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6.0
A mixed experience where the staff was very good but the cars weren't: We took 3 contracts for a total period of nearly 7 weeks in 2 different vehicles. Both vehicles were delivered not washed, windshield were both smeared and had poor visibility especially at night. Both vehicles were COMPETENTLY empty of WINDSHIELD WASHER. One vehicle has a leak and air pressure constantly low within 3 days of driving.Reviewed 2022 Jun 01
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2.0
Didnt have the car class or type I reserved. Forced me into an old, loud, dirty 2 doors clunker. Staff was rude and obnoxious. Didnt want to rent me other available cars, being an Avis president club member is useless, unlike at Hertz.Reviewed 2022 May 22
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2.0
I wasn't able to get this car at all! Kayak booked it and yet Avis called me the night before we were due to leave to tell us they don't allow "one way rentals". (Where you get the car in 1 location and return it in another). Thank goodness they called, but when I went to rebook another car at that late notice, it was going to cost $1,200! We wound up driving instead which was a huge hassle and changed our entire trip... negatively. Kayak needs to fix this!Reviewed 2022 Mar 18
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4.0
Long line, took quite a while to get the car. Despite having a reservation, the staff seemed surprised to need to find a car for me.Reviewed 2021 Dec 06
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6.0
Went to pickup up van 🚐 (12 passengers) at 10am like I had reserved, but they didn’t had any, they offer a mini van, need a van so they said either I go pick it up in OC (30 mile drive) or they go get it but I would have to wait 2 more hours. Got out of there at 12:35pm… reservation is not guaranteed.Reviewed 2021 Oct 26
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1.9
First off no one said anything about a credit card needed to be present. Then, on the AVIS website it states that if a person does not have a credit card they need to meet requirements such as over 25 years old, run a credit check, and $350 on hold. So all requirements were met and then Avis worked came up with something else saying that we don’t have a round trip ticket. What does that have to do with anything. Horrible experience. Imagine being stuck in the middle of no where with your 6 year old daughter with no car no hotel. I will never give Avis my business again. Or even attempt to!Reviewed 2021 Sep 26
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1.9
I didn’t like anything they wouldn’t let me get my car.Reviewed 2021 Aug 30
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5.9
Good customer service at pick-up/drop-off. The car was in fair condition; the motor kept feeling as if it were about to stall at stepping off the accelerator and/or stepping on the brake, it did not seem clean, it was not equivalent to a Nissan Maxima (it was a Kia Optima).Reviewed 2021 Aug 19
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1.9
They said the car had a full tank of gas and it had to be returned with one. Our vehicle had LESS theN a half tank. Not only this but it was $276 for a 1 day rental (way off quoted price). When I turned in the car at another location ( which I set up to do) I was told regardless of the gas situation I had to fill it up and deal with the other location for a refund. Not to mention a $200 hold for 4 days plus the charge for one day tied up over $500 for a 1 day car rental. When I asked the new location for another vehicle (minivan) that was cheaper i was quoted $1119.00 for a 3 day car rental ! I was told there is a large demand for rentals. That I understand, but price gouging is something else.Reviewed 2021 Aug 10
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8.0
Pros:Both facilities were onsite at the airports. No line or wait! We were out within 10 minutes. We were able to book the car last minute at the lowest rates comparatively with other sites, for the time period.Reviewed 2021 Jul 07
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10.0
Pros:YesCons:NothingReviewed 2021 Jun 14
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2.0
Pros:Nothing they were rude sent me somewhere else where they changed me 450 for 2 days and 230 deposit i haven’t gotten backCons:Everything knowing that they could take advantage just because we are outsidersReviewed 2021 Jun 01
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