Pros: The staff was very helpful and kind.
Cons: The car was NOT clean...at all. There was trash under the drivers seat and it appears that someone spilt a milkshake on the shift stick/center console. I have a hard time believing that if the car was this dirty, that it could have been “sanitized!!” If I had not traveled almost an hour to visit my son, I would have returned the car to exchange.
Pros: The staff in both Roanoke and Arlington were very good. THey were a lot better then the folks I dealt with in Montrose CO this morning, also through Avis
Pros: Staff was friendly and helpful. Only issue was the address I was given to drop off the vehicle in Tucker, Ga, was not the location. My GPS took be to a totally different building. Needed to make a call to find where I was to go. Return desk acknowledged it has been an issue.
Cons: Only car I have rented over the last couple of years that did not have active XSM radio or navigation.
Great car, friendly service
Pros: Agency staff friendly and helpful.
Pros: Car was clean and full of gas. Staff was very friendly,
Cons: Would love to have a rental car with navigation features, especially since most people renting are traveling in an unfamiliar place.
Pros: Customer service was excellent.
Pros: Easy pickup
Cons: Cat was a little tired and bare bones. Stained seats
Avis the Place that you think as good as Enterprise, but NOPE!
Pros: Ease of coming and going.
Cons: Class of Car, Cleanliness of Car, comfort of the car, and NO other options on the lot for a normal rate! I will skip Avis next time because of their customer service!
Pros: Newest car and was ready when I arrived. Friendly and helpful staff.
Pros: Comfortable car
Cons: I got charged double bc I didn't have my insurance card. I've never had to do that before. The agent was rude and condescending
Cons: The van still had trash in it from the prior renters. The were huge stained spots in the carpet. We took carpet cleaner and cleaned the carpet ourselves. The spots came right up. There also was no driver side floor mat. The cleaning crew for this Avis rental spot needs to actually clean
Once more, Avis rents smelly, dirty cars from Roanoke, VA
Pros: The price was good for a dropped vehicle.
Cons: Once again, Avis doesn't really clean the cars much in Roanoke; it wasn't as large a car as I had rented (I rented a full size and received a Nissan Sentra) and the car was so beat up on the outside that I was concerned that I might be charged for it. Fortunately, the Avis at Dulles Airport has the same sort of attitude of mediocrity in service, so they don't seem to care that they are renting dirty, worn out cars.
Avis has 2 rental locations in Roanoke. Take a look at our Avis rental location map to find the best rental cars near you.