The flight was long but everything went well. Crew was helpful and very attentive. Food was good and the entertainment options were many.
Like I said the experience was mediocre. Nothing special about this airline.
Great staff, just very far from the main terminal, had to run to connect my flight. I had 90 minutes to spare. But my flight from Chicago was delayed also.
My luggage is lost and nowhere to be found, no response from airline
The plane was very old, no power outlets. We also had to wait a long time to board. They kept moving us to different lines before we actually could step foot on the plane. We ended up being delayed an hour but we were never told or informed for any reason. After the meal I asked for a coffee which the flight attendant forgot and I had to ask again. Overall not the worst but not the best experience.
Sitting space was very tight and I am not big or fat (I am 5'10" 178 Lb), so eating was very challenging. The rest was good.
Need to pay for a cup of water. No food. Need to pay for headsets.
Issues with plane led to multiple gate changes and chaos. Very little communication from the ground crew led to cranky passengers.
Boarding, crew and flight were very smooth and efficient. It was a bit difficult to understand the announcements on board, but it is a minor thing. What was quite bad was the very long time it took to retrieve the luggage at the Frankfurt airport.
I like Air Europa in the way you make passengers feel important, well attended the whole trip.!It was first time in your company and hope I can repeat this experience many more times!
Terrible boarding procedures in Madrid. The airplane barely has any legroom and I am 68 inches.
The flight was canceled on a Thursday last minute. I lost thousands of dollars in hotels and car rental
Boarding was odd. Gates switched and had to take a bus to the plane. Luggage got lost. Still waiting on one bag. Flight itself was very nice!
The flight was delayed over 4 hours. Business class is just slightly upgraded economy.
I wish they could put the pre-tsa check on the tickets or global entry.
1. The flight was late and I did jot get the seat I paid for. I paid for extra leg room and a window seat. I got a middle seat without extra leg room. 2. The customer service representative was not helpful. Explanation: many passengers arrived to the service desk in Madrid near baggage claim to rebook our flights. (We all missed our connecting flight due to delays in JFK). Upon arrival, ghere was one service agent and one line-business. After about 25-30 minutes the agent left and we could see her making a phone call. After about 5 more minutes, 2 other agents arrived. During our wait, another line formed for main cabin customers. We were told to go to the other line, even after waiting around 30-40 minutes. This would have been disastrous for ghose of us who had been waiting for so long. The agents need more training.
Booked Economy Premium the 3 seats with my daughters and I, the seats should have been able to tilt back but it only one worked. the crew said they would report it but didnt seem both about our comfort on the return journey.#
Everything was fantastic except the Iberia website and app… they left a lot of questions and induced much stress. But once on the plane, all was awesome.
I liked that the seat belt fit so I did not have to ask for an extension.
Shame on this company More than 5 hours delay and what a mess Business class with zero service - no pillows, no blankets, no drinks Economy class with no reserved seats- people were mad
