10.0
Local Alamo rental Center provided excellent customer service. I think Jennifer was who helped me.Reviewed 2024 Apr 08
review from 8.0
The employees were great. Very nice and helpful. I drove a car that was nicer than one I would probably ever own so that was fun,Reviewed 2024 Feb 27
review from 8.0
The vehicle was ready. Very clean. Eat to drive. The navigation needs to be updated though. It made us missed our exits a couple of times.Reviewed 2023 Nov 30
review from 6.0
The car was great! Very clean and new and served our needs well. Drop off at the airport was quick and easy. Pick up took 45 minutes, was way too slow, and did not value my time.Reviewed 2023 Nov 14
review from 2.0
Pros:They weren't open at all.Cons:Accurate available times.Reviewed 2020 Aug 31
review from 2.0
Pros:I showed up to the designated location to pick up my reserved rental car and found the branch closed. I had confirmed my reservation the day before. Other customers were showing up as well to drop off their vehicles but the building was locked. When calling Alamo's main customer support line, I was placed on hold for more than 30 minutes. The representative that helped us could not provide us with an answer as to why the location was closed. They did not offer any solutions other than to drive to a different location which would take us an additional 45 minutes to arrive.Cons:Customer service on all levels. There are no guarantees with this company even when you have a confirmation number. I highly recommend using an alternative car rental company.Reviewed 2020 Aug 25
review from 2.0
Pros:I liked nothing. This location was closed due to Covid 19, but on the website still allowed you to book rentals! We calling to verify and confirm only an automatic service was available. When we got to the office there was a note saying go to a different sister station to get rental services.Cons:Any changes should be notified to customers right away!Reviewed 2020 Jun 22
review from 2.0
Cons:They could not take my debit card, so I could not do business with them. I found another car rental place.Reviewed 2019 Dec 06
review from 6.0
Pros:Friendly staffCons:The car had only 1/2 tank of gas, but they checked me out saying it was full. They did not give me any paperwork identifying me as a valid renter. Likewise, there was nothing confirming rate. When I returned the vehicle they initially charged me for fuel, even though I returned the car with more!Reviewed 2019 Sep 20
review from 6.0
Pros:Pick up location was convenient. First car had several dings/scratches, and the inside was dirty and stained. We asked for a replacement and received a different vehicle right away. Car wasn't super comfortable for a road trip, as planned, but it worked. Drop off was super easy.Reviewed 2019 Aug 03
review from 10.0
Pros:Quick pickup, very friendly staff, and the car was in perfect condition and gave us zero problems. Will rent from them again!Cons:Everything went perfectlyReviewed 2019 Jun 03
review from 10.0
Pros:Overall when I entered the store the individual was who assisted me was very customer service oriented. They made sure to review all the details with me and answered all of my questions. It was such an easy process.Cons:Maybe have coffee or water for folks who are waiting in the lobby? I mean not necessary, but I'd appreciate a cup of coffee or water.Reviewed 2019 May 21
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