Pros: I didn’t even have a car when I had placed a reservation well in advance.
Cons: The pick up time for my car was set for 5pm, the location closed at 5pm. I called first thing the following morning to pick up my rental & they told me they no longer had the vehicle available because I hadn’t showed up to pick up the car at my scheduled appointment time— even though I did, they were just closed by that time. I was told theyd call me later on that same afternoon to give me an update & I never even got a call, no apologies for the inconvenience, nothing. Frustrating to say the least.
Pros: the rental guy in Des Moines wasn't very friendly but did his job
Cons: More friendliness would help. otherwise all is good.
Pros: Pick up was easy, drop off was just a drop box since it was a Sunday evening.
Cons: The whole 3 hour drive we kept having large ants crawling on us! So gross and annoying.
Cons: i booked and have always use my bank of america debit card for my car rentals and was denied my reservation cause i dont have a major cc when i have done it for years and thru enterprise before.
Cons: The car I was offered wasn't what I reserved or one that I would have chosen.
Pros: Pick up and drop off were very smooth. Staff was very friendly and helpful.
Cons: If I had to nitpick, the inside of the windshield was hazy. Everything else was great.
Cons: When the agency called to confirm the reservation it would have been nice for them to mention when they closed.
Reservation was for 12:00PM and the agency closed at 12. When i arrived at 12:15 they had already closed and I was unable to get the rental.
Pros: The staff for Pickup in Des Moines was very nice and helpful.
Cons: There was only one Customer Service Agent & there were a LOT of us in line.It took over 30 min to get the vehicle that I had pre-reserved on-line. I was supposed to "vett" the vehicle for damage and then turn in a paper if I found any prior to leaving, however, there was no lot attendant.
Cons: Better price
Pros: Best customer service around.
Pros: The staff was nothing shy of fantastic from start to finish! There was a line when I checked in, but everyone was still so friendly and didn’t make me feel rushed! When I returned the keys, it was the fastest, most pleasant checkout I’ve even had!! Great Crew!
Pros: I arrived late, the representative was there and was helpful. I received a car with GPS, which I needed and made my entire trip more enjoyable.
Cons: Dropping off was easy, but as it was early and nobody was there. It was a bit unnerving leaving the car and nobody there to receive.
Full-size (Nissan Altima or similar) is the most frequently booked rental car type from Enterprise in Des Moines.
Enterprise has 3 rental locations in Des Moines. Take a look at our Enterprise rental location map to find the best rental cars near you.