10.0
Quick and easy. Gave good information and recommendations on vehicles.Reviewed 2023 Apr 10
review from![kayak]()
10.0
easy peasy process and friendly, efficient staff. Vehicle well prepared.Reviewed 2022 Nov 12
review from![kayak]()
10.0
Great customer serviceReviewed 2022 Sep 12
review from![kayak]()
10.0
Pros:The staff gave us interesting tips about the area which was so helpful.Reviewed 2021 May 12
review from![kayak]()
10.0
Pros:The ease of pick-up & drop-off was great, particularly after renting on-line.Cons:Small courtesy card/pamphlet with items listed to remind folks to first acquaint themselves with the dashboard. Lights, wipers, heat/ac controls, audio controls, emergency flashers, etcReviewed 2021 Feb 28
review from![cheapflights]()
8.0
Pros:Absolutely! Very helpfulReviewed 2021 Feb 10
review from![kayak]()
10.0
Pros:The staff was friendly and very helpful! Offered great suggestions as well.Cons:Nothing !Reviewed 2020 Jun 27
review from![kayak]()
2.0
Pros:Staff rude with poor service. Cancelled our car 5 hours after we made reservation and only an hour before our flight to where we would pick it up. Offered no help, simply said we do not have a car for you anymore. Told me “you can walk” when I asked her what does she think how will we get home whichCons:Everything!!Reviewed 2019 Aug 20
review from![kayak]()
10.0
Pros:YesCons:Everything was goodReviewed 2019 Aug 19
review from![kayak]()
10.0
Pros:Everything, but special shout out to the staff - they were efficient and very friendly, and I though I didn't have any questions I would have felt confident going to them if I had.Cons:Nothing could have been better, I was in and out in no time with a clean, comfortable vehicle at a great price. Absolutely would use this service again.Reviewed 2019 Jun 03
review from![kayak]()
9.2
Pros:Staff was friendly, phone customer service excellent, drop off staff excellent.Cons:I was talked into the fuel option by a staff member who gave me incorrect information about the distance to the town I was driving and how much fuel my car might use. I would have preferred if he had said "I don't know" to my questions than to give me inaccurate information.Reviewed 2019 May 14
review from![kayak]()
2.0
Pros:I liked absolutely nothing--I arrived at the airport and was told there were NO cars for my reservation. Not a smaller option, more expensive option, NOTHING. It was explained to me that a representative tried to call me "but you were on your plane"....but you guys know we can't answer then, right?!Cons:Any sort of consolation for their error would have been nice. I was forced to go to another company and pay twice as much as what I had reserved with Alamo. If you don't have the cars available then DON'T TAKE THE RESERVATION.Reviewed 2019 Mar 07
review from![kayak]()