Guest reviews
Overall rating
8.2
Excellent
Based on 66 reviews
Cleanliness
8.5
Comfort
8.3
Pick-up/Drop-off
8.3
Value for money
8.0
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Pros
"Staff was friendly and accommodating."
(in 1049 reviews)
"We had a great experience."
(in 361 reviews)
"Customer service was friendly and helpful"
(in 389 reviews)
Cons
"I will never use dollar again."
(in 256 reviews)
"The customer service was bad."
(in 326 reviews)
"The car conditions were terrible."
(in 2963 reviews)
Recent reviews
Traveler rating
16
6
8
5
2
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
compact car
great car
car available
easy drop
friendly staff
great value
quick and easy
great price
great experience
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2.0
Cons: We had to cancel our trip due to covid and could not get a refund.It was my mistake for not reading the refund policy more carefully. Had I done so I would not have booked the rental. I will not be using this company anymore.
review from
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8.8
Pros: Great car for the price!
Cons: I guess the low price was the reason the vehicle had so few features (no CarPlay or navigation) seemed to be very base model of Nissan Rogue. Rear window appeared to have been replaced (you could see the places where the window “grips” were when they installed it - and the rear window defrost/defog didn’t work either)
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8.0
Pros: We got an upgraded SUV
Cons: They charge $13.50 per day for each additional driver, including a spouse. This is high!
review from
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10.0
Pros: The woman who assisted me with my car pick up was so helpful! She provided a map of the area, drew routes on the map for me, and provided tips for grocery stores, etc. She also permitted me to park in the rental lot when I returned that evening to pick up my sister at the airport.
Cons: Everything was really great!
review from
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2.0
Pros: The staff was not friendly or helpful.
Cons: There could've actually been a car reserved... No cars available for six hours when I arrived to pick up. This caused my trip to be cancelled. Don't confirm booking for your customers if there aren't any cars available.
review from
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10.0
Pros: I especially liked the staff person at the desk on Friday morning (5/31). He answered all my 1000 questions with a smile and real responses.
Cons: This experience was just great and there isn't anything I would change.
review from
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10.0
Pros: The check-in process went quickly and they didn't pressure me to buy anything extra. It went very well. I asked for a smaller car, but got a nice truck, which was fine. The Sirius radio was another nice plus.
Cons: I actually can't think of anything that would have made the car rental experience better.
review from
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7.2
Cons: Clean the car better.
review from
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8.0
Pros: The service desk was very nice and accommodating. The car was clean and nice
review from
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4.0
Cons: The car has less than a half tank of gas and I did not notice until I exited the airport
review from
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10.0
Fast friendly
Pros: Great rate
review from
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6.0
Sketchy
Cons: Customer service was horrible. Very difficult to extend rental. Received different prices online, on phone and in person but no one could explain why.
review from
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FAQs about renting a car from Dollar in Grand Junction
How many car rental locations does Dollar have in Grand Junction?
Does Dollar have a car rental location at the airport: Grand Junction Regnl airport (GJT)?
Does Dollar offer shuttle or airport pick-up services from Grand Junction Regnl airport (GJT)?
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