Guest reviews
Overall rating
7.8
Good
Based on 54 reviews
Cleanliness
8.0
Comfort
7.8
Pick-up/Drop-off
8.0
Value for money
7.6
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Pros
"Staff were friendly and efficient."
(in 2332 reviews)
"Car was clean & comfortable."
(in 5675 reviews)
"PIckup and dropoff was was quick."
(in 2382 reviews)
Cons
"The car was very dirty"
(in 195 reviews)
"There were NO cars available!"
(in 6133 reviews)
"I'll never use Hertz again."
(in 511 reviews)
Recent reviews
Traveler rating
16
7
4
2
3
Find reviews that mention:
customer service
pick up the car
car was clean
credit card
car available
easy drop
great car
friendly staff
wrong location
location was closed
rented the car
great service
quick and easy
great experience
great price
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10.0
Pros: Quick pickup and dropoff
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10.0
Pros: The price was good for the value.
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10.0
Pros: The servicies , and customer services
Cons: Very nice services
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5.2
Cons: It’s not the car was dirty but it smelled like smoke and that was gross. We notified the rental car company but they didn’t really do or make up for it. That was disappointing
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10.0
Pros: Very easy to pick up and drop off.
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8.0
Pros: good
Cons: good
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8.0
Cons: people waiting and one person at counter
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8.8
Cons: Didn't know drop off procedure, so I was delayed dropping off car. They should gave informed me at pick up.
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10.0
Pros: Very friendly!
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10.0
Easy process
Pros: Fast pick up and drop off.
Cons: Seatbelt in original vehicle didn't work. Had to return it. Wasted time.
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2.0
Debit card blues
Pros: Nothing
Cons: Didn’t know that you must now present a credit card at pickup, we don’t use credit cards only debit. Nothing like driving completely out of your way and not getting what you came for.
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10.0
Made my vacation more fun
Pros: I reserved a compact car but when I got there they were out so they upgraded me to a midsize and the Nissan Sentra I got was extremely comfortable, got excellent gas mileage and had plenty of space. I stand at 6'3" so the extra legroom made a huge difference. The staff was courteous and helpful and processed me in and out very quickly. Thank you Hertz staff!
Cons: Not a thing. Whole experience was perfect.
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