Book Enterprise car rentals in Wilmington

Reviews for Enterprise in Wilmington

Recent reviews

Traveler rating

Wonderful

6

Very good

0

Good

1

Okay

1

Fair

0

Mediocre

0

Poor

3

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great experiencestaff was very helpful

pick up and dropairport location

10.0

All was good.Reviewed 2022 Nov 01

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2.0

They cancelled reservation last minute Refused to give me an upgraded car for same priceReviewed 2022 Aug 30

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10.0

Easy to get to car at the airport. No issues.Reviewed 2022 Aug 09

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2.0

Their system doesn't update for over 36 hours from when cars are checked in/out. So even though it said they had a minivan available, which I specifically needed to hold us all, they didn't. The woman at the front desk was clearly a seasoned employee and couldn't care less about helping me in any way. She was rather dismissive and rude and basically told me I had to figure it out and to go away. I ended up having to look up every Enterprise in a 50 mile radius on my phone and call them individually in hopes of getting a minivan. She could've easily looked it up on her computer, but that was too much effort I guess. After spending an hour doing this and having no luck, I went back to the desk and spoke to another employee who was infinitely more helpful. He explained there had been a marathon in town, so all the minivans were out, but there should be a few returned in the morning. We needed to leave for our trip in the morning so I told him that worked great and I booked one in hopes it'd be ready in time. Fortunately it worked out and we left in time! It was the most frustrating customer experience I've ever had though, especially since the rude employee was clearly an"untouchable veteran" of the companyReviewed 2022 Feb 10

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10.0

When I arrived the young woman working the desk was both courteous, friendly and worked in a timely manner. She really was the best part of the experience. The car was very clean, drove smooth and was perfect for what I was doing. I would strongly recommend your facility to anyone I know who will be traveling through your city/airport. Thank you so muchReviewed 2021 Oct 12

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10.0

The gentleman who helped us was friendly and helpful in every way. The prices of car rentals have become outrageous. Just because there is high demand for something doesn't mean you should overcharge people just because you can.Reviewed 2021 Aug 09

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1.9

So they don’t go through third party companies. So the reservation and car I was expecting never happenedReviewed 2021 Jul 21

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10.0

Pros:Check in and check out was super easy. Very friendly, and answered any questions we had. Car we rented accommodated everyone. I highly recommend Enterprise, WilmingtonReviewed 2021 Apr 05

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7.6

Pros:Quick pick up and drop offCons:Was really hoping for an F 150 not a Dodge ram.Reviewed 2020 Aug 24

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9.6

Pros:Friendly staff, quick process.Reviewed 2020 Jul 10

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6.0

Cons:Kayak sent me to a closed location. I called the rental company and they told me the right location. Other than that, it was a good experienceReviewed 2020 Jun 23

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3.2

Pros:That I was ultimately able to actually get a car?Cons:Basically everything. Kayak/Enterprise shouldn't allow 12PM pickups on Saturday. They close abruptly at this time. Went to another location, was given a much smaller car, but no discount in price. Went to drop off that car, but nobody was there, and had to go to another location to drop off. 3 loc'sReviewed 2019 Apr 07

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• What is the most popular rental car from Enterprise in Wilmington?

  Mini (Chrysler Pacifica or similar) is the most frequently booked rental car type from Enterprise in Wilmington.

• How many car rental locations does Enterprise have in Wilmington?

  Enterprise has 6 rental locations in Wilmington. Take a look at our Enterprise rental location map to find the best rental cars near you.

• Does Enterprise have a car rental location at the airport: New Hanover County airport (ILM)?

  Yes

• Does Enterprise offer shuttle or airport pick-up services from New Hanover County airport (ILM)?

  Yes