Guest reviews
Overall rating
7.9
Good
Based on 97 reviews
Cleanliness
8.2
Comfort
8.2
Pick-up/Drop-off
7.6
Value for money
7.7
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Pros
"Staff were friendly and efficient."
(in 2332 reviews)
"Car was clean & comfortable."
(in 5675 reviews)
"PIckup and dropoff was was quick."
(in 2382 reviews)
Cons
"The car was very dirty"
(in 195 reviews)
"There were NO cars available!"
(in 6133 reviews)
"I'll never use Hertz again."
(in 511 reviews)
Recent reviews
Traveler rating
19
7
8
8
2
Find reviews that mention:
customer service
pick up the car
car was clean
credit card
car available
easy drop
great car
friendly staff
wrong location
location was closed
rented the car
great service
quick and easy
great experience
great price
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5.2
Cons: Its the 2nd time that I rent a car online, and the insurance they offer on their page, its not acceptable on the day of pick up!
review from
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4.4
Pros: Yes, but the process is unnecessarily deceptive. The pricing seems favorable but than they hit you with exhorbidant insurance costs that exceed the actual rental cost. These costs are hidden until your at the counter. Lots of other add-on costs. VERY unpleasant process. I expected more from HERTZ.
Cons: Address my comments above!!!!
review from
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10.0
Pros: Reservation without prepayment. Quick unlock funds.
Cons: Prosper !
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10.0
Pros: Excellent service from staff.
Cons: While in Europe, the gps provided with the car didn't use the quickest routes to different destinations. I tried numerous ways to use it but the directions were always the long route. I ended up using an offline map application on my phone for the correct and quickest route. This is disappointing since I paid a total of $110 for the gps that was inaccurate.
review from
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4.0
Pros: Staff not friendly
Cons: Don’t try to rip off from customers; need to explain rent car that we never experienced; need to fill up washer liquid - it was empty
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10.0
Pros: yes
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10.0
Pros: Work fast without any spherical issues
review from
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2.8
Cons: Hertz overcharged me 100 euros for fuel. I returned the rental full of fuel as I told them I would when I rented the car, but they still charged me for a full tank of diesel.
review from
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4.4
Pros: The rental car center was fairly straightforward to find and navigate.
Cons: The desk agent upsold us a nicer car since he claimed it had GPS installed and was cheaper than asking for a GPS device. The car did not have GPS and when we discovered that we were too far from Madrid to swap it. Hertz did not help resolve the issue.
review from
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6.0
Electronic invoice after rental added 5% w/ unauthorized currency exch
Pros: friendly staff, quick pick up and drop off
Cons: Final invoice was incorrect. My contract was for 331.75 Euros, not $392.23 USD. After dropping the car, they sent an electronic invoice showing that they applied a conversion rate that hiked the cost of the rental by roughly 5%. They were not authorized to convert to USD. I was not given any invoice in dollars until the electronic invoice appeared after leaving Hertz. I did not agree to any conversion rate.
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10.0
Quick and easy process
Pros: The pick up and drop off transaction very efficient.
review from
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6.0
Overpaid
Cons: We returned the car 5 days early but we’re not credited for the early return Car had low tire pressure and we had to pay to air them up Also, they sold us on how hard it would be to find a gas station so we paid to have them fill it at the end. That was very hard to estimate. We ended up dropping it off with 3/4 tank but still paid $80 up front Overall, I feel ripped off
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Where can I find Hertz car rentals in Madrid?
Top tips for renting a car from Hertz in Madrid
- 25% of our users found rental cars from Hertz in Madrid for ₪116 or less
- Mini rental cars from Hertz in Madrid are around 91% cheaper than other car types, on average