2.0
It is an absolutely terrible place with no service at all. I am so stressed! It was my biggest mistake to rent a car here. I booked a car for 3 days, came to the office and was 3rd in the line. Only one person was servicing clients and it took 15min per client. Then imagine, I was planning to go to Pennsylvania, they wanted to offer me a Tesla! There were 3 keys on the desk: all of them from Tesla. Well, finally I got a mini-SUV, but their smart-phone based inspection did not work and crashed! So much time was lost and for what!? To see small 1cmx1cm images of pictures on the car on a smartphone screen? It is crazy! OK! When I checked the car, the fuel level was 3/8, tank was not full as per contract. How do you return with the same level of fuel back? It is not possible at all! Moreover, I overpaid ~10L for gas: I checked the gauge, fuel economy and distance and found I needed an extra 5L to get 3/8. I paid 5L, and the fuel gauge level did not change again. I did it one more time, no change and after the 3rd time I realized that the fuel gauge doesn't work properly. OK, one more nightmare, I came to the office when it should be open after 8am, but nobody was there. I tried to call Thrifty support line, but you know, all the phone line options were out of my request. Finally somebody replied to me and tell me someone will be in the office at 9am, but it did not happen: I was waiting for ~1.5hr and nobody appeared. So, I originally lost approximately 1hr when taking the car and it resulted into delay in crossing Canada/US border. Another 1.5hr I was trying to return a car. Do not use this service as well as Dollar and Hertz (it is the same company now), go to Budget!Reviewed 2022 Sep 06
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10.0
It’s completely perfect ,staff , car , priceReviewed 2022 Aug 22
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2.0
They were very slow with each person in the line ahead of me, finally my turn, They couldn’t get the “System”to work after having asked me for my license and credit card 3 separate times. After the rebooted the computer they were finally able to print out my rental agreement. Finally the paper work is done and they tell me “we’re just waiting for your car maybe 30 minutes “ after waiting more than 45 minutes I decided to cancel everything and get an Uber or something. That’s when they say “oh no your car is here” they give me the keys and a spot number of where I would find the dirty smelly car I’ve been getting jerked around to get.Reviewed 2022 Aug 22
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10.0
Car was new, clean and in good shape. The pick up and drop off was a breeze. Very friendly staff all around, and best price I could find among all the rental companies. There was no stress for the entire period. Thank you, Thrifty!Reviewed 2022 Aug 20
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10.0
Everything was perfectReviewed 2022 Jul 15
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10.0
All good!Reviewed 2022 Jul 04
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2.0
Went 4 times Wasted time going Never got my car Wasted time calling kayak to get my refundReviewed 2022 Jun 17
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2.0
The price on the website and when you pick it up was not honest. I overpaid more than 400 dollarsReviewed 2022 May 31
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8.0
Easiness of pick-up and drop-off. Rental price.Reviewed 2022 Feb 25
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10.0
Good clean car. Car rental rates are expensive post covidReviewed 2021 Sep 04
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10.0
Pros:Easy pick up and drop off on the weekend with no time limitationReviewed 2021 Mar 29
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10.0
Pros:Reception at counter was exceptionalReviewed 2020 Nov 23
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