Book Avis car rentals in Des Moines

Reviews for Avis in Des Moines

Recent reviews

Traveler rating

Wonderful

1

Very good

2

Good

0

Okay

1

Fair

0

Mediocre

0

Poor

3

6.0

Returning the car to DSM airport was a bit strange.Reviewed 2023 Sep 18

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8.0

The pick up and drop off was simple. The car looked like it had been rear ended at some point. The windows were pretty dirty, However the interior was clean. I got a larger car than I reserved so I was happy overall.Reviewed 2022 Sep 27

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2.0

The customer service was not good. Was given a hard time and was not helpful. Wasn’t able to pick up car and had to rent a car with another company.Reviewed 2022 Mar 15

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1.9

They did not rent us a car. We booked three months in advance. The lady at the desk was extremely rude and unhelpful. All of our plans depended on having a one way rental. They did not honor it. It ruined our trip. I am writing to their corporate office and the BBB. I’m furious.Reviewed 2021 Aug 20

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10.0

The car got great mileage and had no mechanical problems. There was a dog smell in the back but bought some enzyme odor remover and treated it several times to eliminate the smell. Thank you for making the drive a great one.Reviewed 2021 Aug 05

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2.0

Pros:The woman at the counter was very sweet, especially when I was extremely irritated. I feel bad that she has to deal with the ridiculous “policies”. She really was kind, thank you!Cons:Couldn’t pick up my rental because my license has my middle name and my card doesn’t. Clerk wouldn’t accept payment that didn’t EXACTLY match the card, and of course debit cards are not an option. I don’t care how much the “hold” is especially when I have thousands in checking Thanks Avis for leaving me strandedReviewed 2021 Jul 05

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8.0

Pros:The service was good. I really liked the car, clean and nearly new. Good experience and better rates than other rental companies.Cons:Tried to call the rental location several times and never got someone to answer. Customer service these days is the way to stay ahead of the rest.Reviewed 2021 Apr 26

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8.4

Pros:Very friendly staff and made the experience interesting.Cons:System issues meant a longer wait timeReviewed 2019 Aug 26

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10.0

WonderfulPros:Great price, nice big car, great customer serviceCons:NY plates which made me stand out when I was driving. Prefer to have local plates next time.Reviewed 2017 Nov 02

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10.0

Customer service was excellent!Pros:I received a new vehicle and the service provided was excellent. My flight was delayed and I arrived to the airport four hours later than pickup selected time, but had no problem.Reviewed 2017 Jun 25

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5.2

Bad customer serviceCons:Our pickup lady decided to add $45 to our rental fee by adding on some optional insurance that she did not ask if we would like to add. She never asked up if we would like to add those options. She failed to get any initials from us on the lines that asked for my initials when agreeing to add those insurance optionsReviewed 2017 Mar 28

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10.0

Pros:The pick up and drop off was easy and fast.Reviewed 2016 Nov 11

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• What is the most popular rental car from Avis in Des Moines?

  Compact (Nissan Sentra or similar) is the most frequently booked rental car type from Avis in Des Moines.

• How many car rental locations does Avis have in Des Moines?

  Avis has 1 rental location in Des Moines. Take a look at our Avis rental location map to find the best rental cars near you.

• Does Avis have a car rental location at the airport: Des Moines airport (DSM)?

  Yes

• Does Avis offer shuttle or airport pick-up services from Des Moines airport (DSM)?

  Yes