4.0
Loved our mini van. Lady at counter sweet. Men at drop off very nice. The only negative is that we had to wait 1.5 hrs after a tired 10:00 pm flight in a line! Only one lady working the Budget/Avis/Payless counter! They need a kiosk in Jackson cuz others complained this has happened before.Reviewed 2022 Oct 25
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8.0
Pros:Easy pickup / dropoffCons:Rental car companies need to get more cars!Reviewed 2021 Apr 30
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9.2
Cons:I had to go inside for the drop off return. I would have preferred curbside service.Reviewed 2019 Dec 16
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10.0
Pros:Staff was very informational and helpful.Cons:Nothing.Reviewed 2019 Jan 27
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10.0
Awesome experience with Payless. I rented the car for a week.Pros:I liked the fact that the car rental was easy and affordable.Cons:I would simply recommend to make all vehicles affordable because some family are naturally big people.Reviewed 2018 Jul 05
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2.0
Cons:Had reservation for pickup at 8pm. Got there 10 minutes after 8pm to find out they closed at 8pm. Poor communication and should not allow for reservation to be scheduled at closing time.Reviewed 2018 Feb 22
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3.2
Cons:Scheduled pick up for 8pm. They closed at 8pm and no one was able to assist me with rental. I had to cancel and order another car last minute through a different company. I had to pay more and lost 2 hours of time. Called Bridget Whiteman, the supervisor, and she recommended I wait until the next morning to pick up the car. Very poor service and would not recommend.Reviewed 2017 Aug 11
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2.0
Worst value and customer service everCons:After making online reservations and driving across town to pick up the rental car, the rude agent said that I must have a "printed utility bill" as proof of residency. I am 65 years old with a valid drivers license. I provided the license and credit card as I always do and she said she could not rent me the vehicle without the "printed proof of residency". I rent cars almost weekly and will never use Payless again.Reviewed 2017 Aug 11
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7.6
Pros:Great customer serviceCons:Car was not clean with sticky residue on buttons and wheel.Reviewed 2017 Jun 21
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