Book Hertz car rentals in Madrid

Reviews for Hertz in Madrid

Recent reviews

Traveler rating

Excellent

17

Good

8

Okay

7

Mediocre

6

Poor

1

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pick up the carpick up and drop

car was cleanwrong location

rented a carlocation was closed

car availablegreat experience

friendly staff

6.0

Office is far from main terminal, a longer than expected walk. Staff were ok but the auto was not as expected from booking photos. The first auto had a problem, had to be returned, and had to wait almost an hour to get the replacement vehicleReviewed 2022 Aug 08

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4.0

La experiencia para recoger el coche pésima. Pusieron muchos problemas. Había seleccionado un modelo grande y no informaron que hacían falta 2 tarjetas de crédito en vez de una como ponía en la descripción lo que me parece no solo un abuso sino una estafa. Me quedé colgada y me ofrecieron otro vehículo mas pequeño y al no tener mas tiempo tuve que aceptar. Alquile un coche de 5 plazas grande y me dieron uno de 4 plazas, lo que supuso que un compañero viajase incómodo mas de cinco horas. Por no hablar que si te pasas 2 horas te cobran el dia entero, en vez de las horas extra aunque avises con antelación. Un abuso, caro y mal gestionado.Reviewed 2022 Jul 11

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8.0

Hertz was not familiar with the insurance that was sold to me via kayakReviewed 2022 Jun 25

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2.0

I should have filmed the car before driving, they said we scratched the door handle and they charged us more than 200 euros.Reviewed 2022 Jun 25

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2.0

Hertz is suggesting there was damage on the vehicle upon return. I have pictures of the entire vehicle at drop off and there is ZERO damage. I would really appreciate some help from Kayak resolving this issues. I will dispute this charge and take legal action against Hertz if need be. I can provide all the pictures showing no damage.Reviewed 2022 Jun 19

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10.0

Good car, it was bright new. At Hertz they try to sell insurance for the same price of the rental, at the end we go with the basic insurance included, make sure to take pictures of the car before leaving and videos if necessary. When I returned the car I asked the employee to check the car with me and he did it. It was a pleasant experience we can’t say the same of GoldCar, last year we booked with them and it was such a pain!!. We recommend Hertz.Reviewed 2022 May 29

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2.0

Extremely disappointed with the service. The car I got was WAY SMALLER than what me and my family needed, which almost forced us to completely change our plans as our luggage didn't fit in it. We had to figure things out on the go. The company didn't move a finger to help us finding another car, not even paying the difference. I likely won't use the service again.Reviewed 2021 Dec 21

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1.9

Had to pay double the Kayak price, even though we already specified that we want to drop off at a different city at the time of booking.. Car came dirty, they requested two credit cards for the same person because its a luxury car. Drop off location on Kayak lead us to a location an hour away to need to drive back.Reviewed 2021 Aug 14

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5.2

Cons:Its the 2nd time that I rent a car online, and the insurance they offer on their page, its not acceptable on the day of pick up!Reviewed 2020 Aug 02

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4.4

Pros:Yes, but the process is unnecessarily deceptive. The pricing seems favorable but than they hit you with exhorbidant insurance costs that exceed the actual rental cost. These costs are hidden until your at the counter. Lots of other add-on costs. VERY unpleasant process. I expected more from HERTZ.Cons:Address my comments above!!!!Reviewed 2020 Mar 20

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10.0

Pros:Reservation without prepayment. Quick unlock funds.Cons:Prosper !Reviewed 2019 Dec 02

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10.0

Pros:Excellent service from staff.Cons:While in Europe, the gps provided with the car didn't use the quickest routes to different destinations. I tried numerous ways to use it but the directions were always the long route. I ended up using an offline map application on my phone for the correct and quickest route. This is disappointing since I paid a total of $110 for the gps that was inaccurate.Reviewed 2019 Dec 01

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• What is the most popular rental car from Hertz in Madrid?

  Compact (Class Compact SUV or similar) is the most frequently booked rental car type from Hertz in Madrid.

• How many car rental locations does Hertz have in Madrid?

  Hertz has 7 rental locations in Madrid. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Barajas airport (MAD)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Barajas airport (MAD)?

  Yes