Cons: Car had been smoked in.
Cons: The budget customer service staff needs to work on their customer service experience. Their behavior is what drives this poor review. If you book a car through any of the travel apps they are not inclined to offer you any information Other than what you received while pre-booking.
Cons: I had no washer fluid which made the ride home in the mist quite dangerous.
Pros: Staff at desk was friendly.
Cons: Long lines. Misleading car. Too small. We didn’t fit. Had to cancel our trip.
Cons: Nothing. Loved the Chrysler Pacifica. Smooth ride. Accomadated our family of 5.
Pros: Nothing about the experience was good.
Cons: First car we got had a clunk in the right front area. Second car was dirty inside & had no windshield washer fluid. Counter attendants were too busy gossiping to help me timely. When returning, all spaces were full, so parked in another agencies stall.
Pros: Everything was great - the service on both ends plus the car, everything was fantastic!
Pros: Phone & Des Moines staff were helpful
Cons: I got a car with oil level warning and I was dropping off at an airport 250 miles away. So had to return to Airport & switch out cars.
Pros: Such a disappointment with Budget. Due to some issues with the van we rented through Budget during our drive from the Midwest to Florida (lack of oil, low air in tires) I called in asking for an extension time to drop off, which they confirmed after explaining the situation. At drop off Budget charges me the additional entire day of $350+ saying there were no notes in their system.
Cons: Their lack of professionalism, I feel I have been ripped off from this rental company.
Pros: Quick and.easy pick up and drop off. Clean, decent gas mileage.
Cons: Very uncomfortable riding vehicle. It was a Mitsubishi SUV. Convinced me to never buy that vehicle.
Poor customer service @ Budget in San Juan, Puerto
Pros: Nothing about the service.
Cons: It took 3 hours to get a rental car which was reserved over 90 days in advance. Once my family and I arrived at Budget, we had to wait 2 hours in line, and another hour wait for our rental car to be ready. After all that waiting Budget had to provide me the first vehicle that arrived which was not what I had reserved. I will never rent another car from this location again.
Full-size (Nissan Altima or similar) is the most frequently booked rental car type from Budget in Des Moines.
Budget has 1 rental location in Des Moines. Take a look at our Budget rental location map to find the best rental cars near you.