Guest reviews
Overall rating
8.6
Excellent
Based on 36 reviews
Cleanliness
8.6
Comfort
8.8
Pick-up/Drop-off
8.5
Value for money
8.6
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Pros
"Staff were friendly and helpful."
(in 1394 reviews)
""Great price, very clean car.""
(in 3750 reviews)
"Great car and easy drop-off"
(in 1485 reviews)
Cons
"Terrible customer service as well"
(in 355 reviews)
"Will NEVER use Budget again!"
(in 252 reviews)
"Car smelled like smoke !"
(in 239 reviews)
Recent reviews
Traveler rating
10
3
3
0
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Find reviews that mention:
customer service
car was clean
pick up the car
credit card
easy drop
car available
great car
return the car
friendly staff
quick and easy
took a few minutes
car smelled
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great experience
great price
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4.8
Pros: Not much - was a super average
Cons: The staff here were wonderful the second day, but the pick-up was very hostile, and dismissive. They did the usual add-on speel - you want X, X, X? However they tried to push an upgrade on me - I live here and I think they thought I was a tourist. You do NOT need a full 4x4 for these mountain roads... This is Colorado, not the steppes of Mongolia.
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10.0
Pros: Friendly staff, super easy pick up and drop off.
Cons: Nothing.
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10.0
Pros: The free upgrade was very nice!
Cons: Nothing. I was very pleased
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6.4
Cons: The pick up address on the email that you guys sent me was wrong. That left me in a lurch and I wound up having to walk to the new location while I was short on time.
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10.0
Pros: yes.
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2.0
They were gone for the night
Cons: I made my reservation earlier that day and received confirmation. When I landed at the airport, the people at Budget had left for the night. The other car rental agencies were open. I ended up having to take an Uber to the next town for $124.
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10.0
Good service, nice people
Pros: Convenient, everything was ready to go
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10.0
Pros: The rental car lady was the best I have experienced in many years. Helpful,polite and very knowledgeable.We rented from the Sears outlet in Grand Junction, CO.
Cons: nothing
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9.6
Pros: Great customer service.
Cons: Nothing to mention.
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10.0
Super Friendly
Pros: The guy I dropped my keys with quickly confirmed everything and printed my receipt and asked me how the vehicle went for me.
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10.0
Pros: Excellent service, car and bang for the buck!!
Cons: It was perfect!
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10.0
Pros: Good service easy drop off
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