Guest reviews
Overall rating
8.4
Excellent
Based on 293 reviews
Cleanliness
8.5
Comfort
8.5
Pick-up/Drop-off
8.3
Value for money
8.2
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Pros
"Staff was friendly and informative"
(in 3572 reviews)
"Great car - thank you!"
(in 5305 reviews)
""Great Staff, easy pickup dropoff.""
(in 2248 reviews)
Cons
"They had no cars available."
(in 4241 reviews)
"Car was not clean inside."
(in 4134 reviews)
"Difficult to pick up cars."
(in 4202 reviews)
Recent reviews
Traveler rating
84
19
16
8
8
Find reviews that mention:
customer service
car was clean
staff was friendly
great service
great customer
friendly and helpful
pick up and drop
car available
great car
great experience
airport location
quick and easy
picked up the car
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10.0
Pros: Easy check-in and return processes. Friendly and professional customer service representatives.
Cons: Nothing.
review from
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5.2
Cons: I was charged a drop fee (rented at ATL, dropped at STL as per the contract). The rental was not supposed to include a drop fee, but my credit card shows an almost $600 charge for what was supposed to be a $200 rental. I expect a refund of the drop fee. Thank you. -c.
review from
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10.0
Pros: Yes
Cons: Everything was easy.
review from
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3.6
Pros: People
Cons: Long wait time, over hour
review from
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6.4
Cons: Very long line, shared with Nationwide. All reps were VERY pleasant. The pickup was slow. Had to exchange the first car due to mechanical problem. This process was FAST!
review from
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7.6
Cons: It was very difficult to find the rental desk coming from outside the airport. Better signage or online instructions needed. Also, Enterprise would not honor my reservation without a major credit card on file. This should have been disclosed up front.
review from
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8.0
Pros: Car price was great!
Cons: Someone to be at the drop-off place. It was confusing where to leave the car and keys
review from
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8.4
Cons: It would have been nice on drop offs if I could have used the restroom. Covid-19 restored not somebody's been driving for hours and he use the restroom and they would not let me in. The other issue is I think it could have been better than $21 a day. I had offers for $12 a day but decided to use Enterprise because of a drop off in Statesboro. Garage to be nice if you guys should do a triple a discount and I typically rent through hurts and they offer AAA. Freddy
review from
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9.6
Pros: The pick up and drop off was easy.
review from
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10.0
Pros: The convenient rental process, the courteous staff, and superior customer service!
Cons: Nothing at all, everything was perfect!
review from
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4.4
Pros: The staff when I receive my car was great.
Cons: The attitude I received at the counter from the attendant was very mediocre I informative and insensitive. Every time I’ve traveled to Atlanta I’ve rented with enterprise however the policies have changed every time. Specifically to the treatment of a State of Georgia driver’s license holder. I’m originally from the state however I’ve been in the military 16 years and the rental process at the airport is not catered to residents. That was extremely apparent this last visit.
review from
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8.0
Cons: Windows in car were not very clean.
review from
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