The flight was long but everything went well. Crew was helpful and very attentive. Food was good and the entertainment options were many.
There was no water in one of the sinks in the executive area, which is unacceptable as we could not wash our hands after using the restroom
Like I said the experience was mediocre. Nothing special about this airline.
Sitting space was very tight, so eating was difficult. But everything else was good.
Need to pay for a cup of water. No food. Need to pay for headsets.
They should at least offer water like other airlines, which seems like a humanitarian gesture to me
Terrible experience - we won’t be flying with Air Europa again
I'm not going to travel with that airline again.
Flights from MADRID to CARACAS and back Seats on the plane were too uncomfortable for a 9 hour trip, especially when the flight was completely full. Crew treated passengers as if we were cattle. Desperate rush to get food served so they could enjoy First class food at the back of the plane... I went twice to the back of the plane (no one answered the flight attendant button) to ask for coffee and was met with a very abrupt response... 'YOU HAVE TO PAY FOR IT'. The only thing staff could think of saying to me was 'la mascarilla senior!'.... In a way I do not blame Air Europa for getting away with this lamentable service, they are one of only two carriers flying between Spain and Venezuela so do not have any competition... I do not think they would dare offer the same service on a flight from London to Los Angeles!
I have loved the flight, very professional and caring staff.
Was all good.l including a sofdrink. AA improved significantly. There was no entertainment.
We departed late but made up most of the time in flight. Our ticket was pure economy, so it wasn’t anything fancy; however, I heard that we arrived in Madrid at the exact same time that First Class passengers arrived! Overall, our experience was similar to what we had on other American Airlines transatlantic flights - good value at a reasonable price. We were even able to get our carry-on baggage onto the plane without needing to gate check it.
It was hidden that I needed a special fee to bring my guitar on. They charged me an extra 69 euros at the gate and did not refund me the checked bag I paid for and the over head bag I paid for which I didn't use because I had to pay for the special guitar case. Criminal behavior. They were very unkind about it as well. Terrible experience. I'd like my money back for the extras I paid for.
Flight was delayed 3 hours and 15 minutes. The delay caused me to miss my tour group due to arriving late.
Excellent! Outstanding customer service, the best service I have received. Food was served, dinner, snacks, beverages, crew was there to greet you. 10/10
It was cancelled. And they had terrible customer service to rebook. Then our rebooked flight was cancelled
8+ hour flight with no tvs working and no usb port working to charge ones own devices was brutal (traveled with 2 small kids)… yikes
This flight was rebooked from a missed connection 3 days before due to connecting flight cancelation. We had upgraded on our original flight but were assigned coach seats on this flight. BA could do nothing to upgrade us due to this flight being "overbooked" and "busy". We should have been rebooked in upgraded seats. Now we have to apply for a refund.
good service from crew. Before the would have an option between cookies or nuts as snacks.. Now, there are only cookies. too bad. People who can not have sugar don't have a choice.
Shame on this company More than 5 hours delay and what a mess Business class with zero service - no pillows, no blankets, no drinks Economy class with no reserved seats- people were mad
