Guest reviews
Overall rating
9.0
Excellent
Based on 158 reviews
Cleanliness
9.0
Comfort
9.1
Pick-up/Drop-off
8.9
Value for money
8.9
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Pros
""Easy drop off, friendly service.""
(in 1963 reviews)
"Staff friendly & very helpful."
(in 2020 reviews)
"reliable flexible good customer service."
(in 556 reviews)
Cons
"I didn’t even get the car."
(in 2541 reviews)
"You don't accept debit cards"
(in 2455 reviews)
Recent reviews
Traveler rating
45
11
5
2
4
Find reviews that mention:
customer service
car was clean
great car
pick up and drop
friendly staff
quick and easy
great price
great service
great experience
picked up the car
car available
return the car
great value
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9.6
Pros: It was quick and easy. In and out in 5 minutes. No other hidden fees.
Cons: N/a
review from
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2.0
Pros: No, car reserved wasn't available and no comparable or suitable alternative was offered. Staff was not helpful, kind, or accomodating.
Cons: No, car reserved wasn't available and no comparable or suitable alternative was offered. Staff was not helpful, kind, or accomodating.
review from
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8.0
Pros: Once I talked to a manager about my problems, everything got straightened out, the changes were correctly made and they even gave me a deep discount for my troubles.
Cons: The people behind the 866 number were completely useless in problem resolution and could not forward me to the local airport facility or give me a direct number to call. As such, I eventually had to drive down to the airport again and talk with a manager to get things straightened out. The problem was that they dropped a car off at the FBO I landed at, but it was someone else's car and they never asked me to sign for it. As a result, when I needed to extend the rental and change the drop off location, all of the reservation numbers, car numbers and names on reservations were wrong and everything was hopeless screwed up.
review from
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2.0
Pros: Staff not friendly. Had to wait nearly an hour for next available car when car was reserved in advance.
Cons: Have cars on hand as reserved
review from
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10.0
Pros: Quick counter service. Good rates.
Cons: Not could have been better.
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10.0
Pros: Quick pick up and exactly what I expected.
review from
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10.0
Pros: Great truck
Cons: Gas mileage
review from
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9.6
Pros: Great location at Long Beach. Clean.
Cons: The vehicle did have some damage when I picked it up, but I reported it before leaving and had no issues.
review from
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8.8
Pros: the staff made it supper easy for me to pick up or return the car. thump up
Cons: keep up the good work
review from
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6.0
Pros: Pick up office staff was great, loved the car and price
Cons: An employee in the parking lot at drop off who was extremely rude and a very poor communicator. She was not identified as an employee in any of her clothing and honked repeatedly and yelled. We had never been here before.
review from
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10.0
Pros: Pick up was fast, drop off even faster!
review from
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10.0
Pros: Yes
Cons: Cheaper
review from
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