10.0
The desk attendant was fantastic.Reviewed 2022 Jul 18
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8.0
Easy pickup and drop offReviewed 2022 May 04
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2.0
I arrived at 9am for car pickup. Line was 30+ people long due to major understaffing. Took at least 45 minutes to get up to the counter. Then was told that it would be a longer wait as they didn’t have cars ready to go again due to major understaffing of people preparing vehicles for rental. It was at least another 45 minutes to wait for a vehicle. The timeframe I lost should have been subtracted from my cost! Please make an adjustment for this and credit me money back. Thank you for your attention to this matter.Reviewed 2022 Apr 02
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7.9
Wanted a VanReviewed 2021 Jul 30
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2.0
Cons:Showed up and they have no car. Even though my reservation said they had one. Wasted around $50 on Uber rides to and from the airport that had no carReviewed 2021 Jun 30
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2.0
Pros:Never got a car, so nothing to like.Cons:I was sent to a pick up location that had been closed for years. Had to travel 10 miles to another location, then told I wasn’t in their system so no car available. Thank goodness Budget was right next door.Reviewed 2021 Apr 18
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10.0
Pros:First time customer. No wait and no long paper work to fill out.Cons:More Variety to choose from.Reviewed 2020 Sep 29
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2.0
Cons:I had to cancel my trip because the rental location was didn’t exist and I had to spend more money on Uber back and forth to hotel and car rental places.Reviewed 2019 Dec 23
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5.2
Cons:The associate at the Jackson Hertz was very unhelpful and discourteous. I reserved a mid-size SUV and on the reservation it said, “Jeep Cherokee, Ford Escape, Toyota Rav-4, or similar model.” However, the associate would not let me rent a Jeep Cherokee without paying for an upgrade.Reviewed 2019 Aug 13
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8.0
Pros:It was fine.Cons:The car not smelling like cigarettes Would have been great. I think smokers can’t read signs on windshields.Reviewed 2019 Aug 03
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2.0
Pros:The car itself was nice and drove well.Cons:I selected the Lakeland Dr office on the map and completed the reservation process. Unfortunately, I did not read the confirmation. Went to pick up the car at the Lakeland Dr and they did not have reserv. The reserv was at a site 20 min away, which was not on map when I selected!Reviewed 2019 May 15
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8.4
Pros:nice clean car, easy to pickup and easy to returnCons:my flight was delayed and I arrived about 4 hours later than expected. When I got there, they were out of cars for myself and two others. They had to go and retrieve them (not sure from where). The staff was great and kept us informed and apologized for the delay.Reviewed 2019 Feb 25
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