Cons: EVERYTHING! First my reservation got switched to an office (Copperas Cove) that wasn't open on the day I was suppose to pick up my rental. Then I called the original office (Killeen) to have it switched back and make sure they had my car at the correct pick up point. Not only did the Killeen office not have my reservation information, but they didn't even have the size vehicle I reserved! Then they told me the only thing they could do about it was hope someone turned in my type of vehicle in time. No attempt to find one and have it brought from another office or anything. No customer service, no remorse for the inconvenience, a total lack of curtousies. I will never be using Enterprise again if I can help it.
Pros: I didn't even get to finish picking up the rental
Cons: Easier checkout process
Pros: Staff was nice.
Cons: Vehicle smelled like marijuana for the entire time we had vehicle. Was semi clean.
Pros: Easley to book, pick up and drop off.
Cons: The price Could have been lower.
Cons: I have rented from this location three times now and two of the times we're not a good experience. Cars are dirty and in one case they gave me a car where the window does not go back up after going down and told me that they had no other cars.
Cons: That my credit card was required to book a car. I had to drive back homr for a credit card.
Pros: Great car at a really good price.
There wasn't a vehicle available
Cons: Can't really comment on the car because there wasn't one available. Staff was pretty bad though acted like it was normal to tell customers they would have to wait for people to maybe drop off cars on time. Enterprise, we will never do business again
Great car for the price!
Pros: The price and type of car was perfect for what I needed it for. I got great gas mileage and the car performed well. I was totally satisfied with the car and the way the employees treated me. No hidden fees and they offered to take me back home, but I had a friend to pick me up.
Cons: I had an appointment to pick up the car at 9am, I arrived at 8:50am, but didn't get the car until 9:45. I wasn't the only one wait to get their car at the schedule time. Other than that, its a great Enterprise car rental location.
Pros: That Brian went above and beyond the call of duty in customer satisfactory.
Cons: I arrived early (12:15) and the sales rep. told me i still had to wait until 1pm to pick up my vehicle, she was very inconsiderate about the situation.I asked her can I just get a vehicle since I was already there and she told me no, I had to wait til my reservation time. I waited 20 minutes and I asked Brian would they mind coming to my house to pick me because my reservation time was for 1pm. He said no problem took my address down and I walked out. He came behind me and asked me would i just like to get a vehicle now and I said yes please. He was very helpful unlike the sales rep that greeted me.
Pros: I was able to pick the car up earlier than scheduled
Cons: The back seat of the car was stained and they attempted to charge me for an additional day for using the drop box. Why should I have to pay extra because the office close at 3:00 pm on Sunday when my contract clearly shows the return time is 4:30 pm?
Pros: Very good service.
Enterprise has 3 rental locations in Killeen. Take a look at our Enterprise rental location map to find the best rental cars near you.