2.0
They let me book with a debit card, then refused to rent the car to me with that same debit card. I didn’t bring my credit card with me on my trip. They wouldn’t let me do Apple Pay with the credit card. I couldn’t get the rental. I had to call someone with a credit card in hand to meet me there (my credit card was in Tampa while I was in Augusta.) then because I was using a different card than what I booked with, they said they couldn’t use my original reservation. I ended up paying TWICE as much for the rental than what I agreed upon. Would never recommend to anyone!Reviewed 2023 Nov 20
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2.0
Had vehicle booked a couple days ahead of time for 0700 pickup. When I arrived to pick vehicle up they told me they had no vehicles available and that they wouldn’t have any until the afternoon. Completely ruined my tripReviewed 2023 Oct 22
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6.0
Cons:There were no cars available for the time my reservation was for. They told me I had to wait an hour to receive a car. The service lady was pretty rude, too.Reviewed 2019 Dec 29
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5.6
Pros:Drop off was quick and easy.Cons:Augusta pick up location was understaffed, the one agent was doing her best to take care of customers. My vehicle was filthy inside with sticky stuff all around. The agent did take the time to try to wipe it down and had Sears agents clean off the exterior. 2 agents could make a world of differenceReviewed 2019 Jun 24
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2.0
Pros:Not much.....Cons:Rep was either u trained, didnt care, or wasnt empowered to handle my problem... Phone line customer service was horrible! This does it for me and avis!Reviewed 2017 Aug 19
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4.0
Paid Extra for a Round Trip ReturnCons:I paid a premium to drop a vehicle off at a different location than I picked it up at ($122 for a one day rental). The vehicle was a crappy Kia Rio that had a super low and uncomfortable passenger seat (my husband is 6'5" and couldn't see over the dash...) Here's the kicker.. I ended up driving the EXACT same car back for the return part of my trip... dropping the car at the original pick up location. So, essentially, I paid a premium to drive a crappy car for Avis back to it's original location. The car also smelled like smoke.Reviewed 2017 Jul 10
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2.0
CHARGED FOR 2 DAYS. HAD CAR FOR 4 HOURS.Pros:I was charged for a two day car rental, when I only had it for a few hours. It has injected my soul with the fear of trusting this car rental agency ever again. *Thank you so much for making me feel comfortable when traveling (*sarcasm)Cons:I was charged for a two day car rental, when I only had it for a few hours. It has injected my soul with the fear of trusting this car rental agency ever again. *Thank you so much for making me feel comfortable when traveling (*sarcasm)Reviewed 2016 Dec 31
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10.0
Pros:All good.Reviewed 2016 Feb 22
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10.0
Simple and EasyPros:The entire process is pretty easy. Just remember that the Avis counter is now with Budget instead of the Avis counter.Cons:Be careful about the insurance coverage through Kayak. That's not Avis' coverage but Kayak. If you have any problems, you have to go through Kayak not Avis. Luckily this didn't happen to us but it's good to know before spending the extra money.Reviewed 2015 Nov 30
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