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Honestly. I think that LOT has gone WAY up in their business class service. The food, the seats, the service - all was great.

Amazing crew, delicious food and drink selection. 12hr felt more like a 4hrs. Comfortable beds. Can’t wait for the new business class cabin

Krakow airport is very disorganized. nice seats. friendly crew. long legs had screens. short leg did not

Although I was flying in business class, the feeling, comfort and in general the whole experience was like flying in a low cost airline. Boarding by. Us, no priority to business class passengers. The plane was very old and looked poor and rely old. Seats do not recline. Space between rows very small. No separation between business class and economy. No separate toilet for business class passengers. Of course no entertainment, no WiFi and no charging. Very bad experience

Very poor. Seats like economy class, food unbeatable, no charging, no entertainment, no WiFi, boarding by bus - no justification for calling and pricing this as business class

The 737 lacked business-class seating. It was basically economy plus but with the middle seats left unsold. There were no TV screens but good food and service.

I would like to be able to choose the seat before the flight without paying extra money. Family members should not to be separated from each other.

The flight was very bad, the food and the staff was very rude. My last time with them

LOT airlines wasn't the best. They had trouble with boarding and they didn't have my information on file the right way. They change last minute details without us knowing and everything was a HOT MESS. Lot airlines also lost my baggae which was the carseat and haven't responded to any of my emails.

Garbage airline at a premium price. Both ways was unable to purchase seats before checking. Called, messaged on Facebook, and emailed. All three times staff said I could, and gave me form responses on how to, despite providing screenshots/explaining beforehand showing I couldn't. At check-in both times they sat me and my wife separately, despite booking together. Both legs the USB port in my entertainment system was broken. Food is atrocious. Seats are old and uncomfortable, and struggle to adjust. Toilets were like portapotties at a concert.

Accommodate the passangers at the gates. They only allow groups 1-3 to sit near/at the gate. We had to wait 3 HRs an had to look for a seat far away from the gate. Other than that was like other Airports.

Most of the crew members were rude, flight arrived late and we missed our connecting flight, they damaged my friends suitcase so badly that two wheels had been destroyed.

Very limited legroom in a 10 hour flight.very old plane.

The flight was delayed for 30 minutes with no apparent reason. There is no entertainment at all, and no USB or electric outlets for charging your phone or tablet.

Accessibility serious problems in Viena airport making it seriousely difficult in in-between gates and boarding travel. Pretens of breakfast and service care in the economy pathetic.

One thing I really liked about Austrian Airlines was that the flight attendants were very kind, and the in-flight entertainment offered many choices. One thing that could be improved is the meal service, since only a vegetarian option was offered — it would be better to have at least two choices

Not so good. I paid for a preference economic seat, and I couldn’t incline it back because it was blocked. They explained me that because is the last before emergency exit. The company new that but it was not explained in the seat selection

Pleasant up to Vienna. Afterward (Vienna- Zagreb) was an horrific experience

Austrian was not the issue. Kayak was terrible The flight was canceled. Frustrating but it can happen. The worst was Kayak's customer support around re-booking. I have chatted with a bot, than with a person who insisted the flight was still on as originally booked. while chatting i went on Austrian web page and told the kayak chat lady that the flight is shown as cancelled. She said she will escalate this and that someone will contact me within the hour. When I have asked her to give me the details of the flight she sees, She gave me the general A to B and return B to A. Totally unhelpful. After two hours I contacted them again, They were still saying the original flight is as scheduled and when I explained again I was told I will be contacted within 2-6 hours. NO ONE CONTACTED ME EVER SINCE! I have than contacted Austrian directly and was rebooked on a difficult flight. Kayak continued to send me irrelevant updates about my original flight. Terrible customer service at time of need.

Flight attendants were awful, very rude and inconsiderate for mothers with small infants traveling.

I am submitting this complaint regarding the way our reservation was handled and the significant financial and personal hardship it caused. The airline changed the departure time of our original flight, making it impossible for us to make our connecting flight. This was not caused by any action on our part. After the schedule change, we spent considerable time working with both the airline and the travel company to find a reasonable alternative itinerary. Unfortunately, no meaningful assistance was provided. Instead of accommodating us on another suitable routing, we were repeatedly told that our only option was to accept a refund. This was not a reasonable solution. We had purchased these tickets months in advance, and by the time the airline canceled our itinerary, airfare had increased dramatically. Because we had no workable alternative, we were forced to purchase completely new tickets with a different airline on a different route. The replacement tickets cost us approximately $2,000 more than our original reservation. In addition to the unexpected expense, the new itinerary was longer, less convenient, and caused us to lose an entire week of planned family visits. The financial loss, disruption to our travel plans, and countless hours spent trying to resolve this matter created an extremely stressful and disappointing experience. Throughout the process, we felt that the airline simply tried to push us toward accepting a refund rather than taking responsibility for the consequences of the schedule change or making a genuine effort to accommodate us. We respectfully request that this matter be reviewed and that the airline provide appropriate compensation for the substantial additional costs and losses we incurred as a direct result of the schedule change and the lack of reasonable assistance.

Made us gate check carry ons Then didn’t get them on the plane. Service they used didn’t deliver our carry ons for more than a day Total mess

The flight did not take place because the flight was canceled and I still have not received a refund for the flight.

horrible.. they cause such a problem and my daughter 14 years old was stranded in san francisco

This time, I traveled in the economy, and it was surprisingly better than the eco-premium (food, comfort, and crew were noticeably worse in premium!)

Lots of water brought around by staff which is very important to stay hydrated on a long flight. There provided swiss chocolate icecream! The attention to detail is obvious. They really want to make their passengers entertained and comfortable.

Flight was diverted from Firenze to Pisa causing delay and inconvenience.

Really crammed in economy. Didn’t end up getting the seats we were hoping for. Didn’t eat any food so can’t comment on that.

The pilot was wonderful and enthusiastic and introduced himself over the intercom. We all felt in good hands. Crew were all super friendly and especially the young , gentleman crew member. Everything Swiss airlines represents. Hospitality, friendly and professional. Thank you. Truly a memorable short flight.

That your phones given were the more comfortable ones, unlike the old ones. The flight was delayed and my luggage has been lost in Zürich both times. Also the food choices were terrible. I am dairy free and gluten-free and they had nothing available for me

Flying business class but the experience is of economy class

I really like to fly with Lufthansa. It is comfortable and reliable. The crew are polite and sensitive

It was very good, good food good stuff, The toilets were a little stinky.

Lufthansa only flew me to Larnaca. I had to find my own way from there, and am out of pocket for a ticket and hotel expenses

No pillows provided. Chaotic boarding. No inflight entertainment. Flight arrived 25 minutes late.

Regular 3 across coach seats in “business” just empty middle seat

The boarding was a mess; I'm unclear why they can't organize it by boarding number.

Seating 4 hours without the possibility to recline the chair was very bad

Food was awful, it was a cheese sandwich that was frozen, smelled awful. How can you ruin cheese!

The flight was half an hour late, which is the new normal in Europe. Friendly crew.