Pros: One staff member was helpful .
Cons: Initial greeting and service was awful. Probably won’t use this branch again
Pros: For pickup, the staff was friendly but upset because of not having a break.
Cons: Employees/ employers issue should not be communicated to customers
Cons: They said they had a minivan at that location. I even called their service line to make sure. Then the branch opened and they called to say they did not have a minivan and did not provide me with any other option. They just left a message saying, 'sorry, we don't have a minivan at this location.' Another call to the service line was totally pointless. 'well our system says that they have one' 'we can't call the store ourselves, no'
Pros: The staff was extremely friendly
Cons: The car was not cleaned out properly, floors were dirty and the seats had a little dirt on them. Not bad enough to take it back but could have been better
Pros: staff was very helpful and pick up and drop off were very easy
Pros: The only thing that stood out in my mind was how friendly your employee was and I guess I trusted this person would be fare with me
Cons: wish i did not need to drive 40 minutes from Lincolnton,GA to Bush Field Airport in Augusta for pick-up (for cheaper rate) when destination was Atlanta Also car had scratches and drivers seat was stained
Budget at the airport was great
Pros: Very fast friendly service
Cons: Nothing, everything was excellent
Budget Substituted an SUV for a Mini-Van Rental
Cons: After reserving 3-weeks ahead of time the local Budget substituted an SUV for a Mini-Van rental because they did not have one available at the airport. My sister should have never accepted the SUV but tried to use it anyway to move 20 boxes across the country. Of course the SUV was too small and she ended up waiting an extra day to get the original reservation. No idea if they charged her extra for the exchange.
Pros: I was dealt with immediately and by a very pleasant manager. The vehicle I booked was not available so they offorded an upgrade without isssue, which was greatly appreciated and the vehicle was at half tank but there was a note placed on my contract to ensure I wouldn’t be charged to bring it to Atlanta with a full tank. Very easy and seamless.
Pros: No hassles.
Cons: Returning the car was a bit of a hassle; no one was in the parking area and when inside, no one was readily available for the return.
Pros: I liked how easy it was and how friendly everyone was
Cons: The car wasn't exceptionally clean on the interior
Budget has 2 rental locations in Augusta. Take a look at our Budget rental location map to find the best rental cars near you.