Guest reviews
Overall rating
7.6
Good
Based on 33 reviews
Cleanliness
8.2
Comfort
7.9
Pick-up/Drop-off
7.6
Value for money
7.0
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Pros
"staff very helpful and friendly."
(in 779 reviews)
"Very easy pickup and dropoff."
(in 882 reviews)
"And friendly customer service staff."
(in 213 reviews)
Cons
"Car smelled like cigarette smoke!"
(in 116 reviews)
"Clerk said no cars available."
(in 1799 reviews)
"Customer service was the worst."
(in 163 reviews)
Recent reviews
Traveler rating
9
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4
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customer service
car was clean
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great car
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great service
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great experience
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2.0
Pros: The had a car for me. Not the car that I had reserved, but it was a car.
Cons: Everything. We had to return our rental 12 days earlier than we had planned due to Trump's shutting down flights from Europe to the US. Instead of getting a discount they charged us an additional $150 for returning the car early. I have sent emails to their office requesting a credit. They have not responded. I will now dispute the charges with my CC company. The entire dealing with the company starting with our arrival after a long flight from the west coast where they added a 65€ charge for prepaid fuel. When I told them that I didn't want that, the agent said that the agreement was already in place and all we had to do was return the vehicle full, with a gas receipt and they would credit the 65€. Given what they did on return, I'm glad I didn't fill it up.
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8.8
Cons: They don’t have the car I selected, so I have to pay extra for an upgrade
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5.6
Pros: Drop off was easy
Cons: Price I paid was much MUCH higher then what was originally agreed
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9.2
Pros: The staff attention at pick up was wonderful, and general product offered was very good.
Cons: The Oil lamp indicadator came on a few hours into our trip. Had the oil checked and it was running very low so I had to spend about 28 euros fixing that.
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10.0
Pros: Good location and friendly customer service
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2.0
Pros: nothing
Cons: I already paid 45$ for the insurance(by your website) and when I arrived at the office we were told to pay more than 50€ PER DAY ! And we had to wait in the office for more than an hour (and there was no point from booking the car online cuz we already waited an hour!) we eventually rented a car from another company. We would like to refund our money.
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10.0
Excellent experience renting at Madrid airport
Pros: Easy access and drop off at airport Great service, associate was very helpful and mindful of our needs
Cons: Nothing really
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8.4
Cons: Assassaaaaaaaaaaaaaaaasasssssssssss
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10.0
Pros: Easy and affordable!
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10.0
Pros: Car was clean and ran well
Cons: Could have been less in cost ...why is it never what they quote you?
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2.0
AVIS
Cons: I purchased the rental through Kayak in advance with insurance and expecting a luxury car... When I arrived at Barcelona they claimed I sill needed their insurance, which was more expensive than the actual rental with original insurance combined. I received the car dirty. The car wifi did not work anywhere. My car window was broken in during my trip and wifi device stolen. Filed police report. They claimed even with not one but two insurances I was responsible. Original charge from Kayak was under $400. Total bill for some cheap car rental was over $1700. I saw similar reviews in other AVIS locations in Europe and was told by friends who had traveled and rented that they do these scams but didn't believe them. I would def not recommend this company and really is making Kayak look bad
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10.0
Perfect rental from AVIS Chamartin
Pros: It was very quick and easy to pick up the car. The car was VW Polo and despite my low expectations, it was perfect in terms of comfort and performance. Dropoff was also very easy. Thank you AVIS!
Cons: Everything was very good
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