Book Alamo car rentals in Wilmington

Reviews for Alamo in Wilmington

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Excellent

20

Good

5

Okay

3

Mediocre

7

Poor

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car was cleangreat price

get the carcustomer service

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staff was friendlygreat experience

pick up and drop

8.4

Cons:NothingReviewed 2020 Jun 27

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5.2

Pros:Drop off was easy.Cons:I ordered an economy car, not a minivan. The minivan was ok but when I started it up, the screen said that the tire was low so I had to go back into the airport to tell them. They said it was fine so for four days, I drove around in a minivan that said “tire low”. Not good customer service.Reviewed 2020 Oct 18

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8.0

Pros:Yes quick and easy.Reviewed 2020 Nov 14

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2.0

Cons:Drop off at Wilmington was HORRIBLE!! Got to the airport which is small to begin with and then got to the rental car lot and circled for 30 minutes trying to find a space that said “alamo” which none did. Had to call Alamo general customer support because no one was around at the airport for help. They gave me the number to the Wilmington help desk which was apparently enterprise. Who knew enterprise, national and Alamo were the same company?!?! After 30 minutes of circling I was told I could park in a enterprise spot which was so frustrating because I was looking for Alamo spots for the past half hour in the rain and dark. Then I got in to the airport to return the keys and had two random charges on just card for 63$ that the lady at the desk couldn’t explain and she told me to call my credit card company to ask them about it. Will NEVER again rent through Kayak or Alamo, such a headache.Reviewed 2018 Dec 15

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10.0

Pros:Staff was friendly and accommodating. I would use them again.Cons:This is not a bad thing just wish I could have added a day to the front of the rental. Due to COVID we landed a day early.Reviewed 2020 Jul 12

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6.0

Pros:Staff was friendly but during drop off and pick up the person helping me stopped two times to help his coworker even though I was there first. Neither one of them didn’t say excuse me or apologize for holding me up while I waited patiently. The customer service person that didn’t know what they were doing just interrupted as well without saying excuse me. How hard is it to say i’ll be right with you let me finish taking care of my customer. It was very rude and inconsiderate as my time was just as important as the other customers time. I may rent from Alamo again but not certain because again this happened during drop off and pick up.Cons:The staff could just be more considerate and fair of everyone’s time. If I were a different type of person it would’ve been a problem.Reviewed 2020 Mar 21

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2.0

Cons:I was able to book a rental car but when I went to pick it up they said they had no cars available. I ended up having to rent from another company and was very expensive.Reviewed 2020 Aug 20

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2.0

Pros:Nothing. Will never try Alamo again.Cons:First, my flight arrival time that I booked (11:30PM) was moved to Alamo's closing time of 6PM (without notice). Second, when I requested a late pickup, they refused. Hertz was accommodating. Third, they offered that I could pick it up the next day. What was I supposed to do, wait at the airport till they opened the next day? Forth, I asked if they were suggesting that I take my business elsewhere, all I got was crickets! Needless to say, I canceled my reservation and took my business to Hertz who set up for both a late night pickup AND an early morning drop-off. All three agents involved in the transaction were courteous and did what they promised. It all worked perfectly! Better yet, the price was HALF what Alamo was charging for their dis-service.Reviewed 2021 Jul 03

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2.0

Pros:Nothing they didn’t have a vehicle and were overbookedCons:Poor attitude of Customer Service and didn’t offer alternativeReviewed 2019 Dec 10

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10.0

Pros:Staff was super cool. Car was perfect for our trip.Cons:All was well.Reviewed 2019 Aug 26

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10.0

Pros:I was upgrading to a van and that worked greatReviewed 2017 Apr 14

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9.6

Pros:Rental was premium crossover in excellent condition.Cons:First vehicle offered failed to meet criteria due to previous occupant smoking . Replaced immediately when discovered with superior unit in stellar condition.Reviewed 2018 Sep 13

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More

• 7.1 /10Enterprise Car Rentals at Wilmington
• 6.5 /10Avis Car Rentals at Wilmington
• 6.6 /10Budget Car Rentals at Wilmington
• 6.6 /10Hertz Car Rentals at Wilmington
• 5.7 /10Thrifty Car Rentals at Wilmington

• What is the most popular rental car from Alamo in Wilmington?

  Economy (Hyundai Accent or similar) is the most frequently booked rental car type from Alamo in Wilmington.

• How many car rental locations does Alamo have in Wilmington?

  Alamo has 1 rental location in Wilmington. Take a look at our Alamo rental location map to find the best rental cars near you.

• Does Alamo have a car rental location at the airport: New Hanover County airport (ILM)?

  Yes

• Does Alamo offer shuttle or airport pick-up services from New Hanover County airport (ILM)?

  Yes