Book Ace car rentals in Long Beach

Reviews for Ace in Long Beach

Recent reviews

Traveler rating

Excellent

8

Good

5

Okay

9

Mediocre

21

Poor

0

Find reviews that mention:

car availablecustomer service

car was cleancar insurance

get the carcredit card

shuttle from the airportnever rent

great priceper day

friendly staff

10.0

Pros:YesCons:Wait timeReviewed 2021 May 13

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3.6

Pros:The car was clean and comfortable.Cons:The service could not have been worse. We waited over an hour before we had someone finally pick up the phone and send an airport van. On our return flight, we turned our car in at the appointed 4:00 time to find a note on the desk that said “please place the keys in the Dropbox. We had expected to get a ride to the airport, but that was not to be. We walked 20 minutes or so to the airport and barely made our flight. The communication with your renters needs some work.Reviewed 2020 Oct 10

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3.6

Pros:Nothing. Very unprofessional.Cons:Sat and waited for an hour at the airport and the shuttle never showed up. Called 3 times, never answered. Took a $10 Uber to the office, and two young unprofessional girls were there. “I was at lunch”. After we took the car and got to the hotel, they call us and told us they left keys in our car so they came and met us and switched us cars. What a joke. The replacement car was a crappy, smoke smelling Kia Soul, nothing like the commercial with the hamsters. I had never seen a rental car in such bad condition.Reviewed 2020 Feb 08

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2.0

Pros:Typically it is the lowest. For a reason. Even then I would not recommend renting from here.Cons:The staff is untrained, unprofessional and many give you the attitude that they will probably steal your information. The prove of having insurance. In mist car rental agencies you just tell them the name is the insurance here you have to have a policy # and fill it out. Or they fir e you to buy insurance! Wtf!!! I’m getting the impression they are hiring the bottom feeders of tre employees with fishy background. All care more in their cell phone than try to help you to rent and leave the facility. I had a reservation d as Nd had to rebook at the car agency nearby. What a completely ware of time.Reviewed 2020 Jan 07

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2.8

Cons:Stop cheeting people with the small print ,getting customers offering unlimited milesReviewed 2020 Jan 06

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3.2

Pros:Staff was helpful and professional.Cons:The car was beat up, dirty on the exterior and had damage to the front, dings and dents, and windshield wipers that need to be replaced, making driving uncomfortable and dangerous.Reviewed 2019 Nov 18

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2.8

Pros:Price was okay.Cons:Service, car, cleanliness, vehicle performance, everything. It was a bad experience. Took a long time to pick up. Car had dents, missing panels, unclean, etc.Reviewed 2019 Oct 21

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2.0

Pros:Absolutely the WORST. I will never use Ace again. The receptionist was rude and behaved as if we were interrupting her phone conversation.Cons:What in the world does unlimited mileage mean? This is false and misleading and a waste of our time. We went back to the airport and rented from Avis. Don't rent from Ace!Reviewed 2019 Sep 09

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6.8

Cons:The priceReviewed 2019 Jul 04

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4.0

Cons:They over charge people.Reviewed 2019 Jun 18

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2.0

Pros:Got a car that I ordered.Cons:Upon pick up was told that I could not rent car if I did not purchase extra insurance. At drop off was informed that I was not supposed to drive out of state of California. I booked because online it said unlimited miles. The price quoted online to what I paid was 4-5 times higher.Reviewed 2019 Apr 04

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3.6

Customer service sucksCons:Lied about sending shuttle to pick me up.Reviewed 2019 Jan 12

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• 8.4 /10Enterprise Car Rentals at Long Beach

• What is the most popular rental car from Ace in Long Beach?

  Economy (Hyundai Accent or similar) is the most frequently booked rental car type from Ace in Long Beach.

• How many car rental locations does Ace have in Long Beach?

  Ace has 1 rental location in Long Beach. Take a look at our Ace rental location map to find the best rental cars near you.

• Does Ace have a car rental location at the airport: Los Angeles airport (LAX)?

  Yes

• Does Ace offer shuttle or airport pick-up services from Los Angeles airport (LAX)?

  No (According to our data)