Cons: It would have been nice if they actually had the car I reserved, or any car at all.
Pros: The car was comfortable and easy to drive
Cons: Booked the car online, but when I arrived to pick my car up, the staff said there were no cars available. Had to wait over an hour for a car. The car also reeked of cigarette smoke. Vincent was friendly, but the rest of the staff was unfriendly and clearly didn’t care about the customers. Would not book at this location again.
Pros: A stone hit and cracked our windshield while traveling, and they swapped out our van at a different location in under 1 hour. Outstanding!
Cons: No overcharged me 180$
Cons: I booked a car From Lexington Ky airport and my total was suppose to b $120 tax and all. But on my final bill I was charged $324.91. Extra charges $180 other charges for nothing
Pros: The Staff was very helpful and fast.
Cons: Winchester Rd location did not allow you to park your personal vehicle in their lot, which I was never told prior to arrival....but other than that, very good experience
Pros: It was a car that ran
Cons: I ordered a truck and had to take a car, really needed the truck thats why I reserved the truck
Cons: Arrived to pick up the car and they “are out of cars”. Had reservation for over 10 days. No one tried to notify me that the car was unavailable. I was not offered an alternative and was not given any apology! Was simply told it’s the “virus” and there’s nothing they could do. I was 3rd in line for pickup that day and the people in front of me did not get rentals that day either. I will NEVER use Enterprise again!
Enterprise has 6 rental locations in Lexington. Take a look at our Enterprise rental location map to find the best rental cars near you.