2.0
I paid for a Full Size car and got a smaller one. Why can car rental business get away with not giving you what you pay for.Reviewed 2022 Oct 15
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5.6
Cons:Car wasn't ready for pick up on timeReviewed 2019 Sep 23
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7.2
Cons:The reservation of a small car was confirmed online even though at the location there were only pick-up trucks. So I had to take one, and it's very cumbersome with terrible mileage. I wish the online booking worked more accurately with what is really available at a specific location.Reviewed 2019 Jun 13
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10.0
Pros:Rate, convenient, new car. All good!Reviewed 2019 Apr 19
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5.2
Cons:Attendre 30 minutes pour avoir son véhicule. Personnel pas disponible auprès du client.Reviewed 2018 Jul 09
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7.2
Pros:Car drove from Quebec to Montreal with no problem. Comfortable and quiet.Cons:It was a very stressful experience returning the car. It was downtown Montreal (Place Desjardins--Blvd Rene Levesque/Jeanne Mance) and one street was blocked off for a festival. Our GPS also kept trying to take us on the opposite side of the rental office. The office was closed, so we just gave it a shot to call a hotel nearby, the Hyatt Regency. Luckily the man on the phone gave us a clear route down St. Urbain (one way street) to find the office (a small sign outside a parking garage). So call that hotel if you get lost! The office was down in the parking garage. There was no sign of where to put the car, except a space with a bunch of cars with a rope across it. We decided to just unhook the rope and park it there. It also took us awhile to find the key drop (a inconspicuous pipe with a lid over it). A sign with an indication "key drop" would be helpful.Reviewed 2017 Jul 31
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9.6
ExcellentPros:I've done over a dozen car rentals in my life and without a doubt, this was the easiest and fastest I've ever had. No upselling, or trying to get my to pay for an upgrade when my reservation was out, I was driving within 3 minutes of walking into the place. They let me switch return locations by phone no hassles at all.Reviewed 2017 Jul 24
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2.0
No employees at the drop-offPros:Convenient location, I guess.Cons:The drop-off location was in the bottom level of a garage under a hotel. There was a door requiring a code, which I was not given, so I had to park on the street and go up to the hotel desk, who eventually sent a porter down to open the door for me. Once I got inside I found a budget office on the bottom level with the door open, but no employees anywhere to be found. After waiting for 15 minutes and not seeing anyone I decided to just leave my receipt and the keys in the car. I had not filled the gas tank and was hoping to ask the employee what the charge would be so I could judge if I wanted to take the car back out and find a gas station before handing the keys over or if it wasn't worth it, but obviously was unable to do that. Upon seeing my adjusted bill yesterday, I see that they charged me $122 for what could only have been at most 8 gallons of gas.Reviewed 2017 Jun 15
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9.2
Cons:drop off location had to be changed (too far). Drop off at main train station is ok but no dedicated Budget parking spot.Reviewed 2016 Oct 27
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10.0
Pros:The car and ServiceCons:Nothing, it was greatReviewed 2016 Oct 19
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