Find reviews that mention:
8.0
The car had great amenities and was fun to drive. However, the gas mileage was lower than most cars I've rented. VWs are probably not the best car to rent for that class as people are often looking for gas efficiency from a compact. Also, the car was rented to me with a very strong cannabis smoke smell, which we ultimately had to purchase our own car odor eliminators to combat during our time with the car. I expect Payless to enforce an additional cleaning fee to renters who return a car with any smoking/vaping odors. And then of course Payless must use that fee to take measures to actually remove the odor from the vehicle before renting it. Air it out, apply odor-removing treatments, etc.Reviewed 2022 Jan 02
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10.0
It was so simple. The prices was quick and efficient. I had great customer service. The car was perfect.Reviewed 2021 Oct 23
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10.0
Pros:The staff was great!Cons:The price.Reviewed 2021 Jun 15
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10.0
Pros:The car was amazingCons:They could of filled up the windshield washer fluid. It was completely emptyReviewed 2021 May 24
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8.0
Cons:Everything was great although I would avoid the Hyundai Kona had a battery charge issue But nothing to do with Payless.Reviewed 2021 Apr 01
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5.2
Pros:Easy check-inCons:Car I reserved was not available. Was given a car in a lower category, and told I needed to contact Kayak to get a refund on the difference. Why couldn't they just refund me on the spot? And why wasn't a car I reserved available?Reviewed 2020 Sep 29
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2.0
Pros:Nothing, they had no cars available for myself and other customers that showed up after meCons:Have giving me a heads up that there was not going to be a car available for my needs.Reviewed 2020 Sep 08
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4.0
Pros:The woman who helped me check out my car first was very sweet.Cons:The cars were all extremely dirty. I even had to change cars twice because they had a strange animal pee smell and hair everywhere. Idk why these were considered to be good to rent out? Then I take a car and half way to my very short destination the car says to change the oil!! It started shaking. I was worried so I rented another while at my vacation spot. Was sad but whatever I guess. Just won’t be using the avis/Payless/budget rentals again..Reviewed 2020 Jul 12
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10.0
Pros:The staff person that assisted me was friendly and helpful. Great value. The drop off couldn't have been easier, a staff member was right there to receive the car and keys when I pulled in and the drop off is right at the Fresno/Yosemite airport.Reviewed 2019 Jul 09
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10.0
Pros:Staff was super helpful!Cons:If the headings for location of Payless vehicles could be more visible. Had a difficult time finding mine. Luckily there was an attendant out there:)Reviewed 2019 May 19
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10.0
Pros:I was able to get the car quickly. The vehicle was clean. The staff were decent.Reviewed 2019 May 19
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2.0
Payless was terrible.Pros:Nothing.Cons:I reserved a car for $18.04 per day. When I arrived, they said that they didn't have a car available. "Mika" said they had one car available, but I'd have to pay $85 dollars per day for it. He said, "That's your own fault for going through a 3rd party company" (in reference to Kayak). I left without a car. I told my husband. He went up to the counter. He talked to "Barbara." She said that she would give us the car for $28.04 per day. Take it or leave it. We needed a car, so we were forced to take it. We will never use Payless again. We will likely never use Kayak again.Reviewed 2019 Jan 09
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