Find reviews that mention:
10.0
The lady @ desk was amazing and friendly and got me in & out.Reviewed 2023 May 29
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10.0
Very easy pick up and drop off. Very nice car. The funds held on my credit card on Saturday were promptly released by Monday which I appreciate.Reviewed 2023 Apr 13
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2.0
First cover had interior covered in dog hair. Had to get second rental.Reviewed 2023 Mar 31
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2.0
MAJOR PROBLEM!! After finally reaching a NON English speaking person that I couldn't understand on the phone, made a reservation for a car at the Airport Location in Lexington KY for 8AM the next morning. Arrived and was refused the car b/c I didn't have a CREDIT card. Wasn't advised of this when reserving. THEN was charged a $50 NO SHOW FEE and was still CHARGED for the Car! Went through 15 automated options and 7 annoying folk to request refund and was advised refund would not take place until car was returned??!! WHAT CAR??!! Had to stop payment through my Bank! Never reached a Live ENGLISH Speaking person on the Phone! That Automated Nonsense is ABSOLUTELY Annoying! The next day, I wish I could remember his name, in the Lexington Downtown Office called as he promised he would when a car became available and went AB0VE and BEYOND with OUTSTANDING Customer Service to get me on my way!!!Reviewed 2023 Feb 24
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10.0
The very good service. Keep up good work 👍Reviewed 2023 Feb 16
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2.0
When we arrived at midnight we were told they had no cars left, despite having a reservation.Reviewed 2023 Jan 14
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4.0
Car was scratched up badly and had damaged vehicle written on back window.Reviewed 2022 Oct 09
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2.0
Got upgraded snd charged a higher amount without me knowing.Reviewed 2022 Sep 04
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8.0
The telephone tree for both kayak/Hotwire and Budget were impossible. I needed to update my arrival time to five hours later and needed to know if the counter was open at midnight. You both could do a better job of giving customers an option to update arrival and to assure the customer that the counter would be open.Reviewed 2022 Aug 02
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10.0
Quick pickup and dropoff.Reviewed 2022 Jul 31
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10.0
Ms Brandenburg at the rental desk was awesome to deal with.Reviewed 2022 Mar 24
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10.0
The vehicle exchange smelled like smoke the entire time I had itReviewed 2022 Mar 12
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