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From the checking in process making sure that the correct groups board in order, the food on board included in price of air ticket with a special request for dietary requirements, to arriving ahead of schedule and great WiFi connection included on board.

Crew was great, service was good, flight went well. Originally, the flight was advertised with WiFi… including during check in… and nada.

The crew was awesome. There was a school group of about 60 14 year-olds. The food is standard greek fare, Baklava was pre-packaged like it would normally be sold in a vending machine, and it was the highlight of the meal. Plane was in great shape, and seating was like a any A319 you would experience at a national-level carrier (i.e. not like Ryan Air). Like many European airports, they bused us to the plane, so the process of boarding groups is useless, and not well understood by infrequent travelers.

A thoroughly enjoyable experience in business class, which we “won” in the airlines lottery In exchange for a relatively small deposit. The breakfast served at the beginning of this three hour flight was absolutely phenomenal. I would be tempted to fly Aegean airlines on a transatlantic flight in light of this experience.

When a flight has a delay of about an hour it is customary to announce the passengers

I liked bumping up to Business for less than full price. Also the option to choose your own meal online. In retrospect I would have gone with the standard meal option, but c'st la vie. Overall pretty standard flight, got good views of Greece as the sun rose. That's about it.

It was a short flight (2hours) so the tiny, tiny seats were somewhat tolerable. People with long legs had their knees up to the chair in front of them, quite uncomfortable. I was pleasantly surprised they served a small meal which was quite good. Staff were all great.

Short flight. They served drinks and food, but the flight was full and had to put my hand luggage under the seat.

2 hours delay on the plane causing is to miss our connection

Snacks could come back to normal now that COVID rules have relaxed, given this is not a low fare company

I did wish they would give us the entire little bottle Bailey's instead of just have 1/2 bottle at a time

Very limited legroom in a 10 hour flight.very old plane.

The flight was delayed for 30 minutes with no apparent reason. There is no entertainment at all, and no USB or electric outlets for charging your phone or tablet.

Five star experience all around except for my seat, which was broken. It would only go down 70%.Of the way. It defeats the purpose of buying a business class ticket if you don’t actually get to lay flat..

Not so good. I paid for a preference economic seat, and I couldn’t incline it back because it was blocked. They explained me that because is the last before emergency exit. The company new that but it was not explained in the seat selection

We have travelled on 13 December with Austrian Airlines from Yangon through Bangkok and Vienna to Varna. The first flight operated by Thai Airlines was nice and comfortable. I wouldn’t say the same thing about the next two flights which were operated directly by the Austrian Airlines. During our flight from Bangkok to Vienna:  > The service was very poor – serving of food and drinks was disorganized, late and not combined, the stewards were walking back and forth without doing anything substantial for the passengers. Even the morning breakfast was very late with a cup of coffee almost while landing (after a reminding).  > The food itself was OK-ish but for a 12-hour flight, there were no snacks/bites in between dinner and breakfast as it is with the other airlines.  > The cutlery was wooden, most probably recycling, but very unpleasant to eat with.  > The stewards were not rude but not friendly and/or helpful  > And also, half of the passengers had travel sets, others did not. The flight from Vienna to Varna was another surprise: firstly, the flight was late and secondly, they were serving only water free, even the coffee was paid, so were the snacks, but we had to pay to reserve seats. The whole experience is as if it was a low-cost airline. All in all, I wouldn’t recommend using the services of Austrian Airlines: the ticket prizes are quite the same as of the other carriers flying to this destination and you would have much pleasant time.

A bellow average experience. A delayed flight , no staff to assist , running and panic to connecting flight , 2 hour wait for customer service. No luggage when we arrived , luggage delivered 3 days after at 3:45 AM !!!! Much stress and anxiety from this experience. Please repair your Brand .

The option to check in the carry on bag for free was very convenient. If one checked bag could be included in the ticket price that would be even better.

Schedule and on time departure and arrival were great. The crew was good, but a change in aircraft bumped many of us from our expected seats. It was a crowded flight, but the cabin crew did their best to keep things under control.

Austrian was not the issue. Kayak was terrible The flight was canceled. Frustrating but it can happen. The worst was Kayak's customer support around re-booking. I have chatted with a bot, than with a person who insisted the flight was still on as originally booked. while chatting i went on Austrian web page and told the kayak chat lady that the flight is shown as cancelled. She said she will escalate this and that someone will contact me within the hour. When I have asked her to give me the details of the flight she sees, She gave me the general A to B and return B to A. Totally unhelpful. After two hours I contacted them again, They were still saying the original flight is as scheduled and when I explained again I was told I will be contacted within 2-6 hours. NO ONE CONTACTED ME EVER SINCE! I have than contacted Austrian directly and was rebooked on a difficult flight. Kayak continued to send me irrelevant updates about my original flight. Terrible customer service at time of need.