Guest reviews
Overall rating
8.6
Excellent
Based on 159 reviews
Cleanliness
8.7
Comfort
8.6
Pick-up/Drop-off
8.6
Value for money
8.5
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Pros
""Easy drop off, friendly service.""
(in 1963 reviews)
"Staff friendly & very helpful."
(in 2020 reviews)
"reliable flexible good customer service."
(in 556 reviews)
Cons
"I didn’t even get the car."
(in 2541 reviews)
"You don't accept debit cards"
(in 2455 reviews)
Recent reviews
Traveler rating
40
12
6
1
11
Find reviews that mention:
customer service
car was clean
great car
pick up and drop
friendly staff
quick and easy
great price
great service
great experience
picked up the car
car available
return the car
great value
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5.6
Cons: Alamo did not honor the agreed amount. They also did not have tha vehicle that was promised. Told me they gave me an up grade and then charged me for it. Your price 225.00 counter price 445.00. Never again!
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10.0
Cons: Everything was great!
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7.2
Pros: Ease of return
Cons: They didn’t have record. Had to pay taxes twice.
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9.6
Pros: The rate was good, pick up was quick, the SUV was in good condition and the drop off was easy, expedient, and did not require me to go inside the building.
Cons: The car smelled a little funky, but not a big deal because It was clean.
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8.4
Pros: Greatb car
Cons: Understandable, due to coronavirus, but there were one or two poor souls dealing with weary travelers. They kept cool under pressure, to their credit. However, I blame management for placing them in this difficult position and for making all of us wait so long for our cars. Management needs to focus on how to work through this thing.
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10.0
Pros: Drop off and pick up easy
Cons: Nothing really. It was all just as expected
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10.0
Cons: Nothing could have been better. They didn’t have the Jeep I reserved, so they immediately offered me an upgrade to an all wheel drive luxury car. No questions asked. I couldn’t be happier with the whole experience.
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10.0
Cons: It was great!
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3.2
Pros: I got a car
Cons: Been organized, knew what they had for inventory, communicated with lot staff
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10.0
Pros: Everything was great....including the price!
Cons: Kayak is a great option to find the best deal on Car Rentals!
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4.8
Pros: The car was fine but the help with check in and out was terrible. Customer service reps were not helpful in assisting with changes to reservations (shortening duration of rental, etc.)
Cons: Flexible agents
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10.0
Pros: The staff was friendly. Check in and check out was super easy and quick. I loved the car and that the staff gave me a choice of vehicles. Very pleasant experience. Will definitely rent again from them in the future.
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