Guest reviews
Overall rating
8.2
Excellent
Based on 59 reviews
Cleanliness
8.4
Comfort
8.5
Pick-up/Drop-off
8.0
Value for money
8.2
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Pros
""Easy drop off, friendly service.""
(in 1963 reviews)
"Staff friendly & very helpful."
(in 2020 reviews)
"reliable flexible good customer service."
(in 556 reviews)
Cons
"I didn’t even get the car."
(in 2541 reviews)
"You don't accept debit cards"
(in 2455 reviews)
Recent reviews
Traveler rating
22
6
2
2
4
Find reviews that mention:
customer service
car was clean
great car
pick up and drop
friendly staff
quick and easy
great price
great service
great experience
picked up the car
car available
return the car
great value
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8.4
Cons: Only issue was that the car reserved was not available, and the only ones available were minivans. Everything else was fine
review from
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2.0
Cons: Never got a car. Never got any compensation for the massive inconvenience.
review from
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8.8
Pros: yes
Cons: more flexibility. returned one hour later than estimated I would and was charged $30 more dollars or one day.
review from
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4.4
Pros: The car was nice good value for money
Cons: When I arrived in Jackson there was a line and everyone was waiting on cars. They had no cars available for the people that had landed. When I received my car it had been washed quickly. There were hand prints on the windows and once dried the car wasn't clean. The inside wasn't cleaned well.
review from
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8.0
Pros: I didn’t rent through Kayak, which never sent me a confirmation. I ended up through Travelocity. Your site provides no way of contacting you with a problem so I’ll just use Travelocity in the future.
Cons: Kayak’s site and customer service, which is none!
review from
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8.8
Cons: Car kept dropping out of cruise control.
review from
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10.0
Pros: Great service and car !
Cons: ChArging money to park car in airport parking lot while paying for rental car seems unfair.
review from
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10.0
Pros: Pickup in Jackson, Mississippi was the easiest, smoothest, friendliest car pick up I have ever done. Drop off in Denver, CO was the same. I have had anxiety over dealing with car rental companies and I will now never switch from Alamo.
Cons: Nothing
review from
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9.6
Pros: Great staff, easy pick up and drop off.
Cons: The actual car itself was quite noisy on the road with the windows down, and I almost returned it except that I ended up needing the AC more in the heat so I didn’t ride with the windows down. But what a loud, no deafening noise on the Nissan Kicks.
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10.0
Pros: Great staff!
review from
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10.0
Easy
Pros: Car was there. Brand new.
review from
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10.0
Pros: Adapted to my schedule change. Helpful and quick
review from
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