10.0
Staff was great and very helpful!Reviewed 2022 Sep 30
review from![kayak]()
2.0
Communication prior to the requested pickup time. Once I arrived at the rental counter, Customers were told their were no cars available, we would have to wait an two additional hours after processing our rental information for our cars.Reviewed 2022 Aug 25
review from![kayak]()
2.0
I made a reservation for 11 am since I had a tight schedule to adhere to. When I got there they had no cars available except for an upgrade, which. I had to take and pay more money for.Reviewed 2022 Aug 25
review from![kayak]()
2.0
Pros:I like the vehicle.Cons:I still have not got my refund for my deposit of $300.00 4 days after I returned the vehicle, and budget airlines does not have anyone I can speak to on this. So at this point, after calling over 6 times and not being able to get anyone, I’m going to escalate the hell out of this until budget Car Rental refunds me my deposit of $300.00.Reviewed 2021 Apr 20
review from![kayak]()
2.0
Pros:nothing to like. horrible service, gross car, huge van instead of compact, so much wrong with this experience. at least we got a carseat we requested for the toddler, that's the only thing that didn't go absolutely wrong.Cons:I waited for 6.5 hours after my scheduled pickup time, exhausted after an international flight with my family (including a small child), and was eventually given a huge family van instead of the efficiency I requested. It had a gross muffin on the floor, and caramel or something gooey on the center console area. Staff was outrageously rude, and I wasn't the only one waiting for hours. It was such a nightmare. I've never had such a horrible experience with a rental car.Reviewed 2021 Apr 19
review from![kayak]()
10.0
Pros:YesCons:Possibly one more staff behind the counterReviewed 2021 Mar 30
review from![kayak]()
4.0
Pros:Staff was helpful and friendlyCons:Apparently when you reserve a car at Atlanta it only guarantees the rate it doesn’t actually guarantee you will have a car. They initially told us there was no car available and we arrived at 10pm with a 4 hr drive home. Unbelievable to say the leastReviewed 2021 Mar 14
review from![kayak]()
4.0
Cons:Line to pick up rental was so long I had to go with another company. Easily a two hour wait. Longer than my flight.Reviewed 2021 Mar 08
review from![kayak]()
4.0
Cons:There was a lack of respect for social distancing and mask etiquette on both sides (pick up and drop off). They also surprised me with unexpected fees with no one working in the central office on the weekend to answer my calls and rectify.Reviewed 2021 Jan 11
review from![kayak]()
2.0
Pros:Staff was no Help at allCons:Just start over with the whole staffReviewed 2021 Jan 02
review from![kayak]()
2.0
Cons:Very rude, never gave full information. Gave me approval for rental then when I got a tide to there, I was told they don't rent locally. Left me stranded for hours while finding a rideReviewed 2020 Dec 27
review from![kayak]()
2.0
Pros:NothingCons:People actually did their job.Reviewed 2020 Dec 22
review from![kayak]()