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Reviews for Alamo in College Park
Pros
" inside and out."(in 4145 reviews)
"Easy pickup, -off."(in 2093 reviews)
" was great, price good."(in 4049 reviews)
Cons
"The wasnt cleaned"(in 2541 reviews)
"The was filthy."(in 2541 reviews)
" wasn't cleaned before my rental."(in 2455 reviews)
Overall Rating8.2 Very goodBased on 202 reviews
Cleanliness
8.2
Comfort
8.4
Overall
8.3
Pick-up/Drop-off
8.2
Value for money
7.8
Recent reviews
Traveler rating
54
19
3
9
5
0
14
Find reviews that mention:
10.0
My hubby needed to reserve the car in his name instead of my name being on the car, and Alamo in ATL was so kind enough to change the names without problems. Thank you Alamo for making our life that much easier!Reviewed 2025 Jan 05
review from
8.0
Pick up was kind of like a free for all. There were not many cars available and People were actually running to claim a car.Reviewed 2024 Dec 26
review from
10.0
Process was very smooth. Wish the fee for drop off at a different location was not as steep.Reviewed 2024 Aug 14
review from
8.0
The pickup lines were long and it was frustrating to wait upwards of 40 mins.Reviewed 2024 Jun 04
review from
2.0
I called and confirmed that there would be a car for me. Keisha said yes there was a Nissan SUV for me, so I rode to the airport to pick it up. When I got there, the people at the counter said there was not a car for me.l and that they do not take same day reservations. I told them I spoke to Keisha and she said there was a car here for me. They said “customer service doesn’t know what inventory we have. We don’t have any cars, and no one else does.” Why would Alamo let me make a reservation if they didn’t have any cars or accept same day reservations? So frustrating. They offered no help either.Reviewed 2024 May 27
review from
8.0
Car was worn and tired. Drop off staff was excellent & friendly. Pick up staff was cold and unwelcoming.Reviewed 2024 Feb 20
review from
10.0
Karen at the customer service desk was a true GEM & PLEASURE assisting me. She gave me information on what cars would be best on gas mileage. Based on my travel plans. When I first arrived at the desk. She greeted me with a smile, and some of the best customer service. I have encountered in a very long time. Even while choosing a vehicle the total staff. Went over and above & out their way. To ensure I was taken care of, and satisfied with my experience. Not to mentionthe drop off of the car was just as easy and great.Reviewed 2023 Dec 25
review from
2.0
At the counter I had told that they don’t have any car. I end up paying triple cost since I got it at a car from Hertz counter.Reviewed 2023 Nov 22
review from
2.0
The car I reserved was not available as they were sold out and I had to find a last minute rental at another agency. I was told by Alamo that they do not have cars booked on third party sites less than 48 hours in advance.Reviewed 2023 Nov 09
review from
8.0
Great vehicle and friendly service. The ATL location is understaffed leading to long lines.Reviewed 2023 Oct 23
review from
6.0
We had a late arrival into ATL, and when we arrived at the car rental facility, the Alamo counter was closed. They had kiosks available but they ended up not working. There were signs at the counter saying to go to their nearest partner for assistance, but it was not clear. Finally, we ended up at the Enterprise counter and were helped from there. Once we got assistance, everything was fine - service at the counter was great, same with drop off but it was confusing upon arrival and took a lot longer than needed.Reviewed 2023 Sept 21
review from
10.0
We initially had trouble getting the right sized vehicle (6 people with luggage for a week+), but the staff worked with us and got us the right vehicle. They didn't stop until we had what we needed. Price was better than any other company too, not a steal, but better.Reviewed 2021 Jul 06
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