Pros: Drop off was very easy, friendly employees.
Pros: Staff was helpful. Drop off was great.
Pros: Staff was fast and friendly
Pros: Vehicle selection and ease of drop-off.
Cons: Tried a self-checkin kiosk for the first time and found it challenging. There was a long, slow line for the check-in counter, so I persisted after a couple failed attempts. Some of the error was mine, but the kiosk UX did not help me understand what was happening when it was processing at a point or two. A promising idea but could be improved.
Pros: Drop off and pick up were easy
Cons: Car had obviously been previously smoked in
Pros: Excellent customer service
Cons: Nothing. Perfect experience
Pros: Drop off was not "super easy" there were issues. It was not unacceptable though.
Cons: The pickup I rented at first, I kept only 2 weeks because it had high mileage and had been beaten half to death by previous renter(s). I exchanged it for another and it was cleaner, slightly lower mileage, but the check engine light kept coming on. Also F150's have door code unlock but the vehicle security code sticker had been removed from the glove box. It's nearly impossible to reach the location staff via phone. You *might* get someone to return your call the next day if you get through to a fluent english-speaking customer service person.
Pros: The car.
Cons: Really no interaction or assistance at pick up. Car was not as clean inside and outside as it should have been.
Cons: The line for picking up the car was insane. Enterprise, National & Alamo were all combined into one line for one counter with only a few people working. I had to wait in line for over an hour just to check in.
Then the car we were given absolutely reeked of weed and clearly hadn't been cleaned thoroughly -- there was sticky residue on the seats and food crumbs on the floor.
Won't be renting with Alamo again.
Cons: Inside of vehicle smelled like marijuana
Cons: Dropoff was not the best.
Cons: Alamo was closed and we were forced to re-locate to the enterprise counter. This was not a big deal, but when we tried to get our full size car we were informed only pickup trucks and mini vans were available. Since we were traveling with 5 people we needed a full size pickup truck, of which only one was available. When we got in the truck it had a strong stench of marijuana and would not start. The truck was very dirty and had spilled foods and drinks all over the car. I found someone who worked for enterprise and they told me just to pick out a different vehicle. I opted for a van, which was also very dirty and smelled like a wet dog. This was the best they could do I was told. The vehicle drove great and I had no issues dropping off.
Alamo has 1 rental location in College Park. Take a look at our Alamo rental location map to find the best rental cars near you.
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