Guest reviews
Overall rating
7.1
Good
Based on 88 reviews
Cleanliness
7.2
Comfort
7.4
Pick-up/Drop-off
7.0
Value for money
7.1
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Pros
"staff very helpful and friendly."
(in 779 reviews)
"Very easy pickup and dropoff."
(in 882 reviews)
"And friendly customer service staff."
(in 213 reviews)
Cons
"Car smelled like cigarette smoke!"
(in 116 reviews)
"Clerk said no cars available."
(in 1799 reviews)
"Customer service was the worst."
(in 163 reviews)
Recent reviews
Traveler rating
14
3
9
9
9
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
car available
great car
easy drop
friendly staff
great service
quick and easy
car smelled
airport location
great experience
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2.0
Cons: Customer service is nonexistent and my experience overall was nothing less than garbage.
review from
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6.0
Pros: I sure was one of the staff members that the gas is right below ER returned it and had to put more money in gas what you're not right. One of the employees had a bad attitude with me
review from
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10.0
Cons: Everything was awesome!
review from
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10.0
Pros: The pickup and drop off were very easy and efficient!
Cons: The only problem I had, I did the prepay with my debit card, but to expedite the process at the rental location, I put my deposit on my credit card, but the system charged my deposit and the rental charge to my credit card, so I had extra money tied up on the rental that needed to be charged, and it takes forever for credit card companies to release those funds, so my suggestion would be to prepay with your credit card to avoid having this problem
review from
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4.0
Pros: Got a nice jeep...
Cons: After waiting 2+ hours cuz they overbooked, made me very late for an appointment which caused me to be hit with a $45.00 fee so I really didn't save any money or time -it cost me more be and the location is very strange not very confident.
review from
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4.0
Pros: People were nice...
Cons: 1) Give us the car that was promised 2) Don’t make us drive around to a different airport to pick up a totally different car. 3) Don’t make us wait for long (more than an hour) after promised time. We have young children, a senior in a wheelchair and we were tired from travelling.
review from
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7.2
Cons: Had to take a taxi to another location which was $30 and then had to wait an hour for a car to be brought from the location we were at originally with an infant with us. Car had less than a half tank of gas and no one went over the condition of the car with us.
review from
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10.0
Pros: The car was clean and comfortable. When I returned the car it was fast and efficient. The radio was excellent. Great customer service.
Cons: The wait to rent the car was about 25 minutes. There could have been more people working at the airport.
review from
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2.0
Pros: Nothing
Cons: The car was not available until 2 hours after the quoted time. Staff was unhelpful and unfriendly
review from
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4.4
Cons: There was no way to order my car without paying 25 cents per mile because I was picking up and dropping off at a different airport.
review from
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4.0
Pros: The car
Cons: Avis didn't have the car I requested and basically told me to kick rocks until I got on the phone with corporate. After being hung up on twice I spoke to someone who was willing to help. I will never use Avis again.
review from
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10.0
Pros: Extremely friendly and extremely helpful. I loved it easy no hassle
review from
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