8.0
The customer service was great. Pick up and drop off were smooth. The only issue I had was the cleanliness of the vehicle, which I had them to reclean. Once I left with the vehicle it displayed that an oil change was needed and the tire pressure was not even on all tires. That concerned me because I was on the way to a destination and did not want to have mechanical issues.Reviewed 2023 Sep 12
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2.0
They didn’t have any card to rent.Reviewed 2023 Aug 06
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6.0
We are normally Budget customers but they were unable to facilitate a car for us this time. We chose Alamo and the car we received was in poor shape mechanically and made very loud creeks and noises when driven on the freeway. The car is in need of serious mechanical repair. We were unsure of its road worthiness it was too late to change as we had to get to Charlotte but it made for a very uncomfortable drive and caused much anxiety. Mileage was past 38,000 miles. When we got to Charlotte airport we told the employee of our experience and he apologized profusely. It was nice that he listened to the feedback and he did give us a partial refund on our bill which we were grateful for. If he had not we would not consider Alamo in the future.Reviewed 2023 Jun 01
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2.0
The car wasn't in good condition and the front lower bumper fell off by itself, with no collision.Reviewed 2022 Jul 18
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6.0
I arrived at 10pm but because my reservation was at 9p I was told my car was no longer available. We got it worked out but not a good experience.Reviewed 2022 Apr 13
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7.9
To whom it may concern l had to call for my receipt to be emailed to me.Come to find out some way they had the wrong email I dont know how that happened because at sign in I gave the attendant my email an this is not my first time RENTING from Alamo. Thanks.Reviewed 2021 Aug 22
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6.0
Pros:The car was nice.Cons:The car was dirty. The lady at pickup was asleep in the back when I was waiting to get my car. The drop off site didn’t have my information and was unable to locate my rental agreement in their computer. I will take some responsibility for this because I lost my rental agreement.Reviewed 2021 Jun 20
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2.0
Cons:After calling Alamo main reservation to make sure they had a car and everything went through. When I arrive no car. Lady at desk said they were all out. And they should have never told me they had a car for me. Poor customer serviceReviewed 2020 Aug 17
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2.0
Pros:The car wasn’t available for pickup. I did a reservation for a car and when I showed up for the rental, they told me they don’t do same day rentals.Cons:Notification about rental being unavailable.Reviewed 2020 Aug 16
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9.2
Pros:Staff was quick and friendlyCons:Yes lower some fees with the virus around and everything is closed how do any rental place expect us to pay high rates? Plus gas travel.Reviewed 2020 Jun 08
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5.6
Cons:The third party insurance that was sold to me online. Thought I was purching it from the car renta0 company who wedsite I was on. It did nothing if any accident would have accused it still would have gone through my insurance So it is very misleadingReviewed 2020 Jun 05
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10.0
Pros:TodoCons:El precioReviewed 2020 Jan 07
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