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8.0
GoodReviewed 2022 Apr 18
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4.0
Pros:They refused the type of car that we had booked. Then tried to oversell the insurance - told us that the insurance we bought did not meet "mandatory" requirements. And finally proceeded to charge a $10,000.00 deposit on our credit card!Cons:Honesty would be helpful.Reviewed 2019 Apr 22
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4.8
Pros:Staff nice.Cons:Had no idea I would need a 10000 deposit if I used my own insurance coverage- giving a company jn a foreign country 10k wasn’t going to happen so we ended up buying the local insurance which doubled the cost I had planned to use- a huge shocker!!!Reviewed 2019 Apr 07
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2.4
Pros:Staff at the drop of was friendly.Cons:I made a reservation for a 7 passengers vehicle and they didn't have it, they wanted me to take a 4 passengers instead. Finally they ended giving me an old, dirty and not in the best of shape minivan. They told me that I have to call them if I want to ensure to get the right vehicle.Reviewed 2019 Mar 29
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2.0
Cons:Your cars in panama or un rentable the two insurance fees are very high and they reluctantly wanted to honor the reservation the USA and requested a hold on my AMX card for $10,000.00 just because I have my own insurance coverage you may need to address that problem sometimes people do not ComplaReviewed 2019 Mar 12
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4.4
Pros:MediocreCons:The car you show in the reservation doesn't have in Panama.They give to me smallest car and refuse to honored the real size of rent for upgrade. Is my first and the last time I will rent with AVIS.Reviewed 2019 Feb 14
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2.0
Rental was not availableCons:Went to pick up the rental and was told it was not available, highly disappointed!Reviewed 2017 Mar 05
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8.0
Pros:Great customer service at the counter and outside at the rental parking lot.Cons:The first couple of parking stalls in Line 1 are difficult to get out of. Would recommend backing the cars in if possible. Panapass toll didn't work on part of the Panama/colon expressway toll. Luckily there was no traffic behind and was able to move over to toll agent booth.Reviewed 2017 Jan 20
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4.8
Kayak deal NOT honouredPros:Rather than being charged 35$ for 5 days as indicated by Kayak we were charged 25$ per day plus insurance. Our total, after we got out of all of the unecessary insurance ($400) was $240 to cover third party and collision, including the $125 for the car. The Avis agent was not adequately answering my questions. The tire began leaking air the moment we got the car (surprsiginly someone else we had met on our trip that rented with Avis also had the same tire Issue) and the tires were balding already. Either Avis is responsible and ripping off customers or Kayaks so called 'deals' are entirely false. We will not reserve a car through either organization again.Reviewed 2017 Jan 08
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3.6
Reservation and Insurance not honored.Cons:I arrived 3 in the morning. Presented the reservation and international insurance policy. The receptionist said she couldn't honor the reservation because the insurance company wasn't recognized by Avis Panama. Instead of $75.00 (I also had paid $90.00 for Allinaz Insurance) I was charged $333.10 for the rental. Make sure you have insurance honored by Avis or else you will be stung.Reviewed 2016 Dec 31
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