was not a lot of English speaking from the stewardesses. Very strong Polish accents made it very hard to understand what they said on the speaker. Not too many choices of English movies."

Pros: "Good pilots helpful crew, nice new Dreamliner plane, good food"
Cons: "Delayed by 50 minutes take-off = waiting long for boarding Poor touch-screens (not enough sensitive) of entertainment sets"

Pros: "This is the way to travel. Good food and booze terrific. Seat in business was very cool full recline into bed. Personal media center from friendly staff that will do just about anything to make things perfect"
Cons: "Can't think of any"

Pros: "Good movies and low cost tickets."
Cons: "The crew seated an alcoholic next to me and refused him alcohol. He bullied me and them all night to procure him alcohol and they were no help to me. He said they knew he was an alcoholic and wouldn't serve him but that didnt stop him from trying or from pushing me to get him some. He got up a dozen times, looked sick, and for the last 2 hours fidgeted and muttered and moaned. If they knew he was in such rough shape, why allow him to fly and why allow his behavior towards them or me? The food was gross!"

Pros: "The flight crew was good; food was okay, not great, but okay. Entertainment selections were average."
Cons: "The seats were very uncomfortable; although I had an exit row seat with extra leg room I found the seat to be uncomfortable and was very glad for the flight to be over."

Pros: "Comfort and crew excellent"
Cons: "Food not as good as Turkish air"

Pros: "Good seats and tv viewing selection"
Cons: "Poor selection and quality of food"

Cons: "The flight was about 5 hours delayed."

Pros: "Price was right. They were on time. Warsaw airport is good for layover: short or long (hotel and food both affordable and high quality). Staff was kind. They deliver the primary purpose of air travel: get you on the destination safely and on time."
Cons: "Single suitcase on transatlantic flight: no warning for this anomaly and confusing/inconsistent process for paying for second luggage. limited seat selection even a day before takeoff (exit row seat for basketball player not available). Limited entertainment options (only American movies are "blockbusters" and without subtitle; audio is not great)."

Pros: "the return flight"
Cons: "I was told that I needed a card. I told them I had the number, and they said NO SUCH number. Then the card was found (witht he same number I gave them) but the card didn't work. The workers were extremely mean."

Pros: "Modern and clean plane. Good flight. Economical."

Pros: "attention and food"
Cons: "more bathrooms on the airplane"

Pros: "Everything was excellent as per all my flights with Tap Portugal. The crew was outstanding, the plane was clean, food was tasty and overall a very comfortable flight!"
Cons: "The boarding area was too cramped and tight."

Pros: "The crew on both flights were despite the first flight being delayed by 2 hours."
Cons: "More communication with the passengers."

Pros: "On this prop plane, the takeoff and landing was exceptionally smooth. Again, the crew gave outstanding service."
Cons: "All was perfect! Thank you."

Pros: "The crew was generously serving me and the price was more reasonable than any other."
Cons: "I had a huge passenger next to me who took most of my space the whole time during the flight and ended up hurting my neck and back. I understand it had nothing to do with the crew, but not comfortable at all. Besides, there was no entertainment and even outlet available."

Pros: "It was quick."
Cons: "Delayed transport to flight, tiny non-reclining seats. Food offering mediocre and had to flag down flight attendant just to get water they we're giving to everyone but some of us apparently."

Pros: "Smooth flight"
Cons: "We had to pay extra for checked baggage which were not aware of earlier. The counter person told us we could have saved if we purchased it earlier online and would have saved us 15 euros per person"

Cons: "why do they sell their tickets when they know they can not make the connection? little time between the two flights compared to the functionality of the airport. never again TAP"

Pros: "The staff were somewhat helpful, and fairly friendly"
Cons: "The seats for a 5-hour flight couldn’t recline. The plane was freezing, there was no entertainment on the flight, and the seating wasn’t evenly distributed. There were many economy rows with only one person, then rows right next to that full with three people. The food wasn’t good either."

Pros: "I liked that the airline provided blankets pillows and headsets at no extra cost for our 8 hour flight. The crew were very nice and accommodating. The food was good."
Cons: "I did not like having to pay 75 Euro for one checked bag. That should Have been more clearly set out when booking a flight. The entertainment could have been better. Poor reception for some shows."

Cons: "Two flights today. Both over an hour delayed."

Pros: "Not too many people"
Cons: "Was delayed. Too long waiting for luggages"

Cons: "Entertainment"

Pros: "Good service, nice meal."
Cons: "No USB ports or movie choices. Entertainment screen very small."

Pros: "Excellent layout, excellent service."

Pros: "Staff were pleasant"
Cons: "The 2 hour turned 3 hour delay. Lack of organizational during check in. Had to show our documents 4 times within 10 meters."

Pros: "Professional and courteous crew from check in the disembarking. Excellent on board food."
Cons: "Entertainment system was wonky throughout most of the seven hour flight."

Cons: "No air conditioning. Lots of apps didn’t work on the entertainment device."

Cons: "Nothing meal was fine , flight on time, good experience."

Pros: "I love flying TAP because I love having extended layovers in Lisbon. Lisbon itself, including the airport, is easy to navigate. The food is great and the culture and architecture is gorgeous. For shorter trips TAP doesn't have as many amenities as other airlines, but on this trip the typical video screens with movies, music, etc. was available."
Cons: "In this particular flight there was a male airline attendant who was fabulous and who could speak many languages, including German. I noticed the other airline attendants seemed to be giving him a really hard time and weren't friendly at all. In fact, I rang a bell to ask for attendant help at one point and no one came to help. I was just a seat back from the area where the helpful airline attendant was available. I think that overall TAP flight staff could be a bit more open to being friendly. However, on the ground in Lisbon I've found the staff to be amazingly helpful."

Pros: "The head stewardess was so helpful and nice! I was traveling alone with a 3-month-old baby and was very stressed out. The head stewardess helped me so much, gave me a more comfortable seat, a private place to breastfeed and a bassinet for the baby! She was amazing and I owe her so much for making my experience better. I also received a baby gift package that had a much needed pacifier clip! The flight was also the smoothest flight I've ever had across the Atlantic!"
Cons: "No movie was shown on the shared TV in the first row. Had to only listen to music. Long stressful wait to board."

Pros: "Crew was friendly and great!"
Cons: "TVs did not work, no sound/frozen on games"

Pros: "The food and flight attendants were very nice and accommodating."
Cons: "I had a 17 kg big baggage and a 7 kg hand baggage and was forced by the hungarian check-in attendant to pay the equivalent of 112 usd. I nearly missed my flight as nobody understood why I had to pay extra since my baggage was under - weight. Outrageous! Will not use Tap Portugal again and definetly won't recommend. Maria Petrita"

Pros: "Employees are very nice."

Pros: "We were traveling with a 7 month old so boarding was made easy by the crew. Most of the crew were quite pleasant during the flight."
Cons: "The entertainment system hand piece failed so you were unable to select channels, turn the over head light off or ever call for assistance. We had to get another passenger to do that for us. Ultimately the light bulb had to be removed from the fixture. During the flight, we asked for more refreshments and were told we could only have water by a flight attendant. Upon arrival at our destination with a child in hand, our stroller was not unloaded at the gate so we had to carry our child and all that travels with him to the baggage area. For anyone travelling internationally, you will know this is generally quite a distant from the gate in major airports. The strollers and car seats arrived in baggage 30 minutes after the main luggage. When staff were approached they were short and appeared very disinterested in helping. TAP failed on this flight home."

Pros: "the crew"
Cons: "the flight hours."

Pros: "Not much"
Cons: "Long flight uncomfortable seats"

Pros: "Luckily had a 4 seater row for us 2 only."
Cons: "Delayed 3 hours leaving Lisbon due to mechanical failure. As a hub more planes should be readily available."

Pros: "Hot food and real utensils Good entertaining selection Very nice staff"
Cons: "Everything went well."

Pros: "The fact that children were served first."
Cons: "N/A"

Pros: "The crew was great and very kind; the pilot informed us a couple of times of where we were and how long to the destination; we arrived 10 minutes ahed of time! A perfect flight!"

Cons: "This airline is not notoriously delayed but has a penchant for losing luggage. Within 2 weeks they managed to lose my luggage twice and that on totally unrelated trips! Booooh."

Pros: "I did like the crew and food were great!"
Cons: "I am very unhappy as I paid extra for my seat selection and did not get a window seat. I will be following up about my complaint"

Pros: "It was all ok"
Cons: "I took 3 TAP flights while in Europe, and they were always late!"

Pros: "Nothing."
Cons: "Filthy dirty airport, club and plane. No power in the seats to boot. Clown show. Never again see above."

Cons: "Poor policy regarding musical instrument. Probably the only company asking to pay a special fee on hold or to buy an extra seat for a regular guitar. Ridiculous."

Cons: "Limited leg room."

Cons: "bad checkin. just trying to get more money for baggage.."

Pros: "Great planes. Very professional and helpful staff. Lots of leg room"

Pros: "Good organized, friendly staff"

Cons: "We were told that the flight had wifi and it didnt. The video units on back of seats were okay- not great. The audio on the headphones was not good at all."

Pros: "Comfort And good service"
Cons: "Nothing"

Pros: "The entertainment system was standard. The food was ok."
Cons: "At the check in, despite that I have a swiss passport, 5)3 hostess looked solely at my face and assumed I need avisa and asked me three times for my visa. On the flight, blankets are removed 20-30 minutes before landing during which I was freezing. Upon arrival, my new bag i hadnt used as yet was broken and TAP pays nothing and does no kind of exchange for broken bags. Basically- they dont care! During my return flight, despite being checked in adn being at the airport wel ahead of time, the airport clerks gyided me to the wrong desk and I had to wait longer than needed. The check in for baggages had closed by 1 min. They were allowing me to take the flight only if I threw out all my liquids or else were off loading me. They proposed no other solution and wanted to make me pay 450 dollara to put me on the flight the next day. I had an interview the following day and needed to return. I ended buying a new full fare ticket with British airways and got excellent service. I am yet to complain to TAP."

Pros: "TAP is a pleasure to fly. Nice aircraft, dedicated freindly crew. Food was good, and plenty of it. Free wine! Great value."

Pros: "As noted above"

Pros: "Comfortable, nice flight. Lots of room for legs.Confortable leather seats. Nice food and drink options.Great flight attendants. Early arrival in Boston. Smooth and pleasant return flight to the US overall just like the flight going to Europe."
Cons: "Confusing non-European passport check with machines that did not work. Police officers did not help at all. They just waited for us to manage to go through automatic passport checking via machines and stamped our passports. Frustrating for the elderly people in line with us. Long, delayed boarding. Long wait to get luggage at arrival : more than one hour! Long wait at customs although we had landed early and there was no other flight than ours at first, but we waited so long for our luggage that there was an enormously long line because a couple of more flights had also landed. Overall an exhausting experience because of the wait at arrival. And we had a 2-hour drive afterwards... BUT this has has nothing to do with the flight which was great!"

Pros: "Everything ran smoothly and on time. The staff was polite."

Pros: "Planes on time. No problem with the transfer in Lisbon"
Cons: "Space in my seat too tight."

Pros: "Flying with TAP Portugal was one of the most enjoyable commutes I've had. The service, entertainment, dining, and comfort were all memorable aspects of the flight. I would definitely fly with them again."

Pros: "Everything except the lack of space was quite agreeable though the food was exceptionally unremarkable."
Cons: "I am 6'1 which is not even thaaaaat tall and there was NO way to stretch out in the seat even with the center seat empty. I have literally never been on an airline with such tiny seats. I will always look forward to a TAP flight with trepidation, and I'm not even going to think about flying TAP on an intercontinental flight. It's a pity, because otherwise it's not a half bad airline."