Guest reviews
Overall rating
7.8
Good
Based on 21 reviews
Cleanliness
8.3
Comfort
8.2
Pick-up/Drop-off
6.9
Value for money
7.6
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Pros
"Car was nice and clean"
(in 2376 reviews)
"The staff was very helpful"
(in 959 reviews)
"So amazing customer service from Brad"
(in 242 reviews)
Cons
"Thrifty's customer service was terrible."
(in 203 reviews)
"Car was very dirty inside."
(in 69 reviews)
""Nothing, no cars were available.""
(in 2242 reviews)
Recent reviews
Traveler rating
2
3
2
0
1
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
friendly staff
great car
easy drop
car available
quick and easy
compact car
car smelled
great price
great experience
great value
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10.0
Cons: More cars available in Madrid and a drop off option in the city of Zaragoza versus at the airport. I had to pay €120 more for an available car two hours earlier.
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10.0
Pros: Great car, great staff
Cons: Nothing
review from
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8.0
Pros: I rented car in spain,after explaining to customer service person that I would be doing quite a bit of driving she suggested an upgrade. I got a larger car that used diesel,a bit less expensive and better mileage.It worked out better for us,since 3 of us were traveling and all suitcases were able to fit in trunk.Happy with my rental.
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2.0
This is a scam
Cons: Hi, I went to Madrid Airport to pick up my car with the price of 140 EUR and an insurance that I already paid for 55$. But when I went to the agent desk, he told me that the insurance is fake and that I have to pay almost 450 EUR for both car rent and insurance which was completely outrageous. In the end, I had to cancel my booking. Please fix this or terminate your contract with companies like Thrifty which will only bring a bad name to your reputation.
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6.0
Very hard sell trying to get us to take insurance, intimidating
Pros: car was fine for our purposes & good on mileage
Cons: Really hard sell trying to get us to take the insurance on the car, when we refused (we already purchased insurance) the service became surly anf unfriendly.
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7.6
drop off tough
Cons: what was advertised as in terminal drop-off was actually a long walk away from the terminal 2, where our flight was leaving from
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6.0
Office closed
Pros: The car was fine and we had no problems with it during our stay.
Cons: We couldn´t pick the car up when communicated. They closed early. It was a huge hassle, we had to pay for a hotel that night and we arrived at the resort a day late. They said that they would compensate for the hotel night; however, they are yet to send me the forms to fill out for an official complaint. I would very much appreciate a resolution to this.
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8.0
Weekend Rental
Pros: The car was comfortable & efficient, and the staff was friendly.
Cons: Drop off situation was a bit of a hassle. The office was closed, and there was no attendant to assist with instructions or procedure.
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Where can I find Thrifty car rentals in Madrid?
Top tips for renting a car from Thrifty in Madrid
- Mini rental cars from Thrifty in Madrid are around 91% cheaper than other car types, on average