Pros: The staff was very friendly.
Cons: However, the cleanliness of the vehicles were horrible. Our first car that the staff provided to us smelled like marijuana. You can tell that they did not air out the vehicle nor try to get rid of the smell whatsoever. The second vehicle was just as bad. There were dents and scratches all over. The inside of the car was dirty and poorly maintained. There were soda spills on the center console, no floor mats, the side panels were sticky, and most of all the windshield fluid was low so the car would beep annoyingly every 10 mins to let us know it’s low. The car did took us where we needed to be but I felt disgusted being in the car. I even wiped and cleaned the car down but I felt like it wasn’t enough. The staff was nice and friendly but the vehicles... didn’t do it justice.
Pros: Only one employee working the pickup and drop off counter. Waited 1 hour plus to pick up a car.
Cons: I was charged an extra $105 without explanation, and despite nearly 10 customer service calls I have not received my money back.
Pros: The internet was easy to select and perform; the gentleman that helped me attain the car and then was also there when I returned it was nice and professional. A joy to work with!
Pros: It ran like you would expect
Cons: It really smelled like cigarettes which is always annoying. The brakes were so touchy you could barely press on them without jerking to a stop. The car was filthy when I picked it up. There was no attendant when I went to drop it off.
Pros: Not really. The staff person was very hurried, didn't give me good directions to the car, talked too fast, couldn't understand him when he did talk. I had to ask him to repeat himself several times. I'm NOT hard of hearing.
Cons: Staff rep needs customer service and communication training.
Pros: Short line. Great customer service.
Cons: If you don't fill up with gas the surcharge is extreme.
Pros: Great service, very helpful staff
Car wasn’t ready
Pros: They had the car ready within minutes but had to wash it before it went out. In all fairness, I booked that morning, but still, don’t advertise as available if the car isn’t there.
Cons: The car needed service so the service reminder kept pinging at me and the gas cap was missing creating a 1-2 effect. The car wasn’t happy. The drop off was tough with off site rental office and I had to arrange transportation to the rental office via shuttle which is fine generally, but this time I was in a hurry to get to my appointment, so the delay was in vain.
Pros: The process was quick and easy. The agent was very friendly and helpful. Returning the rental was an easy process as well.
Cons: Everything was amazing. Nothing to dislike.
Customer service was AMAZING!
Pros: There were a number of people at the counter and yet the service was timely, efficient, kind - all of which are deeply appreciated by tired travelers in a hurry. It was a freak storm situation as well, and the customer service staff was incredibly sensitive to the hazards on the road and set me up in the perfect car for the journey. I can't say thanks enough.
Pros: Very easy dropoff.
Budget has 3 rental locations in Fresno. Take a look at our Budget rental location map to find the best rental cars near you.