Guest reviews
Overall rating
8.4
Excellent
Based on 61 reviews
Cleanliness
8.3
Comfort
8.5
Pick-up/Drop-off
8.6
Value for money
8.1
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Pros
""Easy drop off, friendly service.""
(in 1963 reviews)
"Staff friendly & very helpful."
(in 2020 reviews)
"reliable flexible good customer service."
(in 556 reviews)
Cons
"I didn’t even get the car."
(in 2541 reviews)
"You don't accept debit cards"
(in 2455 reviews)
Recent reviews
Traveler rating
17
2
4
0
6
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9.2
Pros: The ease of pick-up & drop-off was great, particularly after renting on-line.
Cons: Small courtesy card/pamphlet with items listed to remind folks to first acquaint themselves with the dashboard. Lights, wipers, heat/ac controls, audio controls, emergency flashers, etc
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8.0
Pros: Absolutely! Very helpful
review from
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10.0
Pros: The staff was friendly and very helpful! Offered great suggestions as well.
Cons: Nothing !
review from
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2.0
Pros: Staff rude with poor service. Cancelled our car 5 hours after we made reservation and only an hour before our flight to where we would pick it up. Offered no help, simply said we do not have a car for you anymore. Told me “you can walk” when I asked her what does she think how will we get home which
Cons: Everything!!
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10.0
Pros: Yes
Cons: Everything was good
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10.0
Pros: Everything, but special shout out to the staff - they were efficient and very friendly, and I though I didn't have any questions I would have felt confident going to them if I had.
Cons: Nothing could have been better, I was in and out in no time with a clean, comfortable vehicle at a great price. Absolutely would use this service again.
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9.2
Pros: Staff was friendly, phone customer service excellent, drop off staff excellent.
Cons: I was talked into the fuel option by a staff member who gave me incorrect information about the distance to the town I was driving and how much fuel my car might use. I would have preferred if he had said "I don't know" to my questions than to give me inaccurate information.
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2.0
Pros: I liked absolutely nothing--I arrived at the airport and was told there were NO cars for my reservation. Not a smaller option, more expensive option, NOTHING. It was explained to me that a representative tried to call me "but you were on your plane"....but you guys know we can't answer then, right?!
Cons: Any sort of consolation for their error would have been nice. I was forced to go to another company and pay twice as much as what I had reserved with Alamo. If you don't have the cars available then DON'T TAKE THE RESERVATION.
review from
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9.6
Pros: Friendly staff
Cons: There is usually a bit of a line when picking up but it went fast
review from
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10.0
Pros: The young man from Enterprise that checked us in was excellent and helped us in learning to drive a hybrid car. His name was Trey Stephens. He was covering for Alamo.Easy and effi
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10.0
Pros: They gave me an upgrade to a midsize suv for free and it was very nice to drive in the mountains
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2.0
Cons: Booked a car, and when I went to pick it up, I was informed that they were over-booked and no vehicles were available. Bad business
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