Pros: Easy check-in and return processes. Friendly and professional customer service representatives.
Cons: I was charged a drop fee (rented at ATL, dropped at STL as per the contract). The rental was not supposed to include a drop fee, but my credit card shows an almost $600 charge for what was supposed to be a $200 rental.
I expect a refund of the drop fee.
Cons: Everything was easy.
Cons: Long wait time, over hour
Cons: Very long line, shared with Nationwide. All reps were VERY pleasant. The pickup was slow. Had to exchange the first car due to mechanical problem. This process was FAST!
Cons: It was very difficult to find the rental desk coming from outside the airport. Better signage or online instructions needed. Also, Enterprise would not honor my reservation without a major credit card on file. This should have been disclosed up front.
Pros: Car price was great!
Cons: Someone to be at the drop-off place. It was confusing where to leave the car and keys
Cons: It would have been nice on drop offs if I could have used the restroom. Covid-19 restored not somebody's been driving for hours and he use the restroom and they would not let me in. The other issue is I think it could have been better than $21 a day. I had offers for $12 a day but decided to use Enterprise because of a drop off in Statesboro. Garage to be nice if you guys should do a triple a discount and I typically rent through hurts and they offer AAA. Freddy
Pros: The pick up and drop off was easy.
Pros: The convenient rental process, the courteous staff, and superior customer service!
Cons: Nothing at all, everything was perfect!
Pros: The staff when I receive my car was great.
Cons: The attitude I received at the counter from the attendant was very mediocre I informative and insensitive. Every time I’ve traveled to Atlanta I’ve rented with enterprise however the policies have changed every time. Specifically to the treatment of a State of Georgia driver’s license holder. I’m originally from the state however I’ve been in the military 16 years and the rental process at the airport is not catered to residents. That was extremely apparent this last visit.
Cons: Windows in car were not very clean.
Enterprise has 2 rental locations in College Park. Take a look at our Enterprise rental location map to find the best rental cars near you.
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