2.0
I was charged an additional $500 for a “one way fee” however no one could explain to me why I was charged. It was not on my original receipt and the worker at the return desk could not explain it. I called customer service and was only refunded $300. No workers could explain why I was charged this fee. I would like an additional $200 refunded for this fee that could not be explained to me.Reviewed 2023 Sep 28
review from 6.0
Cons:The interior of the vehicle was very dirty. Carpet was NOT vacuumed, dash and surfaces were not wiped down, so I know it was not sanitized. My wife and I had to sanitize the entire vehicle prior to our leaving the lot. This is a very sensitive time and to have a rental vehicle not properly prepared for a guest is disappointing. Had we not been late for an engagement, I would have returned the vehicle and rented elsewhere.Reviewed 2021 Apr 20
review from 10.0
Pros:Car was perfect for trip and very reliable. Pick up and drop off were super easy and staff was very helpful and accommodating.Cons:Nothing.Reviewed 2020 Nov 18
review from 2.0
Pros:The staff was absolutely horrible, I made a reservation online.. when my plane landed.. the car rental place was closed an I had to fine away out of the airport. When I called customer service they told me they couldn't help me and it wasn't their problem.. No when I asked to be transferred to a supervisor she informed me there was no one there to assist me and hung up.. so not only did I not get my rental at all.. but I also had the most rude representative on earth.. very upset!! Wasted a total of 3 hours of my timeCons:make sure if you are accepting reservations for rentals.. that someone is actually there to assist the customer.. and bump up your customer service... absolutely appalled.Reviewed 2020 Aug 02
review from 10.0
Cons:Car needed a v6 engine for Colorado mountainsReviewed 2019 Aug 27
review from 4.8
Pros:Staff was nice but it was unorganizedCons:Original car had a nail in the tire, then when I went back, the store was closed. After waiting, I received a new car, that was filthy and extremely uncomfortable.Reviewed 2019 Aug 11
review from 9.6
Pros:The staff was super quick, prepared, and courteous. The car was very nicely equipped.Cons:It could be a little more affordable.Reviewed 2019 Jul 10
review from 8.4
Pros:All went very smooth.Cons:Had large white writing on windshield that I couldn't removeReviewed 2019 Jul 06
review from 10.0
Pros:Friendly staff, easy reservation, good price for last-minute one-way rental!Cons:Nothing.Reviewed 2019 Mar 26
review from 9.6
Pros:Easy check in, no hassles, no shuttle, no protracted sales pitch on additional insurance. Car was exactly what I wanted. Representative was very accommodating.Reviewed 2018 Dec 15
review from 9.6
Excellent experience, except squealing at one pointPros:Pick up and drop off was extremely convenient and quick. The car was very comfortable and fuel efficient. The cost was very reasonable, especially compared to enterprise.Cons:At one point, the front left tire was squealing very loudly as if the brakes are going out.Reviewed 2018 Aug 19
review from 9.6
Unexpected landing...terrific surprise from Avis!Pros:When our SW flight landed unexpectedly in Grand Junction (due to bad weather in Denver), we were able to get the last one-way rental from Avis. Great customer service, nice car, no hassle paperwork. We were on our way in a jiffy. Thanks Avis!Reviewed 2018 Jul 25
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