Book Hertz car rentals in Madrid

Reviews for Hertz in Madrid

Recent reviews

Traveler rating

Wonderful

2

Very good

2

Good

0

Okay

2

Fair

0

Mediocre

0

Poor

5

2.0

Very unprofessional service...Reviewed 2023 Aug 27

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6.0

The car was great, the problem was when I went to pick up the car, I came at 420 for my 5 o’clock appointment. Rather than giving me the car, I had to come back at 5. The other person who had the car was 20 minutes late. There has to be a better system. And I got the original car that was sitting in the lot.Reviewed 2023 Mar 12

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10.0

No a thingReviewed 2023 Mar 12

review from

8.0

Le temps d’attente au moment du check in était un peu long mais la voiture était prête et propre. La voiture était neuve et confortable. A l’inverse, le check out était rapide.Reviewed 2022 Oct 27

review from

2.0

300 euros for 3 days of insurance coverage only for collision damage towards the car? not even personal insurance or insurance to pay for the damage of another car? I'm never renting here again that's for sure. And I will make sure nobody I know does it neither. It was for a Volvo, not BMW or Mercedes, WTFReviewed 2022 Aug 16

review from

6.0

Office is far from main terminal, a longer than expected walk. Staff were ok but the auto was not as expected from booking photos. The first auto had a problem, had to be returned, and had to wait almost an hour to get the replacement vehicleReviewed 2022 Aug 08

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4.0

La experiencia para recoger el coche pésima. Pusieron muchos problemas. Había seleccionado un modelo grande y no informaron que hacían falta 2 tarjetas de crédito en vez de una como ponía en la descripción lo que me parece no solo un abuso sino una estafa. Me quedé colgada y me ofrecieron otro vehículo mas pequeño y al no tener mas tiempo tuve que aceptar. Alquile un coche de 5 plazas grande y me dieron uno de 4 plazas, lo que supuso que un compañero viajase incómodo mas de cinco horas. Por no hablar que si te pasas 2 horas te cobran el dia entero, en vez de las horas extra aunque avises con antelación. Un abuso, caro y mal gestionado.Reviewed 2022 Jul 11

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8.0

Hertz was not familiar with the insurance that was sold to me via kayakReviewed 2022 Jun 25

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2.0

I should have filmed the car before driving, they said we scratched the door handle and they charged us more than 200 euros.Reviewed 2022 Jun 25

review from

2.0

Hertz is suggesting there was damage on the vehicle upon return. I have pictures of the entire vehicle at drop off and there is ZERO damage. I would really appreciate some help from Kayak resolving this issues. I will dispute this charge and take legal action against Hertz if need be. I can provide all the pictures showing no damage.Reviewed 2022 Jun 19

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10.0

Good car, it was bright new. At Hertz they try to sell insurance for the same price of the rental, at the end we go with the basic insurance included, make sure to take pictures of the car before leaving and videos if necessary. When I returned the car I asked the employee to check the car with me and he did it. It was a pleasant experience we can’t say the same of GoldCar, last year we booked with them and it was such a pain!!. We recommend Hertz.Reviewed 2022 May 29

review from

2.0

Extremely disappointed with the service. The car I got was WAY SMALLER than what me and my family needed, which almost forced us to completely change our plans as our luggage didn't fit in it. We had to figure things out on the go. The company didn't move a finger to help us finding another car, not even paying the difference. I likely won't use the service again.Reviewed 2021 Dec 21

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• How much does it cost to rent a car from Hertz in Madrid?

  On average a rental car from Hertz in Madrid costs ₪236 per day.

• What is the most popular rental car from Hertz in Madrid?

  Mini (Ford Ka or similar) is the most frequently booked rental car type from Hertz in Madrid.

• How many car rental locations does Hertz have in Madrid?

  Hertz has 7 rental locations in Madrid. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Barajas airport (MAD)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Barajas airport (MAD)?

  Yes