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We have travelled on 13 December with Austrian Airlines from Yangon through Bangkok and Vienna to Varna. The first flight operated by Thai Airlines was nice and comfortable. I wouldn’t say the same thing about the next two flights which were operated directly by the Austrian Airlines. During our flight from Bangkok to Vienna:  > The service was very poor – serving of food and drinks was disorganized, late and not combined, the stewards were walking back and forth without doing anything substantial for the passengers. Even the morning breakfast was very late with a cup of coffee almost while landing (after a reminding).  > The food itself was OK-ish but for a 12-hour flight, there were no snacks/bites in between dinner and breakfast as it is with the other airlines.  > The cutlery was wooden, most probably recycling, but very unpleasant to eat with.  > The stewards were not rude but not friendly and/or helpful  > And also, half of the passengers had travel sets, others did not. The flight from Vienna to Varna was another surprise: firstly, the flight was late and secondly, they were serving only water free, even the coffee was paid, so were the snacks, but we had to pay to reserve seats. The whole experience is as if it was a low-cost airline. All in all, I wouldn’t recommend using the services of Austrian Airlines: the ticket prizes are quite the same as of the other carriers flying to this destination and you would have much pleasant time.

Friendly staff, always good food , as comfortable as it can be in economy

Business class is not worth it. Not comfortable and old plane with no privacy or enough space unless you on the single seats

We didn’t fly into Neuark , because it departed without us . We ran to a closed gate , and no staff to assist, then to a customer service center that was also closed, then briskly walked (20mins) to another customer center and got a ticket , waited 2 hours , got a flight to JFK instead, because of the time delay we Ran to catch our train home , and again our luggage arrived 3 days later delivery time at 3:45 in the MORNING!!!! Crazy!!!!!! Took a few days to shake off this disappointment of your service. You’re an embarrassment to customer service .

A bellow average experience. A delayed flight , no staff to assist , running and panic to connecting flight , 2 hour wait for customer service. No luggage when we arrived , luggage delivered 3 days after at 3:45 AM !!!! Much stress and anxiety from this experience. Please repair your Brand .

Pleasant up to Vienna. Afterward (Vienna- Zagreb) was an horrific experience

Leg room and seat back not a good recline (middle seat)

The option to check in the carry on bag for free was very convenient. If one checked bag could be included in the ticket price that would be even better.

It was very good, ,especially the working people in the plane, they are so polite.,thank you

They never gave any meal during the flight. We’ve flown for years and then doing this now is ridiculous.

Flight on time, flight assistants super nice, business class very comfortable. The whole experience was very good.

It is the worst ever airline. All employees I spoke with over the phone were pompous asses.

Not online or self check in, sent emails in Italian language ,not recommended.

No online or self check in. Sent emails in Italian language. In general, not recommended airline company.

You idiots…ITA cancelled our flights one month out and we had to buy new tickets at a much higher price. You stiffed us by not refunding the cost of the insurance. I’ll never buy through Kayak again.

Premium Economy was average for class. Seat comfort was just okay. Crew was attentive. Checkin was fine and moved quickly. Boarding process in Rome was not well organized.

It was horrible the woman next to me was sick and I asked if they would change my seat and they said that they didn’t have any available. I sat next to this women for 9 hour and now I am sick .

Not boarding 60 minutes late. after getting bumped to this flight because ITA do not hold a flight for five minutes as the fight to the connection was 45 minutes late

Crew was good. Very nice staff. Wine was good. Problems- no AC while waiting for takeoff. Long wait so we should have been more comfortable. No water for quite awhile. Food should have been better for an Italian airline. Chicken was pressed rounds of processed meat- not tasty. We had only one hour for our connection- ran through airport- plane waited for us and staff was helpful.

Flight was cancelled and other being told it was cancelled there has been no other contact.