Pros: The car was clean and comfortable.
Cons: The service could not have been worse. We waited over an hour before we had someone finally pick up the phone and send an airport van. On our return flight, we turned our car in at the appointed 4:00 time to find a note on the desk that said “please place the keys in the Dropbox. We had expected to get a ride to the airport, but that was not to be. We walked 20 minutes or so to the airport and barely made our flight. The communication with your renters needs some work.
Pros: Nothing. Very unprofessional.
Cons: Sat and waited for an hour at the airport and the shuttle never showed up. Called 3 times, never answered. Took a $10 Uber to the office, and two young unprofessional girls were there. “I was at lunch”. After we took the car and got to the hotel, they call us and told us they left keys in our car so they came and met us and switched us cars. What a joke. The replacement car was a crappy, smoke smelling Kia Soul, nothing like the commercial with the hamsters. I had never seen a rental car in such bad condition.
Pros: Typically it is the lowest. For a reason. Even then I would not recommend renting from here.
Cons: The staff is untrained, unprofessional and many give you the attitude that they will probably steal your information. The prove of having insurance. In mist car rental agencies you just tell them the name is the insurance here you have to have a policy # and fill it out. Or they fir e you to buy insurance! Wtf!!! I’m getting the impression they are hiring the bottom feeders of tre employees with fishy background. All care more in their cell phone than try to help you to rent and leave the facility. I had a reservation d as Nd had to rebook at the car agency nearby. What a completely ware of time.
Cons: Stop cheeting people with the small print ,getting customers offering unlimited miles
Pros: Staff was helpful and professional.
Cons: The car was beat up, dirty on the exterior and had damage to the front, dings and dents, and windshield wipers that need to be replaced, making driving uncomfortable and dangerous.
Pros: Price was okay.
Cons: Service, car, cleanliness, vehicle performance, everything. It was a bad experience. Took a long time to pick up. Car had dents, missing panels, unclean, etc.
Pros: Absolutely the WORST. I will never use Ace again. The receptionist was rude and behaved as if we were interrupting her phone conversation.
Cons: What in the world does unlimited mileage mean? This is false and misleading and a waste of our time. We went back to the airport and rented from Avis. Don't rent from Ace!
Cons: The price
Cons: They over charge people.
Pros: Got a car that I ordered.
Cons: Upon pick up was told that I could not rent car if I did not purchase extra insurance. At drop off was informed that I was not supposed to drive out of state of California. I booked because online it said unlimited miles. The price quoted online to what I paid was 4-5 times higher.
Customer service sucks
Cons: Lied about sending shuttle to pick me up.
Pros: The car was as promised and worked well for my needs. The staff wasn't exactly friendly but they were courteous.
Cons: The business is not located at the airport as advertised. A shuttle wasn't provided until I called to find out where their office was located, which is several blocks away. I was asked for proof of insurance which took me a while to get. I didn't know ahead of time that I would need that. Overall I got a negative vibe, like I was bothering them by being there and making them work. The staff wasn't rude but they weren't friendly. I will be happier renting elsewhere from now on.
Economy (Chevrolet Spark or similar) is the most frequently booked rental car type from Ace in Long Beach.
Ace has 1 rental location in Long Beach. Take a look at our Ace rental location map to find the best rental cars near you.
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