Pros: Car was clean and up to standard.
Cons: Customer service representative was too busy to give individual care. When she tried she gave policy information but not personalized care. Due to this I hesitate using or recommending Budget to my family or my company and friends.
Pros: The Staff was very helpful, easy to get along with and friendly.
Cons: everything was fine, stay the course.
Pros: Staff was friendly, got there at 8:00am, car had not been cleaned from previous rental l, was told their wasn’t any evening shift, to clean the cars?
Like it never even happened
Pros: There was nothing to like because the location was closed when my flight arrived.
Cons: Booked the car, flew in late, and closed leaving me stranded at the airport late at night. No where or no time was the hours of operation given when booking the car.
A reservation that was not a reservation
Pros: Lockheed the vehicle.
Cons: My reservation did not guarantee me a vehicle. Went to pick up location to find that no cars were available. Had to complete a second reservation and also call the location to confirm the availability of a car. Inconvenient and a waste of time and the loss of a day not having access to a vehicle. Very frustrating.
Bad customer service!
Pros: Vehicle was nice and clean
Cons: Sylvia the agent that helped us was extremely rude! She didn’t greet me when I walked up to the counter, and she kept working on her computer before helping me. Her overall demeanor was rude and unprofessional. Then she gave us a 5 seater car instead of 7. When I went back in to get the correct car she had said someone else gave her the keys. I would retrain or hire new employees that actually have customer service skills.
Pros: The car was ready and waiting. Paper work was painless and quick. Drop off was so so easy and the attendant was so funny and friendly. The price was great.
Pros: fast to return the ENTERPRISE car
Cons: Didn't have a Budget car as they don't have cars promised from the Austin airport
Small airport A+!
Pros: We had missed a connection, so we came in on a later flight than planned. Realizing that the Killeen Texas airport may closing before we get there, I called the counter. They said, yes they may be closed by that time but assured me someone would be waiting. Sure enough they were, and he greeted me by name, since I was indeed their last customer. Great service!
Budget has 1 rental location in Killeen. Take a look at our Budget rental location map to find the best rental cars near you.