Cons: They did not have the car that I reserved and we wound up in something smaller with luggage on the seat between people.
Pros: I was charged for a full tank up front and said if I returned the car full, they would take off the $75 they charged me up front. However, when I returned the car full, they said i couldn’t get a refund or credit. So I basically paid twice for gas which I very upset about.
Cons: Be upfront on the costs. Like I said, I brought this upfront with the clerk that I didn’t want to prepay the gas but they said no problem, they will take off the charge if I return it full. How do I get my money back?
Pros: Staff friendly, great car
Cons: Was unaware that unless I wouldn’t to take out their top cover with no Excess a €600 would be placed on my account (withdrawn). Still waiting for it to be returned after dropping it off yesterday.
Cons: We had to purchase extra insurance from the car rental company. We thought the $9 we paid when booking the car with Kayak was the insurance from the car rental company.
Pros: My credit card is been charge a lot more money that expected.
I had a reservation for a set amount.
Cons: The person who receive us in Madrid was in a very bad humor and tried to bargain an insurance in our reservation. We keep saying that we dont want one and he denied to rental the car. With lot of conversation it was possible to rent. Very bad reception.
Cons: GPS not working in the city. I drove around for 2 hours to find the location place to return the car!!!!
Pros: 600 Euro hold put on my credit card since I declined insurance, for a 1 day rental.
Cons: 600 Euro hold put on my credit card since I declined insurance, for a 1 day rental. Now don’t have money available for days. Can’t rent hotel room.
Pros: The car, service and price. All was perfect.
Pros: The price was competitive.
Cons: The signage at the lot was terrible. The car was handed over to us without explanation as how to open the trunk space or the gas fill point. This may sound like obvious information but this particular car required that you press on the manufacturer symbol and engage the release switch simultaneously. The gas cover was a similar convolution. A different car rental company came by and said they had to figure it out the first time they encountered it. The car had significant scratch damage noted on the checkout sheet, we were told if we saw anymore to tell the lot attendant. We drove off premise with no discernible attendant to be found. This rental occurred at Madrid airport where the signage is the worst I've ever seen and I've been to major airports around the world.
Good service at one person office.
Pros: Quick service, clean car in appropriate car
Cons: I hoped to maybe get a diesel engine car though none was guaranteed. I got economical gas Toyota.
Not a lot of direction dropping off
Cons: No one was at dropoff location so we just parked the car and found the place to put the keys and dropped them in the box. No info about shuttle so it was a LONG walk from Terminal 1 to Terminal 2. Not that big of a deal but be prepared.
Economy (Volkswagen Polo or similar) is the most frequently booked rental car type from Dollar in Madrid.
Dollar has 8 rental locations in Madrid. Take a look at our Dollar rental location map to find the best rental cars near you.