Cons: Staff not friendly at all definitely needs better customer service attitude.
Pros: The reservation process was easy. The SUV was clean, and pick up was fast and easy. The employees at the counter inside the airport were friendly and expedient.
I did have to walk back inside the airport to the desk to return it, but other than that, the return process was smooth, quick, and friendly.
Cons: The reservation and service was great, though the price was a bit steep. It was a last-minute reservation; however, so that is just how it is. I didn't like some of the features of the SUV. The high beams flickered on and off at will while we were navigating curvy mountain roads in the dark. I did NOT enjoy this. The suspension wasn't as smooth, nor the handling as tight as the Jeep Cherokee we rented the following weekend from a different company.
Cons: Quick with excellent customer service.
Pros: The car was washed and clean.
Cons: Pick up was not good. I was told that I couldn't use my company credit card that I used to book the reservation online because my first name on the card was different than my driver's license (it is my nickname on the credit card). This was the first time in 20 years it has ever been a problem and the rep asked me if it was the first time I rented from Thrifty because this is how the system works. I didn't really appreciate that as an answer. She then says when I come back she can switch the credit cards. I asked her why she didn't lead with that at the beginning of the conversation versus quoting me company policy. Another concern was insurance coverage (company versus personal based on the credit card on file). The drop off was a little better. The line was really long and nowhere does it say you have to stay in line to drop off. Luckily I asked because I was in a hurry (and didn't have to wait in line). The issue here was switching the credit cards which would require me to wait in line. The rep said to write my email down and they would send the final receipt later in the day. I did not receive the email as promised. I called two days later and finally received the second part of the bill (first part on my company credit card, second part on my personal credit card). The experience with Thrifty was OK at best. I'll likely choose a different rental car company in the future. Thank you.
Cons: Thanks for a great service.
Pros: Easy pick up and drop off.
Cons: Better phone to music connections
Pros: Drop off was easy, when we picked up our car they offered us an upgrade that worked well for our drive time
Pros: Couldn’t even pick up vehicle
Cons: Rules and regulations. Was not told about the no debit card policy until morning of!!!!
Will not rent from again.
Pros: Not much.
Cons: Have to pay an extra fee for a midsize car. When I booked my rental I chose manager choice option. When I pick up the vehicle I was told I could only get a compact car and any other car would be an extra fee. If I would've know that, I would have just booked a mid size for a cheaper price than what I paid. I will not be using thrifty rental again.
Pros: I really liked the ford hybrid. I traveled 650 miles and it only cost me $50 in gas. Yeah.
Cons: I was caught in stop and go traffic for three hours. Yikes.
Pros: Most everything
Cons: On return no one there to explain drop off Walked about 1/2 block distance away from car to drop key to personnel It was 4:30 In morning But a sign saying leave car here Take all your belongings take key take picture of mileage and fuel gauge And a little map showing where to drop off key would’ve been fantastic.
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