Cons: The lines were extremely long and they only had two customer service reps working one of which was very rude. He was do busy trying to upsell me that hechave me the wrong rental agreement. When I returned the car I had to stand in line again due to this error. The rntire rental experience was mediocre.
Pros: The car return was easy.
Cons: Upon picking up the car, we noticed it was dirty and trash had been left inside. The check engine light was flashing, as was the oil change signal.
Cons: No cars went elsewhere waited for over an hour then left over 50 people in line waiting
Pros: Pickup person at counter was very nice. Not much to say about dropoff
Cons: Not much
Cons: One hour wait at least to pick up. Understaffed, otherwise would have been ok.
Pros: Staff at desk on both ends were working alone with long lines, felt understaffed.
Cons: The desk was closed at 830pm and we had to go outside to the Preferred desk. This wasn't clear and several of us waited around confused, which was a bummer after a long flight and missing a connection.
Pros: There were two women who stayed after hours at the pick up counter because the weight of poor management was put on their shoulders unfairly. They were amazing and so kind
Cons: The car was not great. It was given to me with deflated tires. Getting them them to remove it from my life was such a hassle
Pros: The car itself was good. Clean, in good condition no issues.
Cons: The AVIS line to pick up the rental car was Ridiculous! We waited for an hour and a half.
Pros: Price was great! Couldn’t beat it. $19 for 12 hours after taxes. $6 more bucks if you add the gas I used.
Cons: To some extent understandable in this current environment, but waiting in line outside for 2.5 hours just to get the car that I reserved, very frustrating...especially since it was from 10pm -12:30am. On the other end, Drop off was too easy. Just a shame the pickup process was awful, despite the three man crew they had on hand for 15 folks in line.
Cons: Refunf assistance during covid 19
Cons: didn’t have any cars when i got to the rental coi ter
Pros: Staff was fine
Cons: Avis did not honor reservation. Only offered upgrades for more money.
Avis has 1 rental location in College Park. Take a look at our Avis rental location map to find the best rental cars near you.
No (According to our data)