Guest reviews
Overall rating
8.0
Excellent
Based on 29 reviews
Cleanliness
8.2
Comfort
8.2
Pick-up/Drop-off
7.9
Value for money
7.7
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Pros
"Car was great and clean"
(in 1659 reviews)
"Great vehicle and friendly staff."
(in 893 reviews)
"Customer service is very good"
(in 198 reviews)
Cons
"Never renting from them again!"
(in 160 reviews)
"The customer service was terrible."
(in 196 reviews)
"The car was not cleaned."
(in 1350 reviews)
Recent reviews
Traveler rating
7
2
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4
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car was clean
staff was friendly
great car
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2.0
Cons: We were unable to travel to Spain due to the COVID issue, and tried repeatedly to contact Sixt to cancel our reservation and obtain a refund. But their customer service was not helpful, only offering a voucher good for 1 year for a future car rental in one of the European countries they operate in. If we are ever able to arrange a Europe vacation again, it is unlikely we would have an itinerary where we would be able to use that voucher. The other car rental agency we used for Ireland (same vacation trip which had to be canceled due to COVID) offered a full refund. Don't rent a car from Sixt.
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8.0
Pros: Staff Friendly. Drop off was tough. The address for the drop off brought us to an obscure neighborhood near the airport. The Madrid terminals 1 and 4 were hard to find.
Cons: I'm not sure we got the final bill yet. We were supposed to get an email.
review from
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2.0
Pros: Nothing
Cons: Due to error on entering the date of arrival in Madrid ( put in the flight date forgetting it was an overnight flight), they canceled my reservation. They said they did not have the van I ordered. I asked about a smaller car and they refused. Thy offered was a bigger car at TWICE $. Went to Avis.
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10.0
Pros: Excellent customer service.
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2.0
Cons: Our reservation was for 4 PM, but arrived an hour earlier. We were told the car was not available.
review from
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8.4
Pros: No. They did not have the car and wants to charge more for a similar model. We went with another company.
review from
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10.0
Cons: I did not understand the premium location charge
review from
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8.0
Pros: Friendly staff and super easy drop off.
review from
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2.0
Your website is decieving
Cons: Your rates displayed was for bmw x3, after i made the purshase it turned out to be x1. Plus the insurance coverage I paid with sixt was very expensive. It would have been a better idea to book directly with sixt.
review from
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5.2
Selected car unavailable..
Pros: Upgrade car that we had to pay extra for was fine
Cons: Having disput at check in as required to pay lots extra for alternative vehicle as ordered one and medium-sized not available. Had to pay extra for smaller car !.also damage on collect mot checked so hope no further come back.
review from
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10.0
Great staff
Pros: The car is clean
Cons: We had a problem with our car in the beginning and they changed it. We just had to wait for an hour to have it changed but they send it to our hotel so it was not so much of a hassle.
review from
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9.2
Effortless car rental
Pros: High quality cars available but at good prices. Car was ready, very new and very clean. Service was efficient and easy, in and out in no time
Cons: Trying to push you to buy insurance cover despite telling them we had a separate policy already.
review from
Where can I find Sixt car rentals in Madrid?
Top tips for renting a car from Sixt in Madrid
- 25% of our users found rental cars from Sixt in Madrid for ₪149 or less
- Mini rental cars from Sixt in Madrid are around 91% cheaper than other car types, on average