Guest reviews
Overall rating
8.5
Excellent
Based on 23 reviews
Cleanliness
8.3
Comfort
8.8
Pick-up/Drop-off
8.6
Value for money
8.5
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Pros
"Staff were friendly and helpful."
(in 1394 reviews)
""Great price, very clean car.""
(in 3750 reviews)
"Great car and easy drop-off"
(in 1485 reviews)
Cons
"Terrible customer service as well"
(in 355 reviews)
"Will NEVER use Budget again!"
(in 252 reviews)
"Car smelled like smoke !"
(in 239 reviews)
Recent reviews
Traveler rating
8
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3
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7.2
Pros: Yes
Cons: The air conditioning didn’t work called to get different car they didn’t have one. Never called back for final four days of trip. Temperature was in middle 80s
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10.0
Pros: Exceptional customer service at this location.
review from
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10.0
Great Service
Pros: This particular location has the nicest, hardest working people offering the best services they possibly can
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9.2
Pros: Good car, great value for the amount of time that used the SUV.
Cons: Chris Frieh the agency operator was finally able to get a SUV for me. But he could never commit when there would be an SUV available. In fact, I took an SUV that was returned with 3/4 tank of gas and not cleaned because I needed to leave right at noon.
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9.2
Not quite was we ordered but a great deal
Pros: Staff in Scottsdale were super nice and the price was great.
Cons: Pick-up spot had a very limited selection of vehicles. Upgrade was ridiculously priced - meant to deter us from taking it because it was a one way rental.
review from
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4.8
Cons: It was a new car with 400 miles. It was dirty on the outside and dusty on the inside. It did not have any windshield washer solution. Obviously the car wasn't checked before I drove it.
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10.0
excellent service
Pros: excellent, welcoming service person. fast processing in and out.
Cons: no negatives.
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5.6
Pros: The vehicle was nice and great condition.
Cons: Pestering about purchasing insurance. We get it, most people rented a car or two or three. The hours of the location did not allow for an after-hours drop in which was inconvenient. Check in check out process could be quicker. The vehicle was dirty and you can tell they did not take a look inside as I found wrappers and spare change.
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10.0
Good service
Pros: The serviceminded guy who helped us change our drop of station. We were not that pleased with the woman who helped us when we picked our car up, she was almost rude but we overcame that since the man was so mutch better to us. We're also very pleased with the price.
Cons: See
review from
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10.0
Great experience, smooth transaction!
Pros: Pickup location convenient and very efficient. We didn't have to wait long.
Cons: Car wasn't wiped down on the inside prior to our rental.
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10.0
Pros: Great rate - convenient location - pleasant employees - comfortable car with excellent gas mileage.
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6.0
Poor customer service
Pros: Car was clean
Cons: Tank not full when received at northright scottsdale location. About an 1/8 tank shy of full but had just pulled out of parking lot and didn't want to go back because woman rental agent had been abrupt, rude, never smiled; poor customer service. Also my reserved rate of $174.25 was not honored. I was charged approx. $65 more for the base rate plus an additional $200 hold.
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